Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
No pillow provided, crew very friendly
優點： "Amazing crew, great seating area and tasty menu."
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
缺點： "No complain . It’s singapore airlines and not dirty air India or jet Airways"
優點： "The crew was terrific. Always smiling and helpful."
缺點： "If you need more space economy is a tight fit. It would be better to upgrade."
優點： "Seats were good"
缺點： "Food could have been better"
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
優點： "Customer service, food, seats"
優點： "Nothing beats Singapore SQ!"
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
優點： "Very organized"
缺點： "Seats could be a bit more comfortable in premium economy"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
優點： "The crew on this flight we amazing had a great flight Thank You"
優點： "The flight was carried out by Lufthansa. The staff was very polite and helpful."
優點： "Service was great."
缺點： "Bit on the cold side."
優點： "Personal Touch!"
缺點： "No such!"
優點： "The entrainment was amazing!"
缺點： "Seats were a little cramped"
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
缺點： "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
優點： "The food is good. The service is excellent, always smiling and attentive."
缺點： "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
缺點： "Old plane. Old in flight entertainment."
優點： "Upgraded to biz class, which was fantastic"
優點： "Staff friendly and efficient"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Attendants are always nice, flight is always smooth."
優點： "Crew and boarding were efficient"
缺點： "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
優點： "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
優點： "Great price"
缺點： "Food is not good"
缺點： "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
優點： "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
缺點： "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
缺點： "I have no complaint"
優點： "Hot/Cold towels, great movie selection, more space, good meals"
優點： "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
優點： "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
缺點： "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
缺點： "Same price as Singapore airlines but it's a budget flight - silk air"
優點： "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
缺點： "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
缺點： "The flight delay could have been announced over the speakers"
優點： "Late departure but kept informed. Food good."
優點： "Great service"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Quality of Indian food"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
缺點： "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
優點： "The seat space, and the ability to recline the seat was surprising."
缺點： "It is what it is."
優點： "Crew was courteous."
缺點： "Seat needs to be much roomier. Entertainment and Food should be good and more options."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Cathay Pacífic always high standard"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "Entertainment was OK, but no wi fi offered."
缺點： "I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Seats were spacious enough"
缺點： "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "The crew is so nice!"
缺點： "Same seat selection issue."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "My mother requires additional assistance for boarding (wheelchair for the ramp, a little extra time). Cathay adjusted our seats so we would be located reasonably near the doors yet close enough to the bathroom for her convenience. The stewards literally took her by the arm to help her to her seat, even taking her bags for her. And they made a point of checking on her several times during the flight. Absolutely amazing!"
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Good service"
缺點： "Older plane"
優點： "The crew were very polite, efficient and attentive."
缺點： "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
缺點： "Food seemed old and crew was too busy"
優點： "Entertainment choices, wine, charger"
缺點： "Food Choice and Alcoholic choices"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "There wasn't much to note. uneventful and ok service"
缺點： "There wasn't much to complain"
優點： "Same as above"
缺點： "Same as above"
Flight was delayed by few hours
缺點： "Best guys thanks for evreting"
缺點： "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
優點： "The food was very good and inflight entertainment was excellent."
缺點： "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
缺點： "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
缺點： "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
缺點： "The online check in wasn’t possible so I wasn’t able to choose my seat."
優點： "It was a smooth trip"
缺點： "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
優點： "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
缺點： "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"
優點： "I liked food, drink, service and entertainment."
缺點： "I disliked seat, a bit."
缺點： "Boarding was terrible, flight was late, no communication from the crew. Captain barely spoke English"
缺點： "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
優點： "The food was excellent fresh and plentiful. The bathrooms were very clean"
優點： "Timeliness. Orderly boarding"
缺點： "Entertainment. Remote didn't work. Touch screen was painful to use."
優點： "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
缺點： "long delay on the tarmac"
優點： "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
缺點： "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
優點： "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
優點： "Food, entertainment and the airline crew excelente"
缺點： "The seat a little inconfortable for me"
優點： "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
優點： "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
優點： "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
缺點： "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
優點： "Smaller aircraft but better seats, comfortable"
缺點： "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"
優點： "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
優點： "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
缺點： "cramped seats, service by crew members, overall quality of food"
優點： "Electronics confiscated from passengers (all passengers, no profiling or consideration for who is dangerous and who is not, which is NOT WHAT I LIKED, I hated it, this political correctness, so everyone "suffers the same", while bad guys still have all the freedom to do terrible things. It is not a security, it is a stupid put on!) but at least our electronics were carefully packed and delivered to Boston. It took whole hour afterwards to retrieve them!!! Terribly inefficient."
缺點： "Stupid, completely idiotic security, caused, of course, by our completely idiotic president Trump rulings, but... Turkish air workers took this stupidity up to an unseen levels. I fight stage 4 cancer, it requires timely medicine. I was not allowed to take on board several critical supplements because they were either in powder, granulated or liquid form (all in their original medical packaging), my custom made crocheting hook was labeled as a dangerous weapon and I was not allowed to take it on board either, so I had no means to alleviate my air flight anxiety. they were going to confiscate and throw it away. Cold "sorry for your loss" was their only reply. They tried to scare me by calling police. Extremely impolite personnel. It took almost two hours, when TA security threaten that I won't fly, to make them pack this little darn crocheting hook together with my iPad. Funny that food on board comes with real metal silverware, forks and knifes included, which are far more convenient and dangerous if I was to use it as a weapon in comparison to a hook (3 inch wooden handle and 1 nah of a metal shaft ending with a small blunt hook, thin - size 2). TA said they provide us with free wifi to compensate for confiscated electronics. I was not able to connect to that wifi all flight long. Movie selection is below mediocre, little choice, practically no quality. Food is bad - not appropriate for my condition at all, but of course I can't bring on board cancer-appropriate food - security labels it as a threat to passengers. No leg room at all for a medium-built lady like myself, can't imagine what thicker or taller people do to survive 9+ hours flight, seats do not recline, pull out tables are of terrible quality- very unstable, so food and drinks fall off even without turbulence, just because of no leg room our knees are always interfere with these flimsy tables. With a comfort and restrictions like I had tickets must cost not a penny over a bus or metro ride, not hundreds of $$. It took about two hours to get my suitcase too - they said our luggage had to go through a second inspection before it gets onto baggage carousel. All in all, I will avoid TA for long flights by all means. Never again. They were an huge downshift to my perfect vacation. I had to go to an emergency treatment today because of the way TA treated me yesterday. Unfortunately, I can't measure how much yesterday's abuse advanced my disease, I am disturbed and frustrated enough to go to court to bring a suit against... yet again, those imbeciles from security do have a good alibi - their actions were triggered by US government regulations."
優點： "Good flight. Food was nice!!!"
缺點： "On my flight to Greece the wheel on my suitcase was broken. I tried to address this on the day of my departure & was told it's too late to put in a claim. This was a bit upsetting to me. I didn't realize that a wheel had broken until I left the airport. On the way to where we we're staying the 2nd wheel broke, thus I had to drag my suitcase the rest of the way."
優點： "Great staff!!"
優點： "Worst customer service ever."
缺點： "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
優點： "good movie selections"
缺點： "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
優點： "The crew were very nice al of them."
缺點： "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
優點： "Great Food, adequate seating, helpful staff, efficient boarding"
缺點： "The airplane was a really warm temperature when we boarded."
優點： "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
缺點： "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."
優點： "Clean and computable plane, very good meals and quick handling for departure"
缺點： "Nothing !"
優點： "Food was good. Flight was fast. On time."
缺點： "There was no entertainment on the first flight at all. Seats are very cramped"
優點： "Overall great airline"
缺點： "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
優點： "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
缺點： "all movies offer subtitles, can't turn off which some people might feel disturbing"
優點： "On time"
缺點： "Had to wait 1 week for the money to be unblocked which affected my vacation"
缺點： "I could not find a way to ask for cancellation or reschedule"
缺點： "They left my bagage in Estambul"
優點： "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
缺點： "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
優點： "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
缺點： "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "Food, the entertainment selection"
缺點： "The crew"
缺點： "Allowing the boarding of business class passengers before economy class passengers."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
優點： "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
缺點： "Many stale films, but I really don't care!"
缺點： "No beer or wine served on this international flight."
缺點： "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
缺點： "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
優點： "Business Class flight was a smooth ride from Vietnam to Thailand."
缺點： "Delayed by almost 2 hours."
缺點： "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
缺點： "The flight was delayed by 2 hours and then it was late another half hour for boarding."
優點： "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
缺點： "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "Reliable, no nonsense, good price-quality ratio"
缺點： "This flight is almost always late. Connections in Paris tend to be difficult."
優點： "Good boarding process, punctual,great cabin service"
缺點： "Baggage arrival"
優點： "The crew was nice"
缺點： "Nothing worked on the flight and the food was poor. When we arrived in a massive rain storm we had to disembark the plane with stairs so we all got wet."
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
優點： "late flight from sg,will usually depart on time"
缺點： "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
優點： "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
缺點： "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
優點： "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
缺點： "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
優點： "The food, service in the air, ground service, everything was excellent"
優點： "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
缺點： "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
優點： "The crew was very attentive and nice"
缺點： "The seats are very close together. It's hard to get comfortable"
缺點： "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
優點： "Provided food for only a 3 hour flight"
缺點： "Boarding was a bit slow (still arrived on time)"
缺點： "Flight was cancelled without any notice and caused us to miss connecting flight."
缺點： "They charged for overweight luggage; Vietnam was the only country to do this."
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
優點： "Ground and air staff were pleasant and helpful"
優點： "Great safe airline. Friendly flight attendants. Roomy seats."
優點： "Great experience. Everyone very helpful."
優點： "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
缺點： "The seats and the food."
缺點： "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
優點： "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
優點： "The flight attendants were excellent! The flight went smoothly and on time!"