缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
缺點： "Did not like emergency exit seat."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
缺點： "Movies and musics more variables from all over the world."
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Clean and comfortable"
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
缺點： "Same as above"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side."
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "The crew was always around if you needed anything."
缺點： "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
優點： "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
缺點： "The Hollywood entertainment options were limited and not very interesting."
優點： "Comfortable seats, very friendly staff."
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
優點： "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
缺點： "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
優點： "The food on board was great! Crew members were friendly!"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點： "Food and movies."
缺點： "One of the stewardess had an unfriendly look on her face."
優點： "The big screen Tvs"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
缺點： "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "Messed everything up!!!"
缺點： "Messed everything up!!!"
優點： "I love ANA airlines ❤"
優點： "On time, comfort, good food, good deal"
缺點： "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
優點： "Crew very helpful. Seat was very good, food excellent."
優點： "Price is good"
缺點： "The food can be more improve"
優點： "Plane was super clean and comfortable. A long flight but we'll cared for by host."
優點： "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
缺點： "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
優點： "The crew is usually really good."
缺點： "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
優點： "Superior standard"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
缺點： "The person next to me had a distinct body odor."
缺點： "Seats after 1st hr, will feel uncomfortable"
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
缺點： "For better leg room in business class go for the bulkhead seats"
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "Crew was polite."
缺點： "For such a long journey, the plane could have been nicer."
優點： "Seat was very comfortable, crew was very nice,"
缺點： "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Better flight as bigger craft and no neighbours in my row so I got some sleep."
優點： "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
缺點： "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
優點： "Excellent crew, service and food"
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
優點： "Movies selection was great."
缺點： "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
優點： "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
缺點： "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
優點： "Espresso coffee, champagne, crew, headphones"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Movie selection was great. Food was decent. Comfort was expected"
缺點： "Our seat neighbors were annoying, but nothing the staff can do about that!"
缺點： "Poor service."
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
優點： "friendly and attentive crew. connecting flight was a breeze. well worth the price."
優點： "The seats seem to have more leg room, food was actually good, and the staff was delightful."
缺點： "It was a 17 hour flight, but they made it bearable."
優點： "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
缺點： "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
優點： "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
缺點： "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
缺點： "All good"
優點： "Food, movies, support, were all wonderful."
優點： "Very helpful and polite staff"
缺點： "Old B777-200 with small personal screen. And they don't have pillows on board."
優點： "Great service and very friendly staff."
優點： "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
缺點： "Sound quality of ear buds was not good. No issues if you travel with your own."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
缺點： "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
優點： "Singapore crew are on their feet and working for the entire flight. Great service!"
優點： "everything, excellent job"
優點： "great service. new plane. excellent video system."
缺點： "not much to complain about."
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Flight on time"
缺點： "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
缺點： "Food not so good"
優點： "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
"The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew, food and entertainment."
缺點： "Everything went well."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "Crew was great."
缺點： "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
優點： "cheuk in 快！吾使等太耐！"
優點： "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
缺點： "Being sandwiched between 2 large men for a 12 hour cuddle."
缺點： "Poor staff"
缺點： "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
缺點： "I payed for emirates not fly Dubai which was low budget flight. They charged me for a coffee on the plane... not something I would expect after paying 1400 for my tickets. And no where did it say fly Dubai on my tickets, I would have gone with other alternatives if I knew like Turkish. So last time I use kayak and will not be recommending it as well. This a rating for my whole trip to kathmandu not just Dubai to Kathmandu."
優點： "On time. Boarding was a breeze even with 400 passengers. Flight was smooth and quiet. Crew was very helpful."
缺點： "Food is not as it used to be. Need to bring that old taste back."
優點： "Very nice"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Friendly crew and more leg room on the Emirates flights"
缺點： "Passengers that leave the bathrooms dirty with urine on the floor etc. Not sure what the airline can do about that during the flights. But for longer flights maybe a damp mop or something along those lines would be helpful."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Good food"
缺點： "Technical issues with my in flight entertainment that was never that was never corrected"
優點： "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
缺點： "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
缺點： "Not a single thing. Emirates is terrific!"
優點： "Great service; wonderful crew; best food & entertainment!"
優點： "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
優點： "Low cholesterol meal was quiet good"
缺點： "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
缺點： "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
優點： "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
缺點： "I did not use much of the entertainment other than radio/music so can not really rate."
缺點： "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"
優點： "The entertainment options are excellent and legspace on the aircraft is good."
缺點： "For a 14 hour flight there are no water bottles provided. You need more than the couple of cups of water provided on the flight, and it is not practical to keep on asking for more water from the crew. Quality of food (Asian veg) was not very good."
優點： "Comfy seats with good legroom, huge entertainment selection, free alcoholic beverages!"
缺點： "My connecting flight (booked through Emirates but operated by JetBlue) was inexplicably cancelled with 24h notice. Emirates did a good job finding me an alternative flight but somehow did not get my bags on my new flight even though the woman at the counter made a special call to "ensure" that my bags would come with me. Now I have to wait over 24h before I can get my bag."
缺點： "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."
優點： "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
缺點： "Flight was delayed, 1 of my baggage was missed and due to that connecting flight from Boston to Newark was missed. There were no more flights to Newark so I was put up in flight to JFK after 3 hours of wait."
優點： "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
缺點： "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "I love the fact that the crew is quite so international -- and that they all wear small flag pins to tell you where they come from! They were very good with the children -- and I loved the fact tht they came round and took polaroid photos of passengers - particularly the families!"
優點： "Pleased with everything."
優點： "Crew was awesome trying to make me everyone that was in the same area with baby crying as comfortable as possible."
缺點： "Baby cried for 8 hrs out of a 13hr flight it was horrible."
缺點： "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
優點： "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Everything and everyone are Good and Nice ."
缺點： "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "It was a good flight"
缺點： "The flight was great"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Great crew and service"
缺點： "No good beer selections and the water had a bad taste l."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Flight was not delayed"
缺點： "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Helpful and friendly crew"
缺點： "never enough leg room in economy!"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
缺點： "They don’t offer enough food on a long flight"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Friendly & mature"
缺點： "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
優點： "16 hr flight on time despite 18 inches of snow in Boston."
優點： "Great service and smiley staff"
缺點： "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Seats had good headrests with adjustable "wings" to cradle head while sleeping. USB plug below entertainment screen."
缺點： "A good half the plane was first class and business class. (This was a 15 hour Hong King to Boston flight.) They handed out a fancy menu with 4 entrees but by the time they got to economy only pasta was left. We did at least get a small bottle of water; on our outgoing flight they doled it out in meager glasses. When boarding in Hong Kong we had to go through an additional security check between the gate and the plane (that was a first...) and had our water bottles confiscated. So we were reliant on what they would give us on the plane. Seats were tight, unlike some airlines that give you a little extra room. Wouldn't fly again unless their price was a real bargain."
優點： "Cathay was able to get my luggage off the plane that I missed. They also got me out of Hong Kong later that night with a quick stop at LAX before heading home to Boston. They really went the extra mile for this weary traveler."
優點： "Great flight. Smooth, on time, good service."
缺點： "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
優點： "The vegetarian/vegan meals were very good for airline food. There was a great selection of entertainment options."
缺點： "One of the flight attendants who was assigned to my section, her name was Rain, was incredibly rude. Every time I asked her for a glass of water, she would sigh heavily and tell me to wait. Eventually, she stopped serving me all together and I needed to leave my seat and ask other crew members to serve my food. She was completely unprofessional and she made it clear she didn't like me, despite the fact that I was always going out of my way to be courteous. At one point, she walked down the aisle and stepped directly onto my foot, which was NOT in the aisle but under the seat in front of me. She didn't even acknowledge that she had stepped on my foot and kept walking. For a 14-hour flight, I was really bothered by her lack of professionalism. I will have to think twice before I book Cathay Pacific again."
優點： "The crew is nice. You can order snacks in between meals."
缺點： "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
缺點： "The crew gets annoyed when you are in economy class and asks for extras"
優點： "Karen was nice."
缺點： "They took my drink I just bought before boarding the plane. The landing from the pilot wasn't great... by far the worst landing from all of my travels. The food for Vegetarian Lacto-Ovo Meal (VLML) - (A Vegetarian Meal that may also contain eggs and dairy products) was gross and the guy flight attendant wouldn't give me ice cream because I had a special meal. All I wanted for food was no meat; I didn't expect it would have no ice cream and no real food. I should've, could've taken one of the options on the food list and push away the meat myself."
優點： "Entertainment system worked fine."
缺點： "Economy class cabin is chaotic. Food is mediocre."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "From above ---to serve us, without getting sick, great job by the crew.t"
缺點： "They had us board from gate 4 and they added a security station and we wandered around trying to find the gate. Someone should have stayed out there to tell us why we couldn't even approach gate 4. It was total confusion being seated in gate 3."
缺點： "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."
"Excellent service from Boston to cairo and hurghada"
"The food was great"
優點： "all perfect"
缺點： "all was perfect"
缺點： "Flights are not on time with random cancellations."
優點： "Food was good in general (parmesan pasta, mousse desert), sometimes okay (chicken) Movies and music were well-updated and in large variety"
缺點： "Sometimes, food Some seats were too tight."
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
缺點： "Food wasn’t good"
優點： "Plenty of films."
缺點： "Cabin was too hot."
優點： "They were more or less running on time and the crew were polite and helpful."
缺點： "Change up the menu every year."
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
優點： "Food, service and free movies and amenities was like old times."
缺點： "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
缺點： "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."
優點： "great food! competent crew. all efficient and good."
缺點： "an extra beverage service in the middle of the flight would be nice, but that's okay."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
缺點： "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
優點： "Excellent food Friendly staff who are willing to help"
優點： "Value, food"
缺點： "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
優點： "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
缺點： "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
缺點： "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
缺點： "Terrible customer service"
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
缺點： "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
優點： "I liked the idea of offering a tour of Istanbul during long connections that Turkish airlines offer. The tour that I went on was a 2.5 hour bus ride with sightseeing from the window mostly - still it was very nice. The people organizing passengers in groups for the tour in the airport however were not so nice. When I said "I have a question", the guy literally ROLLED HIS EYES at me."
缺點： "The crew was somewhat rude and unwelcoming, both in the plane and on the ground. The seat is not comfortable in comparison with other transatlantic flights - somehow the crew and the seats were so much better on my connecting TK flight within Europe."
優點： "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
優點： "The tv because I got to watch a couple of movies"
缺點： "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
優點： "We liked being in Exit row and the food and service"
缺點： "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"
優點： "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
缺點： "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
缺點： "Not enough room between rows. Can't recline seat if table behind is open."
優點： "LOVED the attention that was given to passengers that wanted/needed rest."
缺點： "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
優點： "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
缺點： "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
優點： "Liked the food and service"
優點： "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
缺點： "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
缺點： "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
缺點： "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"
優點： "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
缺點： "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
優點： "The entertainment choices were quite good. Flights arrived more or less on time."
缺點： "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
優點： "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
缺點： "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
缺點： "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
優點： "Great staff. Very hepful when I needed to switch seats."
缺點： "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
優點： "Excellent food. Excellent service. Very friendly people."
缺點： "Seating was a little cramped... Like all airlines today."
優點： "Great service, on time, helpful crew"
缺點： "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
優點： "Nice service! The crew was nice and food"
缺點： "I loved everything"
優點： "Turkish Airlines is the best. Great food. An entertainment system that is really in a class of its own, especially on this flight -- large, crisp screens with lots to watch. Wonderful service. Great prices. I'll be back!"
優點： "Turkish Airlines is very comfortable and they go above and beyond to make their meals and flight experience wonderful!"
缺點： "They lost half the bags on the plane, including mine, so there was a huge line to make lost baggage claims. Turkish Airlines pretty much runs ataturk airport ist. So they should make sure the Wifi there works. Which it never seems to."
缺點： "I understand that an airline can’t control the weather, but they can be prepared for it. We arrived hours late and found chaos. Conflicting information from staff. Lines lasting HOURS, verging on mob behavior, some passengers shouting and crying. One very good agent got us into civilized lines, but it was still awful. Later that night, we found our second flight HAD taken off, despite every single airline and airport staffer insisting that all flights were cancelled. We could have been home for New Year’s Eve instead of stuck in an airport. The next day, we still got mixed signals about how to check in. Then we found we had been given seats rows apart, despite being one booking. To be honest, we haven’t even taken this flight yet. Our rebooked flight on the following day is hours late and we’re waiting for it now. But I already know enough to post that I will never fly Turkish Airlines again."
優點： "I had a migraine attack and needed to vomit several times. The crew was amazing and tried to help me in any possible way, unbelievable. Extremely grateful to the flight attendants who helped me so much."