優點： "everyone was great."
缺點： "very full flight but that's expected."
缺點： "Server forgot to serve drinks to 3 rows."
優點： "staff was nice"
缺點： "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "yes, they were, thoroughly enjoyed my flight"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "When it finally took off the flight itself was smooth."
缺點： "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."
缺點： "The staff at the United gate in Munich was rude and not helpful at all."
優點： "Friendly crew"
缺點： "Leaving crying babies at home..."
缺點： "No room in the seats at all"
缺點： "Sits not suitable for long distance travel"
優點： "We didn’t crash..."
缺點： "Better free snacks!"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
缺點： "fire the flight attendant, and find somebody who cares for their customers."
優點： "A Typical good US airline."
缺點： "The airplane"
優點： "No changing tables in airplane bathroom, which is disastrous when your baby has a blowout."
優點： "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
優點： "Staff are very nice"
缺點： "Not user friendly for videos"
優點： "Crew was excellent."
缺點： "Seats are so uncomfortable. There is no where to stash your stuff b/c they reduced the size of the seat pocket to the point where you can’t fit anything in it. They are always out of the popular foot for purchase. I have actually started to fly American when I can b/c I’m tired of paying United prices - for what you get it’s not worth it."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The plane was well kept and the service was good."
缺點： "Good could be a little better."
優點： "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
缺點： "No food or entertainment"
優點： "The gate staff really worked to re-route the whole passenger group after a missing part grounded the plane for the whole day. They kept their cool and were great."
缺點： "How could it be that United could not even find a single airplane part in Atlanta for a whole day, making us miss our flight to Honolulu and stranding us in San Francisco overnight. Then finally on arrival at SF one member of United’s Customer Service was rude, causing me to totally lose my temper, which I never do. I always try to avoid United, made an exception, and paid for it."
缺點： "Delayed for 3 hours!!!!"
優點： "Confort and puntual"
優點： "On time!"
缺點： "Very crowded flight - almost overbooked!"
優點： "Overall it was a fairly comfortable experience."
缺點： "The United WiFi was not working on my device. I could not connect."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Willingness to go above and beyond to provide superb customer service. Cut my layover from 10 hours to 2 hours. Excellent"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "I liked how friendly the crew was there and from du range to denver."
缺點： "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."