優點： "One of the nicest flight attendants I’ve ever seen in my life and I travel a lot."
缺點： "Being issued a seat not next to other families when there were empty rows and one seaters available."
優點： "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Great service from crew"
缺點： "Good but too little"
優點： "Staff somewhat friendly"
缺點： "See above comment regarding no beverage but gave pretzels."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "I cant say nothing but can say everything was good"
缺點： "I cant say nothing but can say everything was good"
優點： "great comfortable seats,great food section,friendly staff"
優點： "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
缺點： "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
優點： "flight left on time"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "In general crew is awsome, the things I didn't like are from the airlines administration."
缺點： "First of all I have to pay for my first bag even If it's an international flight?!?! It was a one and a half hour flight just to cross the border, the ticket cost over $300 and still I get charged for my first suitcase... Second of all, SINCE WHEN PEOPLE HAVE TO PAY TAXES JUST TO BRING THEIR BABY IN THE LAP?!?! C'mon!!!! And the worst, you don't let people now about this so at least we can pay it in advanced since we don't have a choice, but it is anoying that someone leave USA without paying extra just to bring your baby with you and then flying in the same aerline you are not aware you have to pay for him without notice and been inform in advanced. Third and last ... I NEVER GOT MY BOARDING PASS TO PRINT AT HOME by email, either any information or update about my flight...."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Could have basic viewing for free like other airlines."
缺點： "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
優點： "I greatly appreciated the efficiency with which the boarding process went."
缺點： "What I did not find good customer service is requiring customers to pay extra for seat selection. The flight was not full and instead of equally distributing the passengers, given the length of the flight, the economy plus seats sat empty while we sat like sardines in the back. The other thing I didn’t appreciate is that we booked our flight with Lufthansa and flew with United. Extremely different quality and service between the two. I would fly Lufthansa any day, not the same sentiment with United."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
缺點： "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
缺點： "Bad service,the plane no tv"
優點： "The flight was smooth"
缺點： "The flight didn't offer PDE"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Never happened"
缺點： "Terminals were too far for my connection to toronto."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Waited 45 minutes for bags in Houston. Whatever we made up in the air was lost on the ground."
優點： "On time"
缺點： "To close"
優點： "I must say I was happy with the comfortable seats and easy check in. Also found it to be a little more spacious than other airlines. Helpful and friendly crew."
缺點： "However, there was a 2 hour delay for "maintenance" on my way to my destination. Then, on my returning flight, there was another 1 hour delay. I understand it happens here and there, but I got held up both ways. Just thought I'd mention this."
缺點： "No complementary entertainment"
優點： "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
缺點： "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
缺點： "Nobody told us the flight operated by United Airline was cancelled, until we found it when we checked in a night before. We had to make international calls to reschedule it. Our original was a direct flight from MUC to ORD at noon, we had fly to FRT first at 10am. It would be a very mess if we checked in at airport next day. Who would be responsible for the situation if the trip was operated by two airlines like UA and Lufthansa? Certainly not customers. Since the change, we had to cancel some our plan and spent three more hours on the return trip."
缺點： "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
優點： "Crew member was excellent."
缺點： "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
優點： "Boarding was fine"
缺點： "I paid for a non stop flight in first class. Flight was canceled and I got a coach seat in the back of the plane for my second flight which had a broken monitor that didn't work until the rough landing jostled it back to working order. Finding my luggage once I arrived was a nightmare."