Sandwich could be better :)
Friendly staff. Could improve on the leg room!
Too north airlines among all.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
優點： "The service was outstanding! All of the flight attendants were amazing!"
優點： "crew was pushing , no time in an rush all the time"
缺點： "service level"
優點： "The service, foods , sack ,"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "Serve customers with a smile"
缺點： "Better tasting meal packages served at economy cabin"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Seats are spacious even for economy class."
缺點： "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
缺點： "For better leg room in business class go for the bulkhead seats"
缺點： "5 crying babies on a red eye. Don’t know if that can be prevented."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
優點： "Food was good"
缺點： "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
優點： "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
缺點： "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "It’s worth it to pay a bit more for the extra legroom seats."
優點： "All of services, food, Language, clean air even so beautiful ~~"
缺點： "So nice and beautiful wearing also food is very good"
優點： "Entertainment excellent, cabin crew superb"
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
缺點： "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
缺點： "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
優點： "food. schedule was on time"
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "they even addressed me by name"
優點： "Crew was very pleasant!"
缺點： "Cabin area warm for a 9.5 hour flight! Food selection was not much."
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
缺點： "Sound quality of ear buds was not good. No issues if you travel with your own."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
缺點： "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
缺點： "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
優點： "Exceptional service!"
缺點： "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
缺點： "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
優點： "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
缺點： "My husband reacted to the spicy beef/rice dish served for breakfast."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點： "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "They didn’t have tv music videos like air canada"
缺點： "Everything was great"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
優點： "Friendly professional crew"
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
優點： "Boarding was delayed in Taipei although the flight made it in great time"
優點： "Comfort, crew, food"
缺點： "Choice of movies somewhat limited (in English)"
缺點： "The food doesn’t taste good"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
優點： "I am happy and satisfied with the service, thank you guys!"
優點： "plenty of movies to watch."
缺點： "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
缺點： "Delay for 1 and half hour"
優點： "Service from crew excellent Food on all meals wonderful Seating was excellent"
優點： "The actual flight experience was great."
缺點： "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
優點： "Everything from boarding to entertaiment."
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "Same as above"
缺點： "Same as above Also flight was a but messy, and crew couldn't keep some passengers quiet"
優點： "I love EVA fair's service, they are very systematic in boarding their flights making flights leaving on time. The crew took care of my mother who needed wheelchair assistance. Washrooms are clean."
優點： "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
優點： "Comfortable flight. Crew were friendly and attentitive."
缺點： "English speaking movie content was sub par."
優點： "I like it when they checked in our hand carry bags free of charged.They make your travel more pleasant and comfortable.."
缺點： "I don't like the food choices and sometimes the entree itself looks messy and unpalatable..The flight attendant only offer drink just one time in a 10 hr. flight not like Asiana and Korean air..Flight attendant just sits at the end of the plane chatting..lol.."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew and service were great."
缺點： "Food to asian. Entertainment limited and to asian."
優點： "Nice crew, comfortable ,no delate"
缺點： "We did not like all the meals in all the flights"
優點： "The crew was fantastic. I was not well throughout the entire flight and they went out of their way repeatedly to make sure I was as comfortable as possible, including giving up two of their own crew seats to me for most of the 14 hour flight from Taipei to New York. The crew also made sure that the bathrooms were kept stocked and cleaned. This is something you don't see enough of in other airlines where the bathrooms become disgusting by around mid-flight on long-haul flights. The entertainment systems are modern and designed well for practical use, unlike some other airlines that still have many or all controls situated on the armrests. They use quality touchscreens which control everything including the overhead light and attendant call button. I also like the fact that I could check 2 bags and select my seat without any fees unlike too many other airlines are doing today."
缺點： "While the entertainment systems themselves are great the entertainment choices are not. They have very few New Releases and don't seem to update them at the beginning of the month compared to many other airlines, such as Cathay Pacific. On long flights this is one thing that should be given more attention."
優點： "Seat is reasonably comfortable in Eco Plus"
缺點： "Inattentive flight attendants, forgot my drink order and very stingy with the amount served. No apology from the crew for the 60 minute flight delay. Also poor communication during the boarding process with the delay: didn't communicate the delay until after the scheduled boarding time and provided no firm rescheduled time until right before boarding actually happened. Poor planning all around."
優點： "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
缺點： "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
缺點： "Flight delayed. Food was just ok."
優點： "I love the price, all staff was kind and helpful and the seats are comfortable."
缺點： "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
優點： "Timely flight, no delays."
缺點： "There were no issues."
Seats could’ve been more comfortable
I would like to prefer it next time.
It was a pleasant experience and no complaints.
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
優點： "Fast Boarding"
缺點： "Better Economy Class Seats"
優點： "Live sport TV, on board wifi"
缺點： "More livesport TVs and browsing data."
缺點： "Looks like Emirates uses really old planes for this leg. The recliners were not working."
缺點： "Bigger entertainment screens compared to previous Emirates flight from Manchester"
優點： "The crew was fantastic. The food was good for airline food."
缺點： "The seats were narrow and seemed a bit smaller than usual."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
缺點： "Everything was good"
優點： "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
缺點： "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
缺點： "poor service . Unresponsive cabin crew"
優點： "Entertainment Comfort"
缺點： "Crew are very lazy and not so attentive"
優點： "Everything was very good"
優點： "I got upgraded to business class"
優點： "Friendly crew"
缺點： "Service from crew slow and when you ask for something they sometimes forget to bring it"
優點： "I love the positive and can-do attitude of your crew"
缺點： "A 4 year old banging on the back of my seat"
優點： "Got upgraded to Business!"
缺點： "Nothing really, crew was professional"
優點： "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
缺點： "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Consistent service"
缺點： "Toilets not very clean towards the end of the flight"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
缺點： "I did not like that only one bag is allowed on the flight if you are in economy."
優點： "Food was good and not over salted like most airplane foods"
缺點： "Need more recently released US movies Options are so few Not enough African movie either"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
缺點： "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
缺點： "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
缺點： "From Dubai to London was very cold in the plane"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight was on time."
缺點： "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
缺點： "Entertainment system at my place didn't work properly."
優點： "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
缺點： "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
缺點： "Boarding of gate A20 location in Dubai"
缺點： "One baggage misssing, flight delay"
優點： "Easy boarding, great service"
缺點： "I couldn't pick my own seat"
優點： "Great service and staff."
優點： "The in-flight entertainment is very good."
缺點： "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Everything was above expectations!
We ordered assistance during the transfer in Istanbul, but did not receive anything
優點： "Need a more improvement for the service"
缺點： "Need a proper training"
缺點： "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."
缺點： "on time, but bad connection experience"
優點： "No issues"
缺點： "Everything is good"
優點： "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
優點： "Amazing crew. Great food"
優點： "They give me windows seat. Problem give Aaisle seat to handicap. Old man can’t move nowhere’s ever time I like go bathroom waited someone help him crews members are rude I requested it’s hard. Nobody care my priority 30 min waiting then I use restroom. Disappointed Los Angeles to Istanbul uncomfortable journey"
優點： "Healthy food options. Clean decent seats."
缺點： "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
缺點： "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
缺點： "Delay flight from Istanbul.."
優點： "I liked there constant passing of water, food ."
優點： "Good food, good crew, free beer"
缺點： "Late by 20 minutes. Touchscreen is starting to go out."
優點： "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
優點： "Big plane, friendly staff, good food."
缺點： "Sometime, it gets a bit too cold."
缺點： "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
優點： "Excellent Staff very courteous and professional 5 star +"
缺點： "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
優點： "Crew is polite and professional."
缺點： "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
優點： "Great crew, more space"
缺點： "Food not great, late boarding"
優點： "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
優點： "Everything was fine on this flight."
缺點： "Everything was fine on this flight."
優點： "Courteous staff. Comfortable plane."
缺點： "Everything was great. Got upgraded to first class"
優點： "Great service and staff"
優點： "Cabin crew was so kind and all the time asking for my needs"
缺點： "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."
缺點： "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
優點： "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
優點： "Food, entertainment system"
缺點： "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
優點： "Not enough time for Connection flight bording."
優點： "thr aircraft is very good"
缺點： "the food !!"
優點： "Friendly corteus service, always trying to please."
缺點： "My connection is very long on the return, but I was ablessed to take a compimentary tour in Istanbul"
缺點： "They changed my flight date so many times, I was unable to fly"
優點： "Food is excellent, staff great."
缺點： "Not nearly enough leg room for an international flight!!"
優點： "Food was tasty and diverse"
缺點： "The entertainment system on the flight did not work."
優點： "the entertainment, the food, the service"
缺點： "everything was perfect"
優點： "Comfy plane overall, good and entertainment was good!"
優點： "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
缺點： "Touch screen did not always work."
優點： "Clean, fast, & efficient"
優點： "Excellent food and service. Very friendly and professional crew."
優點： "The crew is excellent"
缺點： "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
優點： "boarding was easy and fast and the crew was friendly"
缺點： "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."
缺點： "Not on time. Missed my connecting flight. and my luggage did not arrive at my final destination."
缺點： "Crew was not specially caring or interested in me. Food was lousy for business class No in flight personal care "case" Business class check in was a nightmare. They could not issue my boarding pass and it took over half an hour waiting for a solution"
優點： "On one of the flights I had no one next to me, so I could be more comfortable. I feel great when that happens. Also, the food is always great and the staff very friendly. You are my favourite airline. Lizzie"
缺點： "Way too trigger happy with spurious announcements which made it impossible to complete a 2 hour movie on a 3 hour flight!"