the pre boarding docu ments and baggage checked which is 2nd time they checked the baggage took 48 mins for me standing and waiting in line since they already cord off the place to sit down .it was hard on my shoulder with my bag and my backpack
Atleast i got into my connecting flight for such a short period of time.
優點： "Crew was extremely nice and helpful"
缺點： "Ancient 777 seating"
缺點： "I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate."
優點： "You ripped me off"
缺點： "you ripped me off"
缺點： "Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal"
缺點： "E mail up dates of change of gates or times."
優點： "Good crew"
缺點： "Food was terrible ride was bumpy and no entertainment was provided"
缺點： "Food smooth"
優點： "Service was great, took off on time and arrived early"
缺點： "Food was average"
優點： "Time management"
缺點： "More information about the terminals"
優點： "The crew was friendly"
缺點： "The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well."
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
缺點： "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
優點： "Crew was very professional and was quick to address any needs of the customers"
缺點： "Better choice of foods"
缺點： "waiting 2 hours for the plane to park"
優點： "Excellent service, very organized boarding to airplane, nice food"
缺點： "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
優點： "Though we are 50 mins late in departure we were given announcement early"
缺點： "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The seats are not that comfortable and the flight delay was very had. Food just ok."
缺點： "Delay, food, chair"
優點： "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
缺點： "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "food when it finally arrived"
缺點： "waiting in plane 4 hours with no updates on status"
優點： "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
缺點： "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."
優點： "On time Departure, quick flight. comfortable seat"
缺點： "No wifi. No entertainment"
優點： "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "The ipad loaded with movies and magazines"
缺點： "The food needs improvement"
優點： "Friendly Staff"
缺點： "Seats are too Small"
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點： "Smooth trip"
缺點： "Narrow seat and no leg room"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點： "Comfortable seat."
缺點： "Taking 2 shuttle buses, transferring."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "My flight lax- going mnla was very uncomfortable.. the plane was so small. No tv, movie and music.. it was an old plane of PAL.. i was upset and other passengers. But going back was better.. I'll rate them 5/10"
優點： "On Time"
缺點： "terminal at NAIA"
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點： "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
缺點： "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
優點： "friendly staff"
缺點： "flight delayed without a heads up. no entertainment on the flight."
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
優點： "Friendly staff; value for the money"
缺點： "Boarding procedures not very organized"
優點： "All the crew were super pleasant and friendly despite attending to very rude European passengers."
缺點： "Keep up the excellent work!"
缺點： "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
優點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "I missed the trip. Can you help me with the refund or part of it?"
優點： "Exiting the aircraft."
缺點： "Stop charging passengers for water."
優點： "All is helpful"
缺點： "Make the plane clean..."
優點： "Crew were ok"
缺點： "The plain was delayed 2 hrs .Problem with information"
缺點： "Its a cheap airline.what do u expect?"
優點： "Smooth flight, friendly service."
缺點： "We sat on the tarmac as take-off was delayed by 45 minutes."
優點： "On time, allowed very early check in up to 4 hours before flight time"
優點： "Friendly and ready to help crew"
缺點： "No form entertainment whatsoever. Deleted for about 2 hours"
優點： "I liked that everything was fast and easy with no issues"
優點： "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
缺點： "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
優點： "Nice new equipment A321 and FA always nice"
缺點： "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"
優點： "The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful"
缺點： "Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh"
缺點： "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
優點： "Staff's communication and it was on time"
缺點： "Too cold in the aircrat"
優點： "No thing about this flight"
缺點： "Not good good on board they don't have variety of food no credit card accepted"
優點： "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
缺點： "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
缺點： "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
缺點： "Very uncomfortable seats."
優點： "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
缺點： "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
優點： "cabin crew was excellent, very friendly!"
缺點： "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
缺點： "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
缺點： "They told me that there is no cancellation for the flight although when I paid for the flight it was refundable."
缺點： "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
缺點： "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
優點： "Crew was very pleasant"
缺點： "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
缺點： "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
優點： "On time. Organized boarding. Roomy seats"
優點： "Very efficient!i was very happy with whole flight!"
缺點： "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
缺點： "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
缺點： "The flight was 45 minutes late"
優點： "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
缺點： "Nothing. All good."
優點： "The entire process was a breeze"
優點： "Staff were friendly"
缺點： "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
優點： "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
缺點： "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
優點： "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
優點： "Very good check-in"
缺點： "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
缺點： "Our flight was 1 hr late!"
優點： "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
缺點： "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
優點： "Clean plane nice space"
缺點： "Too much late ! Delay for 45 minutes"
缺點： "Ramp instead of stairs. Offer free drinks"
缺點： "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
缺點： "More orderly boarding process by zone, on-time departure and arrival"
缺點： "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
缺點： "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
缺點： "CUSTOMER SERVICE"
缺點： "not taking off hours late"
缺點： "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
缺點： "Everything. A disaster of communication, service and staff instructed to lie about consumer rights so that passengers are discouraged from asking for compensation"
優點： "Actual flight wasn’t bad."
缺點： "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
優點： "Not much"
缺點： "Pretty much everything. Won’t be flying AirAsia again."
優點： "We arrived ahead of time"
缺點： "No entertaimenf of any kind. Uncomfotable seats"
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
缺點： "Four hour delay, stuck on board the plane with nothing to drink."
缺點： "Seat is uncomfortable"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "the crew was friendly"
缺點： "the flight was delayed"
優點： "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
缺點： "Overweight baggagefee EXCESSIVE."
優點： "Flight was good"
缺點： "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
缺點： "Plane is always late."
優點： "The air conditioning was great"
缺點： "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
缺點： "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
優點： "Flight was delayed."
優點： "Landed safely"
缺點： "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
缺點： "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
優點： "The people are so nice!"
缺點： "The flights were often hours late."
優點： "I appreciated the boarding speed in the heat on both ends of the trip."
缺點： "A new low in tight packing. Tray was too close to go down"
優點： "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
優點： "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
缺點： "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
缺點： "This airline is a complete joke They have NO IDEA what customer service is Three of us had to rebook an earlier flight, same day as original ticket... NO REIMBURSEMENT, had to pay for three more tickets They broke a fragile purchase and said, too bad. Again, zero compensation. Fly with CEBU AIR!!!!!"
優點： "Not Much"
缺點： "Old plane that was delayed at every possible point in the process."
優點： "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
缺點： "Flight was delayed over an hour with no explanation."
缺點： "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
缺點： "our flight is 2x delayed."
優點： "Return KLO-MNL was overly delayed. No meal included."
優點： "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
缺點： "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
優點： "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
優點： "Great looking crew."
缺點： "Flight out of and into Manilla was changed and delayed."
優點： "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
缺點： "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
優點： "The bad started at the ticket counter where I received a $135 baggage fee. There website is specifically constructed to hide baggage allowances. The flight was approximately two hours later commuting due to "late turns on previous sectors." Updates were not provided so you had to sit for hours in the gate listening to constant gate calls for other flights. There is essentially no restaurants on the concourse. Inflight meals were all pay as you go. I was not asked if I wanted a meek, I guess because I wasn't Filipino. Filipinos around me were offered meals. Never again!"
優點： "everything was good"
缺點： "I tried to cancel my reservation, no refunds, no changes and no cancellations. Lost all my $400 for nothing. I would not recommend them to anyone."