It was quick, plane was loaded and the service on board was ok
缺點： "Overall good flight however the WiFi didn’t work"
優點： "The captain was very professional"
缺點： "Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry."
優點： "I like when they dim the lights so I could sleep"
缺點： "Flight attendant was rude, I was too tired to deal with her attitude"
優點： "On time departure from PHL and on time arrival in LAX."
缺點： "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
缺點： "Play primetime tonight cancel playing in late overnight real pain in the butt"
缺點： "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
優點： "Once the flight began everything was fine"
缺點： "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
優點： "The Flight Crew was amazing. They accommodated us very well. We were two toddlers, a pregnant mother and a handicapped senior."
缺點： "The counter representatives were terrible. They discriminated us & forced us to check our stroller at the counter & not at the gate. Even though another family had the exact same stroller & was permitted to enter with their stroller. We were two toddlers, a pregnant mother and a handicapped senior."
優點： "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
缺點： "Would've been nice to have had an eye mask / blankets on a red eye flight..."
缺點： "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
優點： "Everything went smoothly. The boarding process, the time of departure, the food, and but for an aborted landing we would’ve been on time. As it was we were only 15 minutes delayed"
優點： "on time, even a little early"
缺點： "There was no inflight entertainment for such a long flight."
優點： "Hated everything from Boston to Miami."
缺點： "The flight between Boston and Miami was so Disrespectful and noises from the Latinos kids without any good supervisions of the family of handling. Even Latinos blasting the videogames and movies on high volumes."
優點： "Plane was alright."
缺點： "Delayed departure delayed deboarsing. Extra flight time = 1 hr due to delays."
優點： "Fast flight."
缺點： "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
缺點： "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
優點： "Everything was fine except..."
缺點： "The directions don’t work to connect to in flight entertainment."
優點： "On time, even early arrival."
缺點： "Couldn’t get a WiFi to work in flight to watch a movie."
優點： "The fight was not over crowded."
優點： "We had two medical emergency on board so the flight attendant took care of them really well"
缺點： "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
缺點： "take off late 90 min.. almost lost connection in NY"
優點： "Seats were surprisingly comfortable"
優點： "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
缺點： "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."
優點： "Lots of in-flight entertainment and plenty of service."
缺點： "Food choices left something to be desired but still good. I was in the middle seat, which nobody likes but other than that, it worked out."
優點： "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
缺點： "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
缺點： "I felt like cattle. Horrible for long haul flights."
缺點： "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
優點： "flight left on time and went smoothly. Flight crew was very nice."
缺點： "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
缺點： "Rude staff, they changed our flight 2 times and did not offer a drink or food"
缺點： "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
缺點： "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
優點： "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
優點： "Snacks and Beverage"
優點： "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
優點： "Very comfortable"
缺點： "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
優點： "On time."
缺點： "Seats are not roomy, but that's par for the course."
優點： "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
缺點： "Just another flight where everyone is packed in like Sardines."
缺點： "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
缺點： "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
優點： "Enjoyed the rare opportunity to fly first class."
缺點： "Did not appreciate being delayed 30 minutes because flight attendants did not have enough rest time. Inconvenience 183 for the sake of 4 employees. This is the second flight in 1.5 weeks I have been on delayed by crew not on time."
優點： "Volare con American"
缺點： "No snacks offered! No alcohol drinks offered!"
優點： "Easier to board. Smaller plane so not as many people to climb over"
缺點： "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
缺點： "You couldn't hear anything as people boarded."
缺點： "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
缺點： "Practically no food was served."
Kept cancelling our flight and ended up having to be routed to airport 1.5 hours away from arrival airport.
Terrible!!! My 1hr connection turned to 11 mins and the gate agent closed the flight so I missed it. Thankfully the kind agent to a Rochester flight, leaving 20 mins later got me on that flight. The airlines need to do a better managing this in this environment where flights are reduced and fewer options. They know we are coming and holding a flight for 5 mins especially when it is the last flight of the day to a destination.
缺點： "Very long wait, though good communication. Rather bumpy flight."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Crew and boarding"
缺點： "Seats are tiny"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
缺點： "It may have been a little too warm."
優點： "Delayed notifications"
缺點： "Hours of delays and no courtesy by airline."
缺點： "VERY close quarters."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "First time didn’t sit on runway. Landed early"
優點： "Crew was nice, but could tell they were tired."
缺點： "Waited for late connecting flights almost 40 minutes (15-20 people). First class seats were like bricks - lower cushions need upgrade or replacement. Very hard landing including a good pavement “bounce”. Not what I would consider first class accomodations all around. 3 different baggage claim turnstiles until they finally got it right."
優點： "Nothing, the crew was rude"
缺點： "The seats are not good need to be better"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
缺點： "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
優點： "The flight was delay by 2.5 hrs"
缺點： "Delay by 2.5 hts"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Booked on flight next day but much less convenient than original direct flight."
缺點： "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."
優點： "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
缺點： "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： ". Easy boarding, snacks, overall, everything was great!"
優點： "Slept so can't complain."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "I didn't like much. The employees were great and that's about it!"
缺點： "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "My connecting flight from IAD to BUF was cancelled due to aircraft maintenance; huge inconvenience. My checked luggage was lost and the rebooked flight had another layover. Not impressed with United."
優點： "Cheap flight no problem."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "short flight nice crew"
缺點： "no food like in Europe"
缺點： "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
缺點： "Flight cancelled. No accommodations provided"
缺點： "They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline."
優點： "A little snack going with the beverage service. The wifi was cheaper than Air Canada's."
缺點： "Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there."