優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "The EMIRATES flight was nice. Japan airlines has good leg room."
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Good service. Flight went off without a problem."
優點： "Great service. Food drink and inflight entertainment"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
缺點： "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
缺點： "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
優點： "Good flight! Confirtable seats, polite crew."
優點： "It seemed more spacious. Food was pretty good."
優點： "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
優點： "on time"
優點： "Good food, and entertaimet!"
缺點： "Chair is way too hard."
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "The crew were cooperative and the supplies were good"
缺點： "The chairs were not comfortable and the toilets were so dirty"
優點： "All are professional."
優點： "Cramped seats and no beverage service. No crew interaction."
缺點： "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
優點： "Just normal..."
缺點： "Improve Leg room"
優點： "Crew was amazing and attentive as always."
缺點： "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The music of kpop"
缺點： "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
缺點： "No, all good"
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Everything. Will definitely chose them again."
優點： "comfortable seats"
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
優點： "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
缺點： "Eveything was seamless for a novice"
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
缺點： "Entertainment options are out of date which is painful for long flights"
優點： "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
缺點： "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
優點： "The blankets are nice and soft. Crew is really friendly and accommodating."
缺點： "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
優點： "Food, would of liked snacks or dessert."
缺點： "Would of like more movie choices"
優點： "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
優點： "Food, service"
優點： "Polite, attentive crew"
缺點： "Lie flat seats on the 777 did not go completely flat."
優點： "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "They gave an actual snack, yay!"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Service, food, entertainment"
缺點： "Can't choose my own seats"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Fare was cheap w/ beuatiful service from korean airlines"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "Friendly staff and good good choices. Clean and new plane."
優點： "Everything up until I got to Hawaii and switched to them."
缺點： "The code share airline"
優點： "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
缺點： "We have no complaints. Everything was just lovely."
優點： "Friendly efficient service by crew at check-in and in-flight"
缺點： "Super tight space with very little leg rooms and no in-flight entertainment"
缺點： "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
缺點： "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
優點： "I liked everything, their friendly and professional service a board!"
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Friendly staff, clean facility, good food and good entertainment selection."
缺點： "The long waiting line at ticketing area."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Flight is on time. Good foods"
優點： "Very professional crew Great food"
缺點： "Boarding process in Seoul was quite chaotic"
優點： "2engine prop plane run by Alaska Airlines was fun. Great views the whole way at low altitude. Flight too short for food or entertainment, irrelevant."
缺點： "No problems."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "Broke my luggage"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
缺點： "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
優點： "Friendly crew"
缺點： "Free WiFi"
缺點： "Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position."
優點： "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
缺點： "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
優點： "Crew was amazing"
缺點： "The people sitting near me were crazy and it was an uncomfortable flight"
優點： "Everything was fine."
缺點： "All reasonabley good."
優點： "Overall flight, crew service was excellent"
缺點： "Was enough"
優點： "Crew were excellent"
缺點： "The TV was small and poor resolution and brightness. Also no USB power at my seat."
優點： "cheuk in 快！吾使等太耐！"
優點： "It was ok"
缺點： "Love Emirates airline"
優點： "For an economy seat, was very comfortable!! Love the food."
優點： "The flight was on time and the crew was nice."
缺點： "The entertainment options and food were outdated and very much unpleasant."
優點： "Crew was friendly. Comfortable."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "We went almost 4hours without water served"
優點： "Dinner portions were too small."
優點： "I liked the cooperation of the crew."
缺點： "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
優點： "Liked everything esp the luxurious interior& the comfort of the business class"
優點： "Every thing is very good"
優點： "The cabin, the variety of beverages and the time of the trip"
缺點： "Perhaps the strange breakfast and the TVs quality"
優點： "The relaxed environment and the crew are amazing"
缺點： "Some snacks between the food service"
優點： "The over all flight"
缺點： "The long delay of 13 1/2 hours."
優點： "Everything from food to seating was quite comfortable."
缺點： "Boarding was a bit more difficult since they did not call boarding zones"
優點： "Service and Wi-Fi"
缺點： "Brussel sprouts were total mush"
優點： "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
缺點： "crew service"
優點： "Service was some what better than in the business class."
缺點： "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
優點： "Everything was well organized.."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The in flight entertainment is as good as ever."
缺點： "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
優點： "The Airbus was quiet and comfortable."
缺點： "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
優點： "Overall experiance."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Magnificent plane lots of space friendly crew."
缺點： "The person behind me was kind of irritating"
優點： "The entertainment options were great! And, they have free wine with meals."
缺點： "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
缺點： "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
優點： "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
缺點： "The food is not as good as expected I actually did not eat the food, it was just not good."
缺點： "Fod no good"
缺點： "We were late, no TV screens, bad food and I can go on and on"
優點： "Turkish Airlines is a class act."
缺點： "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."
優點： "Efficient and on time."
缺點： "All fine."
優點： "Food! Service!"
優點： "The little details...slippers, nice meal, foot rests, deep carryon bins."
缺點： "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
優點： "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
優點： "The flying smooth, staff pleasant"
缺點： "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
優點： "The staff is very friendly and helpful"
缺點： "Everything was good"
優點： "The food was such a treat! Fresh and delicious. Bathrooms very clean for such a large flight"
優點： "Same as above"
缺點： "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
優點： "The best was the Seat and Leg space."
缺點： "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
缺點： "Nothing beat"
優點： "Crew and entertainment were above average."
缺點： "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
優點： "Every thing about the flight but the"
缺點： "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
優點： "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
優點： "Good and comfortable"
優點： "Great airlines"
缺點： "Nothing to mention"
缺點： "Great experience"
優點： "Everything except they always arrive late. The food served was actually good. They have cut back on the food and beverages which they serve. But unlike Delta they serve more than water."
優點： "Very nice crew and not at all crowded flight, also the flight was extremely fast."
缺點： "Very loud plane so that I couldn't watch a movie and understand the audio."
優點： "Crew was friendly and interactive. Entertainment was preety good."
缺點： "long waiting queues for checkin even if you checked in online."
優點： "The food was great!"
缺點： "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
優點： "Very nice crew"
缺點： "The security check at the Istanbul gate is haphazard and not to0 professional"
缺點： "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
缺點： "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
優點： "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
優點： "Best airlines"
優點： "One stewardess was very helpful, even though she could not speak English."
缺點： "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
缺點： "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
優點： "The food, the service and entertainment!"
缺點： "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
優點： "Nice food for 80 minites flight"
缺點： "Crew should be a bit more friendly"
優點： "Organized boarding relatively on time take-off. Clean lavatories."
缺點： "The seating arrangements were awrful. The flight was not full passengers flying solo, like myself, could have benefitted from better seating arrangements. for example some passengers had an entire row of seats to themselves while people like me were stuck next to a window seat with a talkative passenger for 11 hours"
缺點： "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
優點： "Lots of leg room"
缺點： "there was no entertainment no pillows no blanket inside of the plane was kind of cold and the flight attendants were quite indifferent to your needs I couldnt lower the number of stars but I give it 1 star all around!!"
優點： "quick and easy boarding - nice staff."
缺點： "Delayed a couple hours."
優點： "Very little"
缺點： "There was a weather delay and Turkish airlines is very strict and unforgiving even when there are effected, They cancelled the entire ticket due to weather related delays. If you use Turkish Airlines you are entirely on your own. They mad us buy an entire new ticket."
優點： "Crew was lovely."
缺點： "Heat on flight was too high the second half."
優點： "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
缺點： "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."
優點： "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"
優點： "Same as above"
缺點： "Same as above"
優點： "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
缺點： "Seats were small, old and uncomfortable."
優點： "Comfortable. Excellent service"
"Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience."
"Me and my son are first time travelers! And we had a AWESOME flight!"
缺點： "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
缺點： "Not losing my bag on a direct flight"
優點： "Trip was ok"
缺點： "The flight was delayed 1 hour"
優點： "The screens, quality, travel, attendants"
優點： "Great crew! Very friendly!"
優點： "It was great, friendly staff"
優點： "Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks."
缺點： "Flight was almost an hour late to board and depart."
缺點： "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"
優點： "Flight experience was good"
缺點： "Delayed bording 1.5 hours due to staffing issues"
優點： "The crew was nice."
缺點： "Having cocktails available on-board"
缺點： "Boarding announcements were hardly audible. We chose comfort seats for extra payment but that still did not turn out to be comfort class. Seat classes are confusing. No temperature was taken before boarding."
缺點： "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
缺點： "Everything was great and went smoothly."
缺點： "Love delta. Everything was excellent"
優點： "Crew was very nice and accommodating"
缺點： "Food service"
優點： "Great crew"
優點： "Clear announcements, nicely stated mask rem8nders, center seats open"
優點： "Very clean, kind w mask instructions, like boarding back to front"
優點： "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
缺點： "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
優點： "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
優點： "Crew was wonderful"
缺點： "This COVID to be over"
缺點： "Comfier seats"
優點： "Sanitized, open middle seats, comfortable"
缺點： "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."
優點： "Seat size"
缺點： "Everything was just fine"
缺點： "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
優點： "Covid safety protocols and people following was excellent."
缺點： "Serve alcohol :)"
優點： "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
缺點： "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
優點： "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."
優點： "Great crew and friendly"
優點： "Everything was amazing"
缺點： "Nothing really."
缺點： "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
優點： "Crew great....moved passengers around near us for Covid related separation."
缺點： "Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs"
優點： "Crew was very attentive. I appreciated the extra spacing between passengers."
缺點： "I would have liked to see alcohol served."
優點： "Crew was night seat sucked plane was cramped"
優點： "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
缺點： "Good for now"
缺點： "There should not be a pay wall around the internet in today's day and age"
優點： "The plane was very new everything was good"
缺點： "Nothing considering the situation"
缺點： "The food service on the 3 hour leg but we knew that ahead of time so..."
缺點： "Best option across the pond, amazing upgrade prices"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "The entertainment was good."
缺點： "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
優點： "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
缺點： "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
缺點： "Dutch sub titels on fims would be good"
優點： "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
缺點： "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."