優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
缺點： "Not being 1 hour late"
缺點： "Staff rude and short"
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "KLM staff is great"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
缺點： "Larger meals."
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Crew was good"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
缺點： "Flight departed 35 minutes late"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
缺點： "We did not get two of baggage at the destination."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Consistently high standards"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "Cabin Crew was awesome."
缺點： "Entertainment System was not working and no Non-veg food option in flight."
優點： "Short-hop flight, fit for purpose."
優點： "was very quick"
優點： "Good multi media access and content"
優點： "Eveything is well arranged"
優點： "Great crew service. Among the best ever."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Service was good"
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
缺點： "Great flight"
缺點： "We were packed in during coronavirus. I am never flying American again. Profits over health"
缺點： "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
缺點： "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
缺點： "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
缺點： "App continued to crash. Couldnt watch movies."
優點： "All was good"
缺點： "Nothing to complain about."
缺點： "I will never, ever book with Kayak again"
優點： "Busy but kind stewardesses"
缺點： "Please offer another snack option besides carboard flavored pretzels."
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
缺點： "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
優點： "On time, not completely full, good staff at gate & on plane"
缺點： "All good."
優點： "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
缺點： "25 min to get from late push-back to throttle-up. Late arrival at destination."
缺點： "Tight seating"
優點： "Very comfortable, affordable, nice staff! On time. Will fly AA again."
優點： "Smooth Travel! AA is great"
優點： "Felt very quick, I supposed after a 15+ hour flight from Sydney."
缺點： "As always tight seats."
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
優點： "The touch down at MSP. Was sitting over the wing and barely felt it."
缺點： "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
優點： "Crew; snacks are okay, but could be better."
缺點： "Coffee is always burnt; overhead compartments too small; too little space for legs."
優點： "Nothing. Still waiting on New Years to see if AA get us back to MSP"
缺點： "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
優點： "Perfect quiet comfy flight"
缺點： "New cheap fare is honestly offensive trash."
優點： "Crew was friendly and provided good service."
缺點： "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
優點： "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
缺點： "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
優點： "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
缺點： "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
缺點： "it was an hour late"
優點： "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
缺點： "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
缺點： "No priority boarding for people with babies and toddlers"
缺點： "The handle for the window shade was torn off"
優點： "The in-flight snack and the flight attendants on the flight were great."
缺點： "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
優點： "entertainment system on domestic flight is swesome"
缺點： "boarding took long time"
缺點： "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
缺點： "3 hour delay - no compensation."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "Flight was on time, and arrived about 1/2 hour early into MPS!!"
優點： "Love the new entertainment on your own phone"
缺點： "Boarding took forever due to people's luggage in the overhead."
優點： "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
缺點： "See above"
優點： "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
缺點： "It was freezing."
缺點： "Requested for wheelchair assistance but none provided?!!"
優點： "Did not travel from Phillies to Minneapolis. Due to change in program."
缺點： "Two hour delay due to mechanical issue was a showstopper."
缺點： "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
優點： "This one at least flew off the runway soon after closing its doora"
優點： "Comfortable seat"
缺點： "There wasn’t much for social distancing. Was kind of disappointed."
缺點： "Sits not suitable for long distance travel"
缺點： "Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport."
優點： "Smooth landing!"
缺點： "Late 30”"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "1 hour late"
優點： "Respect and support"
優點： "Crew was good. Could watch movie on phone. Arrived early."
缺點： "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
優點： "Still made it home on schedule."
缺點： "Delays. Original schedule from SFO to MSP was changed without alternatives."
缺點： "Lost my bags..."
優點： "Standard beverage and small snack service"
缺點： "There’s a guy cree that is rude."
缺點： "The flight was delayed for nearly 3 hours!!!!"
優點： "Takeoff and landing were so smooth they were nearly imperceptible."
優點： "Temp was comfortable, not freezing cold like on other flights I experienced"
缺點： "The delay!!"
優點： "Was clean and nice"
缺點： "Everything was good"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Need more free snacks"
優點： "Snack, mints"
優點： "Everything went well, landed early, crew were helpful. Could ask for better."
缺點： "Nothing to say here."
缺點： "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
缺點： "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
缺點： "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
優點： "The crew was very nice and no one got beat up."
缺點： "In-app entertainment is better than nothing. But free wifi would have been great. And the seats are horrible and hurt my neck and back."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "It was delayed"
優點： "Email alerts, day before check in, efficient and friendly boarding experience."
缺點： "Tight seating, sat next to bathrooms."
優點： "Quick to dapart"
缺點： "Quick to de-board"
缺點： "See above."
優點： "Nice plane"
缺點： "Rock hard seats"
優點： "Same as above"
缺點： "Same as above"
優點： "Everything went smoothly and quickly, (e.g. check in, baggage, seat and storage) Staff were helpful and friendly."
優點： "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
缺點： "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
優點： "Same as above"
缺點： "Same as above"
優點： "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
優點： "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
優點： "How a passenger emergency was handled. We were kept very well informed"
優點： "The landing was not good as we had turbulance. Other than that, everything was good."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
豁免更改費用。 搜尋台北 臺灣桃園國際機場飛往明尼蘇達州的彈性機票