優點： "seat comfort"
缺點： "breakfast, coffee"
缺點： "I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight"
優點： "Nice amenities, very efficient"
優點： "The crews were very polite and efficient."
缺點： "The seats were excellent, but the storage and configuration below the Airbus equivalents."
優點： "Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome."
缺點： "The food was just ok."
優點： "Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly"
缺點： "Helpful and more smiles will be very useful. Upgrade the entertainment will be great."
優點： "Friendly crew and good service"
缺點： "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
優點： "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
缺點： "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
優點： "movie selection was good"
缺點： "air was stale, food was just okay"
缺點： "We left about a half hour late, but made up some of the time in the air."
優點： "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
缺點： "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
缺點： "food was poor seat was too cramped the seat in front of me was broken and kept reclining"
缺點： "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
優點： "The flight was on time, service with a smile. Staff great."
缺點： "Best flight ever all time"
優點： "Crew were great - happy & fun. Seats 19B & C"
優點： "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
缺點： "As above"
優點： "Crew was great."
缺點： "Leg room was just ok."
優點： "Great crew. Friendly and responsive."
優點： "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
缺點： "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
優點： "The friendly crew, space for my legs and the food."
缺點： "The entertainment gadget was faulty."
優點： "Boarding was quick."
缺點： "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
缺點： "No complaints"
優點： "Online check in"
缺點： "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
優點： "Great crew and good was good"
缺點： "A bit of turbulence during the flight"
優點： "Economy seats were surprisingly comfortable . As usual not enough toilets!! The boarding in Jnb was the usual security schlepp but all in all no complaints and I will certainly fly this route and use this carrier again."
缺點： "Not enough toilets on board - peolequeing forever to get a chance,really tough on the parents with children."
優點： "Food and comfort of the seat"
缺點： "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
優點： "The seats were comfy."
缺點： "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
優點： "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
缺點： "Smallish serves of food (dinner & light breakfast) for a long flight"
缺點： "Took forever to disembark from plane"
優點： "Crew was great..easy check in for a techno dinosaur like me."
缺點： "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
優點： "Qantas is a good reliable Airline, fleet of 747-400 getting a bit old. Too bad they will retire those costly planes as I have good memories going 20 times to Australia. Bring on the newer generation Boeing 787 dreamliners."
缺點： "Waiting at Brisbane Airport to fix the AC."
優點： "Qantas staff unfailingly helpful and courteous."
缺點： "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
優點： "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
缺點： "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
優點： "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
優點： "Showing their age. Forget WiFi or USB ports. Food ok but can be vastly improved."
缺點： "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
優點： "Overall feel of the flight. The focus in safety"
缺點： "The flight was delayed for 3.5 hours. Limited selection of movied"
優點： "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
缺點： "First stage , food not too crash. Rest fine."
缺點： "Little more leg room required"
優點： "Entertainment for the kids Healthy food The crew were great and interactive"
缺點： "Too much pressure for the ears"
優點： "Pleasant, clean & comfortable"
優點： "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
優點： "The service, politeness of staff, the food."
優點： "Excellent service. Comfortable seats."
缺點： "Nothing comes to mind"
優點： "QANTAS were excellent."
缺點： "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
優點： "Speed of flight was excellent. Overheard storage was good."
缺點： "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
缺點： "I paid to select aisle seating but upon board found out my seating was the middle seat."