優點： "It was a great service overall!"
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "No additional comment"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "Excellent service - delicious meals"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "The staff"
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The hospitality of the crew"
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Short flight."
優點： "Customer service was awesome and the food was good"
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
"So smooth and comfortable. Crew was professional and courteous.. We landed way ahead of schedule! A great quick flight! Thank you American Airlines!!"
優點： "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
缺點： "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
缺點： "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
優點： "Boarding, departure and arrival were on time"
缺點： "Food availability."
優點： "Getting to my destination"
缺點： "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
優點： "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
缺點： "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
缺點： "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
缺點： "Crew not attentive, even in business class. Entertainment system broken for entire flight."
缺點： "Flight could have been on time"
缺點： "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
優點： "Going on vacation"
缺點： "Tvs for all seats"
優點： "Great service and entertainment options"
缺點： "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
缺點： "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
缺點： "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
優點： "The crew was good"
缺點： "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
缺點： "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
優點： "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
缺點： "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
優點： "Just a normal flight in a cramped airplane"
缺點： "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
優點： "First class is always comfortable"
缺點： "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
優點： "Couldn’t sleep because the AC wasnt working. Most miserable flight my life"
缺點： "The AC wasn’t working it was the most miserable flight ever"
優點： "Nothing special"
缺點： "BWI check-in crew is not friendly, not related to Japan Airline."
優點： "IFE very good"
缺點： "No legroom"
缺點： "The flight was five hours late leaving Phoenix due to not having a crew"
缺點： "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
缺點： "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
缺點： "No problems."
優點： "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
缺點： "Although a BA flight I had to pay AA charges for checked baggage. Agent at AA counter was trying to help by offering my bag as carry on. I paid the $100.00 charge as I am handy capped and did not want to wrestle extra weight. Under BA there should have been no charge but the AA counter staff acted ignorant of that fact. Not sure why I am telling you this as I expect nothing will be done by anyone."
優點： "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
優點： "I like the food."
缺點： "Japanese shows without eng subs."
缺點： "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
優點： "Crew was very friendly. On time departure and landing."
缺點： "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
缺點： "Flight path at the end had to many turns kinda made me sick"
缺點： "The internet wasn't working, and the flight attendant told me there was nothing she could do about it. The touch screens on the back of the seat had difficulty responding to touch. The headphone jacks and headphones they gave us on the plane were not compatible. If it twisted even a bit, it would lose the connection. I understand these may seem petty, but they are things we've come to expect on airline travel. If they aren't going to be there, please let us know when we book our tickets so we can plan accordingly. The flight attendant for my section of the plane was cold and a bit rude. I didn't want to ask her for anything."
優點： "Friendly crew"
缺點： "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
缺點： "Prices are high and changes are frequent on rates"
優點： "Early departure and arrival, mostly comfortable flight, satisfying food, helpful crew"
缺點： "I did not have the option to reserve an aisle seat in advance, and I was stuck with a middle seat."
缺點： "The flight, listed as a Finnair flight, was operated by American Airlinea. The small domestic plane was cramped and uncomfortable for a cross Atlantic over night flight. The expectation was a European transatlantic airliner. Make sure you check the plane model before you book."
優點： "Flight got cancelled"
缺點： "This boarding by groups is inefficient."
優點： "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
缺點： "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
缺點： "Lots of turbulence."
優點： "Flight was on time."
缺點： "Seats are uncomfortable, too narrow, and little leg room."
優點： "Friendly crew."
缺點： "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
缺點： "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
"very small overhead bins. neither of my undersized pieces fit. both had to go under my seat. luckily, the passenger next to me still had room for their bag too."
優點： "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Ease of finding gate"
缺點： "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
優點： "Great crew"
缺點： "Plane was over 2 hours late. It was tiny. Super claustrophobic."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
缺點： "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
缺點： "2 hour delay."
優點： "Things were new"
缺點： "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
優點： "It was a short flight"
缺點： "The persons sitting next to me"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Great crew!"
缺點： "Not the airline’s fault. Bumpy ride."
優點： "comfortable seat"
缺點： "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
缺點： "Had a one hour delay on thtarmac waiting for de-icing...weather related."
缺點： "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
缺點： "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
優點： "Flight was late"
缺點： "Thirty minute delay with pushback in San Francisco"
缺點： "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
優點： "The attendants tried to be cheerful in a difficult situation."
缺點： "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "There were no delays"
缺點： "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
優點： "Really fast and efficient boarding"
缺點： "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
優點： "We arrived on time and I had no problems ."
缺點： "Everything was ok."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Everything went smoothly and as planned."
缺點： "nothing to complain about on this flight."
優點： "It was on time and I had no problems whatsoever."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew was polite and courteous. Aircraft was clean. The flight even landed way ahead of schedule. Overall a great return flight"
缺點： "The food seemed overpriced for what it was. I passed as it didn't look very appealing."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Only good thing was the flight was fast and on flight staff friendly."
缺點： "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Again, great staff at the gate and crew aboard. Short flight but very comfortable."
缺點： "It was freezing!"
優點： "The crew was very courteous and kept us up to date."
缺點： "I did not like that both planes they put us on were broken. We were very delayed"
優點： "On time both ways"
優點： "Staff was nice and attentive"
缺點： "Flight was delayed"
優點： "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
缺點： "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."