優點： "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
缺點： "I almost lost my coincidence with my other flight"
缺點： "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
優點： "Seat was o.k. Loved that captain made periodic announcements, esp to point out Niagara Falls ."
缺點： "It was a very good flight. I had a tired back.... suspect it's because I'm short, (5 ft tall) seats are somewhat uncomfortable."
缺點： "AA needs to be more prepared than delaying"
缺點： "Plane was very delayed, Crew seemed very inexperienced, and the plane had a maintenance issue after boarding as well. Overall, this was a very poor experience."
優點： "They got me home eventually"
缺點： "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
優點： "Boarding was quick"
缺點： "Power in the airplane to charge phones. A form of entertainment would have been nice"
優點： "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
缺點： "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
優點： "Staff was friendly"
缺點： "It was crowded"
缺點： "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
優點： "Seating was comfy with techy was to entertain yourself."
缺點： "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
優點： "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
缺點： "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
優點： "The flight was early."
缺點： "More leg room needed."
優點： "Never even made it on this flight because the first flight was ruined and delayed severely"
缺點： "The fact that my travel plans were entirely derailed and I had to book with another airline"
缺點： "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
優點： "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
缺點： "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
優點： "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
缺點： "Kayak is a nightmare to buy your flight through."
優點： "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
缺點： "Several seat changes had to be made, but it all worked out."
優點： "BA flight from LAX on 10/10/2018"
優點： "The flight was delayed"
優點： "nothing good nothing bad, just ok."
缺點： "737 might as well be a cattle cart..."
優點： "Crew was good."
缺點： "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
優點： "Both flights were great. No issues at all with either of the flights or airports. Layover was just long enough to get through customs and get something to eat."
優點： "Crew was nice and professional."
缺點： "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
優點： "The flight crew was very pleasant."
缺點： "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
優點： "The crew was nice and the plane was sparkling clean"
優點： "The flight crew was awesome. Hate staff were great the check in staff were not helpful at all"
缺點： "Kiosk to print luggage tag did not work properly. Not enough people helping prior to A flight. Ground staff was not helpful at all. Had me wait in line for 15 mins to check a bag then could not check the bag, gate staff was very good."
優點： "Enough leg room. Free movies"
缺點： "Nothing really"
優點： "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
缺點： "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
優點： "CRJ 900s have more leg room than expected"
缺點： "Due to canceled flight from LAX, this leg never occurred. Baggage was also lost for days due to interruption."
缺點： "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
缺點： "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
優點： "The plane had a wider aisle - much appreciatedz"
缺點： "Completely ignored for beverage service"
缺點： "Poor communication Delays -3 hrs"
優點： "My business class flight"
優點： "One of the crew members, Walt, was amazing."
缺點： "Everything else was a NIGHTMARE. We bought our tickets in Nov. I paid for an upgrade and assigned seats in FEBRUARY. We flew May 13. Not only did they RESELL and REASSIGN our seats to someone else -- we could not get a refund for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. Having heard so many similar nightmare stories about American Air I can say I will never ever fly American Air again. We now have to spend our firrst few days home from vacation disputing that charge, writing letters and making calls to get that damn refund. I will be sharing my discontent far and wide. Whoever at corporate thinks it's best practice to sell and sell and sell seats and live with the aggravation of the customers has an upside down notion of how to run a successful business. NIGHTMARE."
優點： "Flight was on time."
缺點： "Seats are uncomfortable, too narrow, and little leg room."
缺點： "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
優點： "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
缺點： "Just another flight where everyone is packed in like Sardines."
優點： "All flights were on time Greatly enjoyed the trip"
優點： "The seat was a lot better than the first leg. Also the entertainment screen worked."
缺點： "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
優點： "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
缺點： "Boarding. See above."
優點： "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
缺點： "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
優點： "The plane was amazing"
缺點： "Quick flight on time and no issues."
優點： "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
缺點： "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "flight was delayed. tug car didn’t work"
優點： "I didn’t die in a plane crash."
缺點： "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
優點： "Da food, seat"
缺點： "Da Music"
優點： "Delayed by 2 hours"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Stroopwaffles, TVs"
缺點： "They made me check my bag which was ridiculous. It’s been on numerous flights and was smaller than any other bag in the overhead bins"
優點： "Despite all the security checks, it was easy to board even in group 4. :)"
缺點： "Food was just mediocre. Would be nice to see a menu. They didn't offer slippers and the eye masks for the long flight. Comfort plus seats were spacious not really "comfortable:"
優點： "Short flight"
缺點： "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
優點： "Crew was super friendly"
缺點： "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
優點： "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
缺點： "The boarding was a little quicker and more controlled."
優點： "Staff nice and efficient."
缺點： "No power outlets at the seats. Alaska Airlines have this and it is very important."
優點： "Landing in Dulles"
缺點： "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
優點： "Service 0"
缺點： "Service is very bad"
缺點： "Continuously moving departure time back."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Crew was attentive, friendly. Captain kept us infirmed"
缺點： "Multiple delays"
優點： "The service was good along with everything"
優點： "I liked the savory snack mix."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Large selection of movies to keep me entertained throughout a 13 hour flight."
缺點： "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Free movies/TV with an app"
缺點： "Very small plane, felt every bump as well as every passenger that walked by"
缺點： "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Too many delays to be able to take the flight."
缺點： "Mechanical issues caused 2hr delay and therefore missed connection. Notified @ 10AM as we were walking out the door to waiting über. Tried stand-by on earlier flights that would have made the connection, unsuccessfully. Reassigned to red-eye flight leaving 10PM. Stayed 10 hrs at airport - ended up getting hotel room for the day. Zero compensation from United for meals / hotel."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "The seats are the most uncomfortable we have experienced."
優點： "No surprises."
缺點： "Small seats"