Chaotic boarding and a bit weary of maskless flights, but friendly crew, on time service, quick baggage return. It feels like even Comfort+ seats are cramped… I guess flying is just got it’s hurdles
Stop talking about masks constantly.
I've flown quite a bit over the last 15 years. One of the things that is getting out of hand is the way planes are boarded. Something has to change with everyone standing around the gate waiting for their group to be called to board. Not only that, but I see people who are not in a specific group attempt to get on the plane when it's not their turn and get on anyway. I think the plane needs to be boarded from the back of the plane to the front AND some of these bags people are taking don't fit and it takes up valuable overhead space. What I love about Delta is their crew is very professional and nice in which to work. What I found upsetting about this flight is I used some of the Skymiles to purchase ComfortPlus seats. ComfortPlus was called, we got on the plane and found we were not in ComfortPlus. Very upsetting when you're looking for that extra few inches of leg room.
Was smooth and easy. Left a little late but still arrived on time.
優點： "The plane was great"
缺點： "Service was not great and one of the flight attendants was very rude and not friendly at all."
優點： "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
缺點： "My flight could have occurred or I could have been refunded."
優點： "The crew was amazing and the flight was fast and smooth. Seating was great"
缺點： "Nothing needs to be corrected"
優點： "Crew was friendly and efficient."
缺點： "Delayed for an hour because of changing tire"
優點： "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
缺點： "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
優點： "Great crew, snacks, comfortable flight."
優點： "Son got wings, so was happy."
缺點： "No entertainment."
缺點： "Plane left 4 mins early knowing that passengers were on a delayed flight."
優點： "The crew rocked!!!! Professional and fun. We enjoyed the music."
缺點： "WiFi didn’t work well. Still great flight."
優點： "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
優點： "On time flight, bag made it, great price, can’t complain."
缺點： "Seat pretty tight for an average size adult man. No inflight phone charger."
缺點： "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
優點： "No problems"
缺點： "Takes so long to board plane"
優點： "I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful"
缺點： "Would like more food available-not for purchase but with what comes with your flight"
優點： "Boarding, flight, landing"
缺點： "Baggage claim was unmanned Ground transportation was awful Delta & all Harrisburg staff was not responsive, for example w/baggage unmanned a sign said "go to ticket counter" when I got to ticket counter Delta agent didn't notice me in Sky Priority line for 5 minutes because she was texting on her personal cellphone."
優點： "Efficient and friendly"
優點： "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
缺點： "Delta changed our seat assignment and our seats sucked"
缺點： "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
缺點： "Wouldn't let us check in til right before so our family was split all over the plane"
優點： "Newer plane"
缺點： "Not comfortable at all, doesn’t feel like any upgrade from regular economy seat."
優點： "They went out of their way provide flight and status updates. Had to gate changes in Atlanta but they kept everybody informed."
缺點： "The gate changes in Atlanta, of course. Two gate changes?"
優點： "N A"
缺點： "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
缺點： "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
優點： "Flight was comfortable and the crew was professional and friendly."
缺點： "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
優點： "The flight was on time and very smooth flight .. felt like you was on a private jet"
缺點： "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
優點： "Refurbished plane. Lighting was good"
缺點： "No TV screen"
優點： "Thank God I was able to get a refund"
缺點： "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
優點： "Clean and good size sears"
缺點： "Slow boarding, crew tires and it showed, pretzels no nuts,"
缺點： "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
優點： "on time meet all my expectations"
缺點： "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
缺點： "We sat near the back of the plane and it was terribly noisy. You couldn barely converse with your seat partner or the flight attendant. These seats should be discounted."
優點： "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
缺點： "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
優點： "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
缺點： "The guy next to me was kind of smelly but was very nice."
優點： "The infotainment screen on back of headrests."
優點： "Nothing about it was good. They made us Americans feel so unwanted."
缺點： "The staff was rude"
優點： "Everything went smoothly boarding etc."
缺點： "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
優點： "Small plane. Not a lot of room for carry-ons."
缺點： "Short-ish flight"
優點： "Did not eat or use entertainment."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "it took 7hours due to storms"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
Mejor el servicio a los dominicanos
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "The crew was very kind"
優點： "The crew."
缺點： "The time between flights."
優點： "Everything works and quick to get to destination."
缺點： "The plane is so old..,"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
缺點： "Not being 1 hour late"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
缺點： "Staff rude and short"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Arrived Early!"
缺點： "Left Late :-)"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "On time."
缺點： "No negative"
優點： "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
缺點： "No complaints at all."
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
缺點： "I missed my flight because of MU"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
優點： "Flight was quick, professional, friendly."
優點： "Captain was updating us with the delay status."
缺點： "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
優點： "Overall, good flight"
優點： "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
缺點： "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Absolutely shocked, shocked, that both departing and arriving flights on American from Charlotte into LaGuardia were smooth and with no delays. Maybe just lucky, but credit where credit is due.
There was a delay of more than two hours
Air conditioning was broken on both flights
Flight left several hours late , best part we have been sitting for a hour 20 ft from the gate waiting for someone to park us. This will be the last time I will fly American from Phl . I am going to United and ewr instead. This is the last straw for me.
缺點： "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
缺點： "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
優點： "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
缺點： "No wifi or entertainment was available. Food was mediocre."
優點： "Once we took off the flight was quick and smooth"
缺點： "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
優點： "Crew was as helpful as they could be."
缺點： "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
優點： "Crew and seats super comfy"
缺點： "TV in the seat"
缺點： "The wifi didn't work at all"
優點： "Not enough leg room and children sat behind me kicking the seat the whole trip"
缺點： "More leg room"
優點： "Uneventful as it should be!"
缺點： "Non functioning personal lights for reading etc."
優點： "Prompt on time service."
缺點： "Was missed due to delayed flight"
優點： "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
優點： "Crew was great."
缺點： "Older aircraft. No electrical outlets. Arm rests did not stay up. Entertainment only on AA app on personal device."
缺點： "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
優點： "We are safe"
缺點： "Late. I am still on the plane. Did not seem to matter we were late."
優點： "Just a normal flight in a cramped airplane"
缺點： "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
優點： "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
缺點： "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
優點： "In flight entertainment and service was fabulous."
缺點： "No complaints"
缺點： "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
優點： "I love your entertainment selection. also the comfort of seat and it's on time."
優點： "Boarded in a timely manner."
優點： "Left close to time and arrived early"
缺點： "Wifi was offered, but could not get it connected."
優點： "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
缺點： "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
優點： "AA flight was relaxed and smooth, crew was respectful and warm can’t think"
缺點： "Can’t think of anything I didn’t like"
優點： "Made every effort to make up time lost. Ice cream treat was nice. Appreciated express transfer help between flights which were a bit close because of delay."
缺點： "Delay leaving London due to sensor malfunction. Did not care for hot savory pastry."
優點： "excellent from ticketing to depaning"
缺點： "Limited recliner Small seats"
優點： "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
優點： "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
缺點： "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."
缺點： "The flight, listed as a Finnair flight, was operated by American Airlinea. The small domestic plane was cramped and uncomfortable for a cross Atlantic over night flight. The expectation was a European transatlantic airliner. Make sure you check the plane model before you book."
優點： "we have a very old plane from rome to chicago no entertainent"
缺點： "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
優點： "I liked the crew, they were nice and tried to help, food and refreshment was good."
缺點： "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
優點： "No entertainment on 6 hour flight."
缺點： "Took 40 minutes for baggage unloading to start. Many flights unloading at same time on only one carosuel. What is American's problem with baggage? No entertainment on 6 hour flight. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
缺點： "Everything was great."
缺點： "Self check-in staff at Seattle was not that helpful."
優點： "flight left and arrived on time. Service was efficient and friendly."
缺點： "This leg of my flight was closed out on me!"
優點： "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
缺點： "I honestly can't come up wirh something I didn't like ."
優點： "Very good , fare price and nice flight"
優點： "The staff tried to help as much as possible."
缺點： "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
缺點： "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
優點： "On time"
缺點： "Cramped seats. Entertainment system outdated"