Crew were super amazing this flight. Smooth take off and landing.
It didn’t happen. The flight left early. We would have made our connection had they left on time. Our arriving flight had a 2.5 hour delay. We would have made it on our connection had they not left early. Now our luggage is in limbo.
優點： "The crew was amazing"
優點： "Crew was quick to help."
缺點： "long flight -- 2nd cup of coffee"
優點： "Crew was great"
缺點： "We had to go back to the gate to correct an interior light problem."
優點： "The tv is good addition Comfortable chairs"
缺點： "Menu could have been improved"
優點： "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
缺點： "Nothing really. Flight was quick."
優點： "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
缺點： "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
優點： "Once boarding was over, flight and crew were great."
缺點： "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
優點： "Predictably late."
缺點： "Be on time."
缺點： "In flight movies would be nice . Tight seats for 6.3 huy"
優點： "United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful."
優點： "Food and drinks were great"
缺點： "Would have liked being able to select a window seat."
優點： "Great service"
缺點： "Stuck at landing. For over 20+ minutes"
缺點： "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
優點： "The crew was attentive."
缺點： "Games on the tv were okay. Tetris would be a nice addition."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
缺點： "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
優點： "Great crew"
缺點： "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
缺點： "To many screaming kids"
優點： "The crew! You have great people working for you on these routes."
缺點： "This was an easy flight. Nothing bad."
優點： "Being able to watch videos."
缺點： "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
優點： "Good service and on time."
優點： "Nice plane. Efficient crew"
缺點： "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
優點： "My seat was randomly the exit row, so more leg room and pilots made great time"
缺點： "Left 20 minutes late because of travel agents"
優點： "Everyone was very friendly and concerned about us making our connections"
缺點： "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
優點： "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
優點： "Easy transition through customs."
優點： "Crew was kind and helpful. Snacks were great!"
優點： "Great flight . Even got here early"
優點： "The outbound crew was terrific. The flight itself was fine. We even arrived early."
缺點： "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
優點： "Really helpful staff, clean plane, attentive and easy boardiing"
缺點： "The check in was a bit confusing at the airport."
優點： "The crew was extremely nice and helpful."
缺點： "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
缺點： "Paid first class. Got served after people in coach."
優點： "New aircraft A320"
缺點： "1 hour flight delay"
缺點： "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
優點： "The gate person was very accommodating"
缺點： "It was over 2hrs late due to mechanical problems. Seems to be the norm."
優點： "It wasn’t bad or good."
缺點： "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
優點： "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
缺點： "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
優點： "They ran out of food on the plane"
優點： "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
缺點： "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
優點： "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
缺點： "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Very disappointed that there are back to planes without entertainment units. They charge for the wifi without providing a few movies for free. All this after I has missed my flight as the previous plane was 2 hours late.
Flight was delayed 2.5 hours
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
Fue cancelado la reprogramacion fue terrible
Friendly crew and clean airplane. Also loved the device charger hookup. Would have liked some more of those delicious biscuit cookies! =)
缺點： "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
缺點： "Bumped from first class to coach."
優點： "Crew was very nice."
缺點： "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
缺點： "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
優點： "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
優點： "Comfortable plane."
缺點： "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
缺點： "They lost and cant track my baggage. Very poor customer service."
缺點： "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
缺點： "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
缺點： "inadequate ventilation"
缺點： "The worst flight we ever been. Delayed for a long time. We wasted our two days of vacation."
優點： "SJU counter crew, in flight crew and flight was SUPER on time!!!"
缺點： "Nothing wrong."
優點： "LOVED the spacious leg room on that aircraft!"
缺點： "The lady beside me and everyone else listened to her audio book."
優點： "Entertainment options."
缺點： "This new low life category where you cannot even pay to be treated like a human."
優點： "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
缺點： "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
優點： "Attendants are always friendly; always a peaceful travel event"
缺點： "Seats smaller than before."
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "The fact that the plane landed."
缺點： "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
優點： "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
優點： "We didn't go to Dallas!"
缺點： "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
優點： "Cheap fare"
缺點： "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
優點： "Crew was nice"
缺點： "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
缺點： "My flight got cancelled and then the flight I got rebooked on also got cancelled so I had to spend the night in an airport and miss a day of work."
優點： "Cabin was clean. Flight attendants were courteous."
缺點： "Their snacks were merely a cookie which was okay, but not what I would have wanted."
缺點： "Middle seat and one of the last ones on. Enough said"
優點： "Flight was delayed but that worked out well for me because my earlier flight was delayed"
缺點： "I've been on a lot of flights but for some reason the seats in this aircraft felt really close, uncomfortably close"
優點： "I made it safely to my destinations and in a timely manner."
缺點： "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
優點： "The entertainment system. It was awesome. The crew was friendly."
缺點： "Nothing notable."
優點： "Super service from a great crew!"
優點： "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
缺點： "Stop flying MD80's, please! 35 year old planes!"
優點： "The flight assistants were nice"
缺點： "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
優點： "Captain and crew were capable and friendly."
優點： "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
優點： "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
缺點： "seats were very uncomfortable"
優點： "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
缺點： "I didn't like the snack what I get."
優點： "I sat in seat 2A. Excellent food and service. Flight was smooth."
Many delays, decrepit old planes, terrible communication from flight crew, no gate staff ready upon arrival so we sat on tarmac at 2 AM
It's a systemically dysfunctional Air Line. Considering my past experience with Air Canada and my most recent flight from New Orleans to St Johns Newfoundland and back, I will never fly with them again.
缺點： "Plane was late, food terrible, wifi broken."
缺點： "Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "On time."
缺點： "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
優點： "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
缺點： "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "Once the flight left it was fine"
缺點： "Flight was late, gate was moved and no compensation"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
優點： "Airport security was great and the airport pane was clean with a great crew!"
缺點： "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "Basic connection flight. Music was only entertainment."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "on time"
缺點： "entertainment screen on the back of the seat infant of me could not be turned off. That's the way its made- so forced. to see ads and endless lit screen all night. Never again!!! Paid extra fora seat with more room- I don't think I had more room- very small space- Never again- I'd rather walk."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Friendly staff, smooth flights"
缺點： "limited leg room"
優點： "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
缺點： "My bag did not arrive at the same time I did. It was delivered several days later. I had to buy new clothes with my own money while I waited. Horrible experience."
優點： "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
缺點： "No snacks provided, just options for sale. Those looked interesting though."
優點： "I like the time this flight saved me. The food was good."
缺點： "Not a lot of choice in entertainment, but it still was fine."
優點： "The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice."
缺點： "Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels."
優點： "Crew was excellent."
缺點： "our original flight was canceled and they moved some of us (including me) to the next flight but many of those who were on my flight were not moved. So they were desperately trying to get on. Which made me feel as tho I got on by sheer luck. I hate how expensive the food is. I miss the wide selection of movies the international flight had."
缺點： "Why the hell do I have to pay just to have a snack? I already bought a ticket and I can't even get complementary peanuts?"
優點： "Roomy seats Clean"
缺點： "It got a bit warm"
優點： "Surprisingly roomy seat. Fine staff."
優點： "I arrived where I needed to be, safely."
缺點： "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."
缺點： "I flew from YEG -YYZ and the flight was delayed. It's a good thing that the 2nd flight was delayed or else I would have missed it and no AC employee was interested in helping me make my connection. There were several people on the flight that had connections and were trying to rush off the plane."
優點： "Flight attendants were friendly and considerate. Food was satisfactory and timed appropriately. Entertainment device worked and offered adequate variety. The aircraft itself was clean and comfortable. It was not overly air-conditioned as aircraft tend to be."
缺點： "Boarding was slow and confusing: verbal instructions conflicted with posted signs, and it was hard to choose the right lines. Arrival in Canada was a nightmare! Customs and security were confusing, inefficient, and staffed by people who had little patience. There was much yelling and running around., there appeared to be little sympathy or concern for the dozens of passengers who were attempting to make connecting flights, and it was ridiculous to announce that security closed at 9p.m. .when there were planes on the runway awaiting connecting passengers and people with boarding passes who were not allowed to catch their flights."
優點： "The movies to chose from were decent and the flight crew was very friendly."
缺點： "Our flight from MSP was delayed and we missed our connecting flight in Toronto, which was the last flight out on Sunday. I understand they were closing for the night, but we were told to call a number to rebook and turned away. And we had to hang out in the airport all night, until the first flight Monday morning. They only had one door open for boarding/security the next morning and we almost missed our flight!"
缺點： "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
優點： "We arrived on time and safely."
缺點： "The boarding process was a mess. This is due more to the Toronto airport than Air Canada. Passengers standing in front of the entrance to the gate made cueing up to enter when your zone was called impossible. Drinks were offered only twice on the 5 hour flight. Bathrooms were filthy."
優點： "Crew performed as expected."
缺點： "Entertainment systems down entire flight No support on headrests. Usually on long flights the head rests can be used to sleep, not on this plane."
優點： "The flight was smooth and on time. The cabin was very comfortable to fly in although the headrests were unnecessary since a small pillow was provided. Thank you for the pillow and blanket - that made the night flight much more comfortable. The crew were all professional and friendly. I appreciated how quickly we boarded and exited the plane. The staff made this very quick and efficient."
缺點： "Every time the male attendant walked by he brushed his hand along the overhead luggage compartment. This woke me up from my sleep over a dozen times. It was fine once or twice but became very annoying. The zones at the gate were very crowded and too close together. They were also right beside the food vendors and made it nearly impossible for other people in the terminal to easily walk by. The seating area was overcrowded and had more seating with computer hookups than without. It was also not kept tidy. Compared to other airports this was by far the most disorganized and least clean."
優點： "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
缺點： "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."
優點： "The entertainment. The first meal was decent."
缺點： "The crew was really rude, didn't respond to the call light, and took 2.5 hours to present headphones to everyone. I thought they were joking when they brought out a third of a sandwich for the "snack"."
優點： "Short, sweet, uneventful"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "It was a good flight- friendly staff and crew."
缺點： "Sits not suitable for long distance travel"
缺點： "Less time with seatbelt sign on."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew was efficient and personable."
缺點： "Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."
缺點： "The plane was hot. The pilot forced a landing quickly to be on time, instead of taking his time through rough winds. The plane was very turbulent and the landing was extremely rough. I actually pulled out the "puke bag" and almost needed it."
優點： "Quick and uneventful flight."
缺點： "My reading light didn't work."
優點： "Everything went well"
缺點： "I loved everything"
優點： "I was able to change my seat since mine was all the way in the back. very happy about that."
缺點： "Super uncomfortable seats"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
優點： "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
缺點： "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
優點： "The crew on this flight looked miserable."
優點： "United terminal in Houston is very nice"
缺點： "Narrow, uncomfortable seats."
缺點： "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
缺點： "Very uncomfortable seating!"
優點： "The crew was very nice."
缺點： "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
缺點： "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
缺點： "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "On time. Comfortable"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Nice new comfortable seats"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Wonderful crew, great plane ride."
缺點： "The wi fi should be free of charge"
缺點： "The seats were too small no leg room"
優點： "Crew was excellent. Beyond making sure we were comfortable."
缺點： "Same comment as above"
優點： "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
優點： "Smooth flight, nice staff, on time"
缺點： "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
優點： "Left promptly on schedule and arrived on time."
缺點： "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
優點： "Very smooth flight and good seat"
缺點： "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
缺點： "Still not in New Orleans"