"Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off.."
優點： "Seats were horrible and the crew was thr most unprofessional crew"
優點： "Everything was excellent even the landing was as smooth as butter"
缺點： "A free upgrade to a business class seat :("
優點： "Food is amazing."
優點： "The food and the fast and efficient customer service."
缺點： "There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation."
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
優點： "Helpful crew, good food, smooth flight."
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
缺點： "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."
優點： "I did not use any entertainment so I cannot review it. Overall a most pleasant experience. Will highly recommend."
缺點： "The toilets and bathrooms in the Ataturk airport."
優點： "The staff was kind and well spoken on the flight."
缺點： "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
缺點： "Boarding is poorly done at Lahore. Business class passengers should have a separate line. They should have better announcement system for boarding. Boarding becomes chaos when agents aren’t able to properly board the passengers."
缺點： "My baggage was lost and I have yet to receive it."
優點： "They offer 3 meals"
優點： "Efficient and pleasant. Affordable and most importantly very clean!"
缺點： "Old style lie flat (but not horizontal) seats"
優點： "I have travelled internationally many times and this was my worst flight to date."
缺點： "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
優點： "The Entertainment system was best I have seen."
缺點： "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
缺點： "Leg space on this flight was less compared to other flights I had with TK."
缺點： "The people smell very bad !!"
優點： "(see above)"
缺點： "(see above)"
優點： "Best food ever on plane"
缺點： "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
缺點： "Customs in Skopje"
優點： "Service and people."
缺點： "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
優點： "this particular plane had PLENTY of leg room, I could really stretch out and take a nap. Just depends which plane you fly on Turkish. Food is good for plane food."
缺點： "I don't know if English speaking is a requirement for the crew, but it was difficult to ask questions to the crew in English, even simple questions like "Could I see what the cake looks like to choose my snack?" This didn't really interfere too much with the flight"
優點： "Plenty of room Nice multimedia screens"
優點： "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
缺點： "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
優點： "Pretty much everything except for the fact that they have no entertainment in Russian"
優點： "Entertainment System, Food"
缺點： "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
優點： "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
缺點： "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
優點： "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
缺點： "There was a long line at the bus gate B60 due to a lack of personnel."
優點： "The attention from the crew and services"
缺點： "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
優點： "Food and service were excellent. And great staff!"
優點： "I eventually arrived at the destination."
缺點： "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
優點： "Service, food, travel exoerience"
缺點： "Wait time in Istanbul"
缺點： "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
優點： "Entertainment was Okay, and that was the best of it."
缺點： "Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again."
缺點： "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
缺點： "Did not fly"
優點： "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
缺點： "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
缺點： "small seats and no room"
優點： "I like the overall trip!!"
缺點： "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
優點： "- service was good. staff is very friendly"
缺點： "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
優點： "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
缺點： "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
優點： "Plane had more food space than the previous one"
缺點： "They always ran out of food options."
優點： "Everything about the process was easy. We were updated throughout via email of our gate and baggage claim number. I was also very impressed with Turkish Airlines. We had a great experience."
優點： "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
優點： "Organized boarding"
缺點： "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
優點： "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
缺點： "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
缺點： "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
優點： "The leg room was really great!"
缺點： "Difficult finding room in over head bin for carry on bags."
優點： "Everything was amazing"
缺點： "More snack options"
缺點： "No había espacio para equipaje arriba."
優點： "Seats very comfortable"
缺點： "No money for baggage registred"
優點： "Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow."
缺點： "If I did not have a 24 hour delay in arriving!!"
缺點： "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
缺點： "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
優點： "Smooth flight and landing"
缺點： "Paying for upgrade seats that was tight"
優點： "I like that I made it home alive."
缺點： "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
缺點： "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
缺點： "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."
缺點： "Flight was late"
缺點： "The snacks."
優點： "Flight was on time, crew were great."
缺點： "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
優點： "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
缺點： "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
優點： "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
缺點： "Delay and bumpy landing"
優點： "not much, on time, but that is a low standard of something to like"
缺點： "Crew attitude,"
優點： "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
優點： "The agents kept us posted"
缺點： "The delay but it happens"
優點： "First class is always comfortable"
缺點： "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
優點： "We arrived safely The seats were comfortable We were on time"
缺點： "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
缺點： "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
缺點： "There were 2 flights going to Roanoke at almost the same time. The other one was delayed by a lot; ours by a little. But personnel DIDN'T TELL US WHAT WAS GOING ON. We were all standing around wondering what was happening.It's the NOT KNOWING that is so horrible. We could tell from the screen that it was delayed, but it was clear the flight would leave much later than the screen said, but they wouldn't tell us anything!"
缺點： "Typical Shanghai ground delays"
優點： "Entertainment aspect of flight was excellent. Good was not bad and staff attentive."
缺點： "Check in was terrible. There was confusion and it was terribly disorganized. I arrived 2 hours before my flight and almost did not make bag drop due to the long line (atleast 50-80 other people in the same situation). Then had to rush through security and the terminal to make boarding. Cleared second passport check to be told when the flight shelf have been taking off that the flight was delayed. I get sick when I fly and it helps to eat and due to all the check in delays I could not eat. So when the flight was delayed for mechanical reasons I wanted to go eat to be told that for the next three hours that I would be stuck I could not leave to walk around get a meal or anything. The communication for the staff was poor and their attempt to keep their customers comfortable was lacking."
優點： "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"
缺點： "Terrible plane. Old. No tv. No charge points"
優點： "Good price, effective transportation, nothing special"
缺點： "Very full, not super comfortable"
缺點： "gate assignment took too long"
缺點： "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
優點： "Entertainment system Leg room"
缺點： "Just one package of snacks for a 6 hour flight Delays going out of NYC"
缺點： "Will probably never choose to fly American Airlines again"
優點： "The movies were great. Staff wonderful, accommodating."
缺點： "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
優點： "Read above we didn't fly American until we got to Chicago to Dallas. We flew British Airlines entire time :("
缺點： "Please read above. This was a special trip for my husband and me since I'm pregnant and it's the last trip before we have a baby for a while. We were highly disappointed on way home."
優點： "New regional jet Efficient boarding"
優點： "Nothing to expect from Domestic fight."
缺點： "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
優點： "Entertainment was not available for the latest Safari browser 10."
優點： "It is good"
優點： "What can be said about a feeder"
優點： "Comfortable seats"
缺點： "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
優點： "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."