I love how the automatic check in does. Did it only once for the whole triip. Crews were friendly and attentive.
They ran out of the bibimbap in economy
缺點： "Food and entertainment"
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
缺點： "Overall experience is good."
優點： "Food was great. Service was great."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
優點： "The great service and comfortable flight"
優點： "Friendly service"
缺點： "Not enough movie selection and the food selection"
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
缺點： "High chance of getting delay, this is mostly because of the nature of Korean air."
優點： "The crew was great."
缺點： "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
優點： "Flight attendants were very nice and leg room space was more than other flights"
優點： "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
缺點： "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
優點： "They fixed my vegetarian meal issue by making sure I get it on the next flight."
缺點： "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
優點： "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
優點： "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
優點： "The crew are very good."
缺點： "Entertainment musically restricted."
優點： "Considerate Staff"
缺點： "Business would be better; customs in Seoul are very slow."
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
優點： "The staff was excellent."
缺點： "Food was blah and the seats were on the smaller side."
優點： "Clean airplane and ver polite crew."
缺點： "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
優點： "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
缺點： "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
缺點： "Seat was so narrow, my elbows were stuck to my torso the whole way"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
缺點： "Terrible service. Old plane."
優點： "Excellent service and comfort, from start to finish"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "Smaller journey duration"
優點： "The captain told us about the landmarks along the flight."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
優點： "Crew was great"
缺點： "Food sucked, small seats"
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
缺點： "No mechanical failures or delays would be nice"
優點： "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
優點： "The flight was 90 minutes late"
缺點： "On time performance"
缺點： "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
優點： "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
優點： "Choice of Entertainment was excellent"
缺點： "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
缺點： "Issues with connecting flights so had to sit in different place, seat was broken"
優點： "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
缺點： "Super small plane."
缺點： "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
優點： "Crew was great. Always attentive to needs of the passengers."
缺點： "Can't really think of anything unless you can shorten the flight!?!"
缺點： "Two bags delayed between JFK and MSP."
優點： "Entertainment on short flights is a nice surprise"
缺點： "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
優點： "On time, smooth take off and landing."
缺點： "More seat space"
優點： "The crew was great and the service was quick and very nice."
缺點： "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
優點： "Crew was great"
缺點： "Hot in the plane and the landing was uncomfortable"
優點： "staff was friendly and very attentive to my needs."
缺點： "The area in the back of the plane by my seat smelled like dirty feet."
優點： "WiFi and Entertainment"
優點： "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
優點： "On time this time"
優點： "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
缺點： "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
缺點： "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
優點： "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
缺點： "There was no Christian music on the music section."
缺點： "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
優點： "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
缺點： "The choices of free snacks were limited. They should also give more than 1 package of peanut."
優點： "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
缺點： "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
缺點： "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
優點： "The crew were nice and friendly. The plane was new with lots of amenities"
缺點： "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
優點： "Everything went fast & smooth"
缺點： "No leg room"
優點： "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
缺點： "I loved it all."
優點： "We arrived early, great flight."
缺點： "We had to wait at customs about 30 minutes because we were early!"
優點： "Very quick boarding process. There was no entertainment so I couldn't rate that."
缺點： "There should be a N/A option if there is no entertainment available."
缺點： "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
優點： "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
缺點： "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
優點： "The flight itself was fine."
缺點： "The flight was delayed and it set off a slew of connection problems."
優點： "Delta flew their way back into my heart this time around"
缺點： "Seats are so tight so uncomfortable"
優點： "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
缺點： "Time to bring in dual class flights!"
優點： "There were alot of good movies to choose from, and the food wasn't bad."
缺點： "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
優點： "The aircraft was new and most flight crew were nice."
缺點： "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
優點： "Entertainment system was good, great crew, great food, great service"
優點： "The crews were very friendly and everything went as planned. It was a nice flight."
優點： "Flight was on time and left and arrived on time."
缺點： "Should offer headphones for free."
Our flights were on time in both directions. I loved having the American Airlines app to get notifications to check in and alert me of gate changes.
缺點： "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
缺點： "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
優點： "Crew was professional and accommodating, everything went smooth and quickly"
優點： "The was plenty of leg room."
缺點： "One flight attendant was pretty unfriendly."
缺點： "Baggage claim was terribly slow and we were director the wrong carousel."
優點： "All was good"
缺點： "Nothing to complain about."
優點： "Entertainment options were great"
缺點： "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
缺點： "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
缺點： "I will never, ever book with Kayak again"
優點： "Busy but kind stewardesses"
缺點： "Please offer another snack option besides carboard flavored pretzels."
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
缺點： "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
缺點： "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
優點： "On time, not completely full, good staff at gate & on plane"
缺點： "All good."
缺點： "Tight seating"
優點： "short flight, crew was nice"
缺點： "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
優點： "Very comfortable, affordable, nice staff! On time. Will fly AA again."
缺點： "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
優點： "Crew; snacks are okay, but could be better."
缺點： "Coffee is always burnt; overhead compartments too small; too little space for legs."
優點： "Reliable and efficient."
缺點： "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
優點： "Perfect quiet comfy flight"
缺點： "New cheap fare is honestly offensive trash."
優點： "Crew was friendly and provided good service."
缺點： "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
缺點： "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
優點： "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
缺點： "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
優點： "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
優點： "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
缺點： "it was an hour late"
優點： "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
缺點： "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
缺點： "The handle for the window shade was torn off"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
優點： "The in-flight snack and the flight attendants on the flight were great."
缺點： "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
優點： "entertainment system on domestic flight is swesome"
缺點： "boarding took long time"
缺點： "3 hour delay - no compensation."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "Flight was on time, and arrived about 1/2 hour early into MPS!!"
優點： "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
優點： "Hospitality, service, flight, and crew!"
優點： "Did not travel from Phillies to Minneapolis. Due to change in program."
1. Was forced by gate attendant to check my carry on bag while boarding along with person behind me. The flight was half full and there would have been plenty of room for the bag. She was rushed and must have made a mistake and both of our bags were lost and not delivered for 30 hours after landing, forcing me to wear same clothes 2 days in a row at a business conference. Baggage people for Air Canada also would not take a report of the missing bag until it had been missing for over an hour, causing me to miss soonest train into downtown. 2. The posted boarding time was 9:00 AM for the 9:30 flight but they started boarding around 8:30 to try to finish early and get us there faster. In the hurry didn't get the chance to use the restroom beforehand, but once boarded we sat on the runway waiting for takeoff for over an hour and did not actually depart until around 10:00AM. Was unable to use restroom or anything else while just sitting in a line on the runway. 3. Email communications prior to flight said there would be wi-fi available but there was most certainly no wifi to use, had planned the time to be able to catch up on work but was not able to accomplish anything
The seats on this plane were much more comfortable than those on the international flight and there was more room to wiggle. Otherwise, all was good.
One of the crew members essentially harassed one particular people about having their mask up higher while others were wearing theirs below their nose the entire time. Seemed like a power play and out of line. It was awkward and discomforting overall.
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Kind, friendly staff, boarded on time"
優點： "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "The staff was kind and courteous. Food was ok and they gave us snacks"
缺點： "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Easy boarding."
缺點： "Video screen loose and no volume control, so Oud I couldn't watch. No food-na more applicable. Seats uncomfortable and tight."
缺點： "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Flights attendants were very attentive and helpful on flight."
缺點： "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."
優點： "Overall service & friendliness"
優點： "Didn't actually take this flight due to a missed connection."
缺點： "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"
缺點： "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
缺點： "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
優點： "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
缺點： "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"
優點： "they food I did purchase was pretty good."
缺點： "no snack at all, was all food for purchase. The inflight entertainment was nothing if you didn't have their Air Canada App."
優點： "We got home but later then expected."
缺點： "Coming home late. Going thru customs took too long. No one to help with directions at Toronto Airport"
優點： "- On time performance - Friendly crew - Comfortable flights"
缺點： "The gate facility at the Toronto airport was worse than a bus terminal. It was over-crowded and chaotic. Again, we boarded through the tarmac and not through a walkway."
缺點： "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."
缺點： "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
優點： "Efficient boarding."
缺點： "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."
缺點： "The flight attendants were overwhelmingly rude and unhelpful."
缺點： "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."
優點： "Able to check carry on before boarding."
缺點： "The flight was delayed an hour and the lounge was not large enough to accommodate all of the passengers in Toronto."
缺點： "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."
優點： "Nothing at all actually"
缺點： "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."
優點： "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
缺點： "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
優點： "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
缺點： "Customer service at the airport needs to improve tremendously!"
優點： "Very friendly crew. Smooth flight."
缺點： "No entertainment. Great person sat next to me."
優點： "It was short, thank goodness since our flight was delayed twice."
缺點： "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."
缺點： "Not even a pretzel with a soft drink or coffee. Also coffee was lukewarm."
優點： "Food and movies."
缺點： "Seating cramped."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Sits not suitable for long distance travel"
優點： "Smooth and easy flight."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Smooth landing!"
缺點： "Late 30”"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Delayed from another flight but this crew tried their best to get us up in the air"
優點： "Better comfortable seats. And snack options"
優點： "Respect and support"
優點： "Crew was good. Could watch movie on phone. Arrived early."
缺點： "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
缺點： "There’s a guy cree that is rude."
缺點： "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
優點： "Standard, quick domestic flight home. Nothing special."
缺點： "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
優點： "Not much."
缺點： "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
缺點： "Flight attendants were rude."
優點： "Crew very good"
缺點： "Seats not very comfortable"
優點： "Was clean and nice"
缺點： "Everything was good"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
缺點： "Being treated like a third class citizen because I'm poor."
缺點： "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
缺點： "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "We were three hours late due to poor planning"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Prompt, organized boarding. Professional, pleasant staff."
缺點： "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
優點： "Never took it"
缺點： "Never took this flight"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Flight attendants were very nice. The plane was clean."
缺點： "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
優點： "Roomy seats. Good leg room."
缺點： "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
優點： "Same as above"
缺點： "Same as above"
優點： "Same as above"
缺點： "Same as above"
優點： "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
優點： "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
優點： "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."