缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The food."
缺點： "The fight was late in leaving. One of Three suitcases were didn't arrive."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Great crew, comfortable space,"
缺點： "Well done"
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
優點： "The check in & boarding was so fast and convenient The stars aliens program works perfectly with the business lounge , luggage extended limit"
優點： "Relatively comfortable, easy flight"
缺點： "No entertainment options. We were delayed a good amount, just sat on the runway."
缺點： "For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it."
優點： "New York to Beijing plane was new."
缺點： "Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks"
缺點： "Departed an hour and a half late"
優點： "It took me home."
缺點： "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
缺點： "The transfer at Beijing was awful."
優點： "I was able to sleep most of the flight"
缺點： "The people next to me were annoying and smelled awful."
優點： "The crew"
優點： "generally good"
缺點： "failure to comply with special food needs after many calls and e-mails stating organised so a 10 year old boy had to do without food on board due to allergy to NUT &Fish and being a 18 hour journey not appreciated"
優點： "They had decent seats and food."
缺點： "Terrible. First flight was delayed, and there was no help in getting us on our connecting flight, so we missed it. They board us and just stand around for ages. Then we're told we must pick up our luggage and check back in which took approximately 2.5 hours for something that was not through a fault of our own. Then when we reached our second connecting flight, we were told Air China had given us a paper ticket (ie. worthless) instead of an electronic ticket. Do yourself a favor and take another airline."
缺點： "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."
缺點： "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
優點： "crew, and boarding were good."
缺點： "food and comfort not too good, entertainment was so so"
優點： "It was a quick flight with good service"
優點： "Some of my friends had bad experience with Air. China. I was a bit worry about delays and lost luggages. It came out to be quite good. It was only delayed by half an hour and I was able to retrieve all my luggages. The food is also quite good."
缺點： "For the long flight, I was not able to use the touch screen for any entertainment. I think it was broken. The seat is not as comfortable as I thought. They need to upgrade the entertainment touch screen and seat cushions."
缺點： "I was given permission to have priority boarding because of my son. When I advised the ticket agent of this at the gate she attempted to deny us pre-boarding even though I explained I was given permission. When I wouldn't back down she let us in reluctantly. Then she proceeded tell an additional security check right before the doors to check me because I was suspicious. She followed this will telling them to check me thoroughly and slowly. This made me even madder because I was the only one they did this to. Everyone else that was randomly (randomly I might add because it is supposed to be random) got swiped with a little wipe and was let through. I had to take articles of clothing off and have all by carry on bags gone through. Even my 6 year old sons whose bag I was carrying because he couldn't. This set off my son by the way who doesn't do well with the stress of boarding because of all the people (which is why we needed to pre-board the plane). So I had to have a friend leave with him to board the plane and couldn't be there for him because of this one agents problem of me not doing what she said and standing up for myself and my family. Oh, and by the way I was very respectful when speaking with her and their could have been no confusion between the language as I was speaking to her in Chinese."
優點： "Every crew member was so nice and attentive."
缺點： "There really isn't anything to complain. My flight experience was great"
優點： "Everything, meals were good."
缺點： "Beijing security was an absolute mess. their security measures were absolutely deplorable. Many people missed their flights. Confiscated my iphone charger that passed security measures twice before them."
優點： "I liked the food but few selections. I liked having ice cream as a treat."
缺點： "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
優點： "Very courteous staff at the check-in and very polite and hospitable flight attendants, very efficient and quick in serving."
缺點： "disappointed with the airports"
缺點： "Entertainment is mediocre. Aged system and doesn't work properly. More over Air China DOESN'T ALLOW USE OF ANY DEVICE THROUGHOUT THE FLIGHT. That means absolutely no entertainment for 12 Hours."
缺點： "The air China flight attendants are some of the rudest people I have encountered. They were extremely unhelpful and one went so far as to sigh and roll her eyes at me. Our flight was also delayed for four hours with no explanation, while we all sat on the plane waiting. Finally they made us all get off of the plane issued us new tickets and then we got back on. The whole process was rediculous. The seat space was smaller than usual and the plane was very dirty. It was also the worst airplane food I have ever tasted. I would definitely recommend not flying air China. K"
優點： "Trip was comfortable. ticket pricing was excellent."
缺點： "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
缺點： "Hi, I would like to file for a full refund for the flight which I purchased. Upon arriving at the ticketing counter at LAX, I was denied my boarding pass with the reason that I needed a transit visa. I did not need a transit visa as I hold a Malaysian passport. The ticketing agent was being unprofessional and told me to walk to the Eva air counter to purchase another ticket if I so desperately want to leave. I purchased a business class ticket and was being treated really rudely. I have contacted Air China customer service but they are not responsive or helpful in any way. I showed them the China embassy website stating that I do not need a transit visa and they called me the next day saying they are willing to reschedule my flight for another $700. I would like a full refund for the ticket I purchased. Thanks, Sue"
優點： "Service from staff was still excellent"
缺點： "Didn't like the narrow seats."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Seats are wider. Pilot is very good."
缺點： "No movies. Slow boarding process."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Staff is too touchy and short spoken with you. Small drink selection. No personal movies for you to select. Just watch what they have for you on the wall that is far away. Food was terrible!"
缺點： "Crew was particularly bad with English, wemleft four hours late, the food was dry and overwarmed, and we arrived to LAX with no gate, sat on tarmac for at least another half hour."
缺點： "Delayed for 2.5 hours."
缺點： "horrible airline."
優點： "The best part about Air China was the low price. Everything went smoothly. We were late departing so I missed my connecting flight to Japan. I had a 16 hour lay over. I recommend paying more attention to the total hours. I mistook 9pm for 9 am ! The airport in Beijing was a fine place to read.."
缺點： "The flight was totally booked - the plane was full. 90% of the movies offered were Chinese in origin."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "Both flight to and from had at least one plane with no entertainment. They're 13 and 6hrs. They also don't let you use your phone. Even on airplane mode. Both to and from also got delayed. Which may or may not be up to the airline."
缺點： "All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
缺點： "Everything we're so bad."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Movie selection was okay, could have been better but there was enough to make a 12 hour flight passable."
缺點： "Traveling from Bangkok we were required to go through security twice more at Beijing from some reason, and then again prior to boarding our carry-ons were checked again and all water/liquids taken from us. This became a problem because after the initial meal and drink service there was no service for more than six hours. For at 12 hour flight only two meals were offered. The flight attendants were scarce and unwilling to help people, even closing the curtains to their work areas. My girlfriend is on medication and shouldn't become dehydrated so I was forced to "acquire" a bottle of water from the service area when the attendant left. The food was atrocious, far worse than when we flew from San Francisco to Beijing for some reason. I believe the crew was understaffed and tired. Overall it was extremely disappointing and I will do my best never to fly with them again, or through Beijing airport."