The crew members are very kind and their respond was so fast.
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
優點： "Staff upgraded me both ways to an emergency exit row with more leg room."
缺點： "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
優點： "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
缺點： "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
缺點： "Overall experience is good."
缺點： "The seat needs more support very uncomfortable"
優點： "Boarding is quite fast."
缺點： "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Everything was great"
缺點： "The seat were not very comfortable."
優點： "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
優點： "I like the service, food, and entertainment."
缺點： "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "The crews"
缺點： "Toilet floor was wet and dirty."
優點： "Very organized"
缺點： "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
缺點： "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
優點： "Food, drinks, snacks, comfort level."
缺點： "Selection of movies is really bad."
缺點： "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
優點： "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
缺點： "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
優點： "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
缺點： "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
優點： "Food and comfort"
缺點： "Not so much to watch"
優點： "Food, service"
優點： "The flight was only 1.5 hours and they still managed to feed us a full meal!"
優點： "Great food and service and comfortable seats"
優點： "Business class lie flat bed"
缺點： "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Most people sleep as this is a connection from other long flights."
優點： "Service, food, entertainment"
缺點： "Can't choose my own seats"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
缺點： "Uncomfortable seats"
優點： "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
缺點： "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
缺點： "Terrible service. Old plane."
優點： "The crew was very attentive and so pleasant."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Service counter check in was very helpful"
優點： "the food"
缺點： "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
優點： "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
缺點： "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Seat had leg room"
缺點： "Felt old and dated."
優點： "Friendly staff, clean facility, good food and good entertainment selection."
缺點： "The long waiting line at ticketing area."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Overall korean airline is awesome."
缺點： "Should have better selection of food"
first class was really comfortable
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Hope the flight attendant was awesome. She should be filmed for training videos."
缺點： "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
缺點： "Our flight was delayed 5 hours and we missed our flight to Lisbon. Had to stay over in Newark for the night and actually arrived 24 hours late. And..........United lost my luggage. That was delayed another 24 hours."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Flight was on time"
缺點： "A child kicking the back of my seat the entire flight"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Flight on time. Friendly staff."
缺點： "Seats were uncomfortably close together but not unexpectedly for coach. Plane was 80+ degrees until after takeoff. I bet that the snack box was going to be disappointing and i lost $9. It was surprisingly good."
缺點： "It was a United airlines flight. Reclining the seat only gives you what feels to be only 10 degrees as well as the seats being extremely uncomfortable."
優點： "Getting back to the UK"
缺點： "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
缺點： "Airport transfer; timing; information availability; security chaos"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip."
缺點： "No internet"
缺點： "Getting rebooked even though I was landed but there was no gate! We sat there over half an hour which caused me to be 20mins late for my flt. The plane was gone and I had to wait three hours for the next flt and then get boarded and sit there an additional hour for other people to make that flt!!! Rebook them too would have been fair instead of wasting a plane full of people's time."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
缺點： "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Everything was perfect...."
優點： "Quick and easy fight. Crew very nice"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "we got 3 separate middle seats while traveling with a 4 year old. United knows his age, do they really expect him to sit alone? Fortunately the flight attendant and other passengers were very helpful."
優點： "The staff was very friendly and professional. The flight also arrived early."
缺點： "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
缺點： "Again all of it was poor"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Headrests had pull out sides for head. In flight movies what a great selection."
缺點： "Seats were small, very little leg room also,"
優點： "Crew staff was excellent"
缺點： "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
優點： "Good non.stop to Costa Rica."
缺點： "Best flight to Costa Rica out of the tristate area."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
優點： "Very organized boarding process."
缺點： "Entertainment/tv none unless you pay. Food...small bag of dry mix snacks or pay. Not asking for prime steaks, but a fruit would have been nice."
優點： "No issues or delays"
優點： "Ease of check in with a stream line flow"
缺點： "the TSA check a bit delaying but okay over all"
優點： "Window seat, overall comfy seats, nice headrest. There were fireworks being set off somewhere in SF as we landed...so cool to see them from above!"
缺點： "Flight attendant woke me up for beverage service. Sleep was way more important."