優點： "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."
優點： "The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags."
缺點： "Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing"
優點： "The crews so nice ."
缺點： "Need better Entertainment . Do not have many choice ."
優點： "The crew were very attentive and helpful"
缺點： "A few more movie options"
優點： "Food was excellent and flight crew were really nice,"
優點： "The crew were attentive yet not invasive and spoke excellent English"
缺點： "I wish ANA few to Denver!"
缺點： "Very good"
優點： "The staff was very friendly and helpful!"
缺點： "The food was okay... Felt like there wasn’t a huge variety of movies."
優點： "Food and services are great!"
優點： "The best airline , good service and the food is so good, compared with air china, Koren air"
缺點： "The seat so comfortable, nice and clean. All time for departure and arrival"
缺點： "Flight was with asiana"
優點： "Food and services"
優點： "Food and services"
優點： "That we landed but even that felt unstable."
缺點： "No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart."
優點： "Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind."
缺點： "Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)"
優點： "Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip."
缺點： "The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline."
優點： "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
缺點： "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."
優點： "Was served food on the flight. The crew was very friendly."
缺點： "While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service."
優點： "Clean and bright, good service"
優點： "Friendly crew, the food is very good."
缺點： "Too many announcements interrupting your movies."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile."
優點： "Boarding time and food."
缺點： "The space between seats and the entertainment center for the economy class because there was not one. For a seven hour flight I was expecting a more comfortable plane."
優點： "Outstanding customer service and tasty food."
缺點： "Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air."
優點： "The staff are very nice."
缺點： "The economy seats"
優點： "Departed and arrived on-time, great service and food, clean and comfortable cabin."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
優點： "more new movie will be better"
優點： "Very nice staff"
缺點： "very late taking off once boarded"
優點： "The crew was amazing. I was in an exit row and watched them prep meals. So hard working, efficientl, and smooth teamwork!"
缺點： "The flight was delayed... But that was the fault of the weather."
優點： "It was ok."
優點： "the crew was very nice."
缺點： "kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort"
缺點： "Good food and clean toilet rooms."
優點： "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
缺點： "Wasn't able to plug in my electronics to charge during the flight."
優點： "real cutlery"
缺點： "They closed the curtain and wouldn't let anyone in economy deboard until business class was off the plane. That was offensive and annoying. Some stupid woman struggling with Victoria's Secrets bags held us all up because she is either wealthy or a corporate hack?"
優點： "Food was really fantastic, crew was very friendly, smooth flight"
缺點： "there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that"
優點： "Crew are prompt and courteous. Food are well prepared"
缺點： "After taking the dreamliner across the Pacific, this airplane seems so outdated in many ways. The personal TV screen is all blurred that watching anything is like dreaming: couldn't really see clear at all."
優點： "The seats on the Honolulu to Narita leg were very good, and the food was excellent."
缺點： "Outdated equipment"
優點： "We delayed take off ended up over an hour later than the original time."
缺點： "Seat was a little small"
優點： "Very nice and accommodating!"
缺點： "Food was ok - not the best"
優點： "The crew and organization are exceptional and full of smiles at all times."
缺點： "Seats are not comfortable for long travel. Very bumpy flight for extended periods of time."
優點： "First time on ANA. Wonderfull staff, quality service"
缺點： "There is a metal object installed directly at my foot room, which made it impossible for me to put both my feet in front of me. One of my foot had to be on the isle the whole time. Another thing is the quailty of the monitor (a bit out of date) Last thing is where remote control locates. It's not easy to reach for it when sitting. You have to get up a little in order to pull it out from the side."
優點： "The flight departed SFO ~ 45 minutes late due to "refueling" issues. In flight entertainment depended on on connection to the airplane's wifi which lacked capacity to connect the majority of the passengers. For those that could connect, device chargers were frequently unavailable. This is a significant service issue on a 13 hour flight in 2017"
缺點： "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
缺點： "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
優點： "Friendly quality staff, good aircraft."
缺點： "more organized boarding"
缺點： "The entertainment system did not work properly"
優點： "Seats were comfortable"
優點： "Nice service and excellent staff will recommend Emirates airline to everybody"
優點： "Good performance of ground staff in kabul"
缺點： "On time flight not delay"
優點： "Overall good."
優點： "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
缺點： "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
缺點： "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
優點： "Unprofessional crew member how to treat as GOLD member in business class cabin"
缺點： "No comment"
優點： "Great crew, comfortable flight"
缺點： "the inflight food needs to be more accommodative"
優點： "The food was nice."
缺點： "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
缺點： "Availability of livesport tv channels"
優點： "Great food & great entertainment. Love the free WiFi"
缺點： "Emirates are a quality airline unlike BA and KLM."
優點： "Seat was fixed for such a long flight it is hazardous to the spine ."
缺點： "Allow the seat to slightly recline like any other airline"
優點： "All good."
缺點： "Actually, pretty all right, so no recommendations."
優點： "Good crew, comfy seats and good food and entertaning"
缺點： "The boarding was terrible -lots of pushing and shoving"
優點： "Very poor service, the crew members were not friendly. Low quality food."
缺點： "Emirates have a big name in the industry but their presentation was really disappointing."
優點： "Great crew and entertainment"
缺點： "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
優點： "The seats were very comfortable, good entertainment"
缺點： "Poor gluten free options"
優點： "Entertainment system"
缺點： "The food and the crew way of speaking to people"
優點： "Excellent service"
優點： "For an economy seat, was very comfortable!! Love the food."
優點： "The airplane The food"
缺點： "The time"
優點： "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
缺點： "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
優點： "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
優點： "Service on the plan was excellent. Food was delicious"
優點： "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
缺點： "Ground staff in India gave me wrong info about baggage."
優點： "Excellent food and serving"
優點： "Friendly staff at boarding and on flight. Very attentive."
缺點： "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
優點： "Fast refreshing flight. Food was great."
缺點： "They ran out of food options and I was only row 10."
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
缺點： "Child kicking seat from behind for entire flight"
優點： "Good choice of entertainment."
缺點： "Food can be improved. A little bit of innovation is needed."
優點： "Entertainment and great inflight staff service."
缺點： "Food needs a bit more innovation."
缺點： "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
優點： "Attentive and very professional flight staff. Excellent food in Economy."
缺點： "Seats are uncomfortable and crew uninterested"
優點： "Very responsive and friendly crew"
缺點： "Would like to see more vegetarian options"
缺點： "I like everything"
優點： "The boarding and immigration process was smooth and trouble free"
缺點： "Leg space was inadequate for an international flight."
優點： "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
缺點： "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
優點： "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
優點： "Great and friendly cabin crew. Lots of movies to chose. Food was great."
缺點： "All was great"
優點： "Breakfast and lunch were both tasty"
缺點： "Had to wait an hour for our bags at BHX"
優點： "Good everything"
優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "The food is delicious, for a short 3 hour flight, unlike other airlines which they only give u snacks like cheeze it or crackers"
缺點： "It would be better if there’s a mini screen for movie as well"
優點： "The customer service, the seats were comfortable and the food was great"
缺點： "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
優點： "The food was very good and inflight entertainment was excellent."
缺點： "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
缺點： "Seat legroom"
缺點： "Squawking brats the whole 10.5 hours of the trip to IAD."
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
缺點： "In-flight entertainment films were a bit limited"
優點： "The food was amazing and the crew was great!"
缺點： "Boarding seemed a bit unorganized."
優點： "Very professional and polite crew"
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
缺點： "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing!"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Good food, new movies and good leg space"
缺點： "Flight was delayed by an hour, luckily managed to make my connecting flight"
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
優點： "Check in process, helpful ground crew and airplane"
缺點： "Comfort of seats are horrible for a trip so far, they need more cushion."
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
缺點： "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
優點： "Istanbul Airport has good facilities and F&B options"
缺點： "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
優點： "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
缺點： "No inflight entertainment even for business class passengers."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
優點： "Plane was clean and food great !!!"
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
優點： "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
優點： "No complaints about the plane, staff etc and its probably no worse than any other airline"
缺點： "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
優點： "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
缺點： "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
缺點： "My entertainment set didn't work"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
優點： "Friendly good service"
缺點： "Istanbul changing gate to get to such long walk"
優點： "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
缺點： "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
優點： "I am a disabled passenger. Turkish look after me well."
缺點： "No complaints. Good service"
優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
優點： "Entertainment is good and nothing else."
缺點： "Crew was helpful but with "I am doing you a favor" face which I didn't like. And then I found my instrument damaged which broke me."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Usual faultless KLM experience"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Just as I expected. And I made my last connection easily."
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The friendliness of the crew"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
缺點： "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
缺點： "Larger meals."
優點： "Quick flight"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
優點： "All good"
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
缺點： "Turn the lights on early making it hard to sleep"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "Not enough leg room"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "The flight to Gdansk took off and arrived on-time and the staff were professional."
缺點： "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
缺點： "Didn’t happen."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "Food and staff behaviour"
優點： "Great crew and staff."
缺點： "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
優點： "Take off 20 minute early. Super on time."
缺點： "The food can be better."
缺點： "Boarding slow"
優點： "That the flight ended"
缺點： "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "Once again.... too much advertisement!!!! I just want to enjoy my vacation."
優點： "comfortable seats, legroom,"
缺點： "seat recline, food, offer lounge access"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
缺點： "Better customer service, better customer experience, no delays"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
缺點： "Too little leg room."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "The service from the check in desk to the stewardess"
優點： "Many movies too choose from."
缺點： "Not enough space and food was horrible"
缺點： "Short flight there was no entertainment but that’s ok"
優點： "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
缺點： "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."
優點： "Good legroom on economy"
優點： "New Plane interior"
缺點： "Super tiny seats"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
優點： "Great crew, comfortable flight."
優點： "Great crew again, basic aircraft but comfortable economy seats."
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
缺點： "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
優點： "The plane was late but from that point everything was fine."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "Crew was nice."
缺點： "Super full flight. Nothing but a drink in terms of cabin service."
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
優點： "The crew was nice"
缺點： "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
優點： "More Space between passengers. Would like not to be in constant contact with someone."
缺點： "There was no room."
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
優點： "Went on time and looked after very well"
缺點： "Going over leg room, a bit tight"
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
缺點： "Past was dry... It was the first time but changed my experience"
優點： "My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast."
優點： "The overall service x"
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
優點： "My flight is tomorrow"
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
優點： "On time"
缺點： "Rude flight attendant"
優點： "VEry good Cabin crew and the plane was reasonable new"
優點： "It got me there safely without delays."
缺點： "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
缺點： "Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers."
優點： "Price, new plane, interactive system"