Never book through chat deal
Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right
缺點： "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
優點： "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
缺點： "Prices have gone up"
缺點： "Food and service"
缺點： "It was warm on plane"
優點： "Boarding and arrival was on time."
缺點： "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "Everything you want in an overnight international flight. Enjoyed the food."
缺點： "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
優點： "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
缺點： "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
優點： "Excellent staff, everything very clean, smooth flight, good movies."
缺點： "The seats in Economy are too close together. A few more inches would make things better. The food was okay, some parts good, others so-so"
缺點： "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
優點： "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
缺點： "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
優點： "It was okay"
缺點： "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
缺點： "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
優點： "Boarding process was smooth"
缺點： "Crew was unfriendly"
缺點： "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
優點： "the price"
缺點： "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
缺點： "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
優點： "The staff!"
缺點： "The turbulence lol"
優點： "la comida y el serivico del personal arriba del avion"
缺點： "No me gusto la espera en algunos boarding de los aeropuertos"
優點： "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
缺點： "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."
優點： "Best flight crews and food I know of"
缺點： "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
優點： "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
缺點： "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
優點： "Quick in Check In."
缺點： "Horrible customer service."
缺點： "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
優點： "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
缺點： "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
優點： "Nice aircraft"
缺點： "Quantity of food served was less for 13 hour flight"
優點： "Entertainment selection Food and beverage service"
優點： "Everything worked well. Service, food, entertainment, et all."
缺點： "nothing was amiss."
優點： "Good overall"
缺點： "The flight attendants were not paying close enough attention they walked fast through the aisles and walked in to my head as I slept and ran into my feet with the food service cart I didn't hear I'm sorry or anything they just kept going"
優點： "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
優點： "the service"
缺點： "the entertainment"
優點： "Great flight confortable on time and safe on the way home"
缺點： "Everything was good. Good food. Good service . good cabine crew. And on time service"
缺點： "Flight delayed and lack of communicatiob"
優點： "Comfort Movie Selection Friendly Hostess Thoughtfulness"
優點： "The attention to the crew. They were attentive to all orders"
缺點： "The food has too much bread and pasta. The seats recinan well but there is little room"
缺點： "The flight had been cancelled by airline. Now waiting for refund."
優點： "Moved into business class much more leg room"
缺點： "Aggressive staff, terrible food"
缺點： "Food disaster always same Organisations very bad"
優點： "Great service, on time, helpful crew"
缺點： "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
缺點： "Excellent service"
same as from LUX … professional, nice.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
缺點： "Late departure. Rush to connect."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Flying with KLM is a pleasure"
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
缺點： "You are almost always late!"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Really friendly staff. Great service"
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Short-hop flight, fit for purpose."
優點： "Easy boarding, plenty of room"
優點： "Everything - Checkin, crew, food, entertainment"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
缺點： "The Terminal in Chicago had no open amenities and overcrowded."
缺點： "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
優點： "Take off 20 minute early. Super on time."
缺點： "The food can be better."
優點： "Plane was new"
缺點： "Extremely cramped, surly flight attendants, and terrible food."
優點： "Very friendly professional crew. Very comfortable business seats."
缺點： "Nothing on this flight"
優點： "Movies, food, drinks"
缺點： "2 hour delay, middle seat"
缺點： "Delays. Unexplained."
優點： "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
缺點： "People at the gate while boarding were quite rude."
優點： "The plane"
缺點： "The food"
優點： "Crew was nice"
缺點： "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
優點： "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
缺點： "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
優點： "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
缺點： "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
優點： "Arrived and left on time, something that really counts!"
缺點： "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
缺點： "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
優點： "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
缺點： "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
優點： "Beautiful design n great storage"
缺點： "Hard to get out of seat unless in fully upright biz class position"
優點： "It was good. They did their job adequately."
優點： "The smooth boarding process and the enterainment."
缺點： "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
優點： "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
缺點： "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
缺點： "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
優點： "The plane was new and very comfortable. Service fair."
缺點： "The food was horrid."
優點： "Service, flight experience, entertainment"
缺點： "Checkin Personal It was delayed 4 hours"
優點： "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
缺點： "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
優點： "Excellent entertainment options"
缺點： "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
優點： "Was really good flight"
缺點： "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."
優點： "Flight attendants were awesome, aircraft was clean and seats were great."
缺點： "i didnt like the food tasted like it was in a fridge forever"
優點： "Personel attitude and excelent service"
缺點： "The 2 hours delay to deppart and the small room in seats."
優點： "Seats Wifi Tv Seats again"
缺點： "Crew is so so"
優點： "American doesn't complain about bags and weight. It makes my trip less stressful."
優點： "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
缺點： "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
優點： "The cordial treatment by the crew members"
缺點： "Not enough air conditioning, it was too warm on both flights. The foid could be better"
優點： "Everything was ok."
缺點： "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
缺點： "Having to wait 30 minutes at a tarmac for another airplane to clear the gate took forever."
缺點： "Not on time, no entertainment system, little space"
優點： "Flights were on time and smooth. Some of the planes were fairly new."
缺點： "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
缺點： "Delays I missed work Delayed three hours"
優點： "La puntualidad y responsabilidad del bpersonal de abordo."
缺點： "LOs espacios entre asientos son bastante reducidos."
缺點： "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "The food was very good."
缺點： "The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi."
優點： "The seat was fine for economy"
缺點： "You should offer free wifi! Air Canada should lead the way and be above the rest!"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "On time, good staff, good dinner men7"
缺點： "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"
優點： "Friendly crew."
缺點： "Being 6' 4'' becomes an issue with modern seats."
缺點： "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "The flight was short . Food was pretty good"
缺點： "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
優點： "Able to Get later flight since original flight cancelled."
缺點： "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
缺點： "Very sub par service and you have to pay extra to reserve a seat."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
缺點： "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "Flight was delayed for 3 and half hours."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Everything went as expected"
優點： "Entertainment still free with behind each seat screens still."
缺點： "Only one security line to U.S. connections in Montreal Trudeau, which was slow and disappointing as both my wife and I are Nexus holders and usually enjoy relaxed screening in shorter lines."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "Nothing horrible, but nothing especially good. Decent amount of space but nothing but room temperature beverage served."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "delayed. no explanation for a long time. no agent at gate for alot of the time."
缺點： "Crew was rude to me."
優點： "I liked the friendly crew members"
缺點： "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
優點： "Overall service & friendliness"
優點： "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
優點： "Very little"
缺點： "Departure lunge has bizarre layout. Most seating is in cafe's. No separate seatin area for boarding meant a melee around the gate blocking th path of people walking passed. Premium Economy seats were hard and uncomfortable, meals were below par and the entertainment system sound was shot. I tried three seats and each were unintelligible. Crew was less than stellar."
缺點： "Long line and few staff at immigration. Need twice number of clerks"
優點： "Everything was good with this flight - really no complaints. The staff was very friendly too!"
缺點： "Nothing - I really have nothing to complain about with this flight."
優點： "I liked the aircraft and the amenities of the plane. Blanket and pillow was nice. It was fairly comfortable."
缺點： "The crew was not pleasant and seemed to dislike their job. Boarding was late and a hassle in the airport. Food was terrible.. sorry but it was."
優點： "The guy who gave me the boarding pass was very nice and helpful"
優點： "We arrived safely and on time."
缺點： "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
缺點： "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
缺點： "I was so cold the entire flight from Vancouver to Toronto. The woman in the row ahead of me kept telling the flight attendant that it was too cold. He brushed her off saying that they turned up the temperature. What, 0.1 degree? This is the only night flight I've ever been on where they didn't distribute blankets. It was a miserable night."
優點： "North American flights are definitely not as comfortable as in Asian flights"
優點： "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
缺點： "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
缺點： "Not everyone travels with a portable computer. Upgrade your fleet to provide free in flight entertainment that you don't have to download an app for. Who wants to watch a movie on their tiny smart-phone screen? I'm not a five-year-old."
缺點： "That we were 50 mins late taking off and it wasn't weather related."
優點： "Comfortable, quiet, fantastic technology"
They could of announce when the were boarding. I did not like how the announcement all ran together.
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "One of the crew members was very good"
缺點： "The food!!! Would have been nice to have screens for the movies"
缺點： "bad food, in crazy hours. 15 hours at the airport, the worst flight of my life"
優點： "The crew was great"
缺點： "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
缺點： "Sits not suitable for long distance travel"
優點： "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
缺點： "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Every body was moving in order and fast"
優點： "The hotel price did not include taxes breakfast"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again."
優點： "We departed and arrived on time. The flight crew were efficient and courteous."
缺點： "I would have appreciated 1 more water service during the flight."
缺點： "The food was really mediocre,no good."
優點： "Take off and landing very good"
缺點： "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
優點： "Airplane was clean and the staff was very welcoming."
缺點： "One staff member seemed upset when she i handed her my agricultural form, as if I were a bother. Wish there was actually screens to watch t.v. but I hear there was now tablet rentals so that's a new plus."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I missed my flight home and still in Houston, united sucks!!"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Left on time and arrived early! Yeah"
缺點： "They could have announced which carousel our luggage would be found."
優點： "No surprises."
缺點： "There were no music channels, audio is limited to podcast and ebooks."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "My seat was the last line and it was uncomfortable."
優點： "Crew kept passengers informed about changing information"
缺點： "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
優點： "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The flight was very smooth and fast. Great crew!"
缺點： "The food is terrible! Why give out anything?"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
缺點： "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
優點： "Boarding was easy. Flight attendants were friendly"
缺點： "Paying for on flight entertainment going and then having it free coming back was annoying."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Crew courtesy"
缺點： "Seat space No food at all Internet too expensive"
優點： "Airline personnel were friendly and smiling"
缺點： "Waited on board plane 1.5 hrs before flight crew showed up. No air while waiting. Wifi and movies were down for the flight."
優點： "Loved the size of the seats in coach, and the entertainment consoles in the back of the seats. I didn't like that their were no power outlets."
缺點： "Crew was really rude and short tempered. This is the reason I try to avoid United. No power outlets. The wifi I paid for didn't work properly."
優點： "The plane was new"
缺點： "Could not be helped but a delay of a little over an hour."