過去3天找到最便宜的單程機票是多間航空公司（NT$3,470） 和 Philippines AirAsia（NT$3,527），最低的來回機票則是多間航空公司（NT$15,700） 和 菲律賓航空（NT$32,366）。
優點： "The crew did above and beyond what was expected. They were nice, friendly, and professional."
缺點： "The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding."
缺點： "The food (fish and rice) was tasteless."
優點： "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
缺點： "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
優點： "Very good"
缺點： "Not much except the air con which was so freezing ( pls raise the thermostat a little bit"
優點： "Yes very much"
缺點： "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
優點： "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
優點： "Ground staff and flight attendants service"
缺點： "Install seatback IFE or at least provide WiFi to access streaming content/movies/music/e-zines"
優點： "It was a very good flight and on time. The food was very authentic and tasty!"
缺點： "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
優點： "Time management"
缺點： "More information about the terminals"
缺點： "If the food is better and no flight delay"
優點： "Good flight on time. Nice staff"
缺點： "Continue the good service"
缺點： "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
缺點： "The extra bag fee is insanely high, $175."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
優點： "comfortable, clean washroom, superb food"
缺點： "Too many process checking. Right before boarding we were all asked to stand and go outside for another checking. Blue ladies should be on the table right before passengers come for another check. there is a store but coffee and bottled water are not allowed to bring on the chair..why?"
優點： "Good food."
缺點： "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
缺點： "The business seat was very uncomfortable"
優點： "another Airline"
優點： "Crew male"
缺點： "Should be ontime"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
缺點： "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
優點： "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
缺點： "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "American carriers should take note and work to improve passenger comfort and experience."
缺點： "A better entertainment system would be nice."
優點： "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
缺點： "Better entertainment options would be nice, but I needed a nap anyway."
優點： "Help because the delay caused us to miss our next flight"
缺點： "Delay, crew didn’t prioritize us getting off the plane when they knew our situation of missing our flight. We didnt get food choice because they ran out when they got to us."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
缺點： "The food on both flights was pretty disgusting. And I was never given the option to order a diabetic meal."
優點： "The service was excellent - warm, friendly and helpful"
缺點： "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
優點： "comfortable seats"
缺點： "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
優點： "Everything was good."
缺點： "Some times allow more Kg of Baggage."
優點： "Flight crew did a great job."
缺點： "Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "The service is good. Typical Philippine airlines, friendly service."
缺點： "I don't like the iPad entertainment. I prefer seat mounted screens. The chairs are too cramped as well. Boarding was a bit slow and the waiting area was so cramped."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "No delays"
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "All ok"
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
缺點： "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
優點： "Can't complain"
缺點： "Cheaper? :) !"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "I hope never to fly Scoot again."
缺點： "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "You can choose your seat but when you pay you can choose a seat and I don’t like this"
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "Everything worked"
優點： "It was a good flight"
缺點： "The long delay......"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Ok time"
缺點： "No free drink"
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
優點： "On time."
缺點： "Journey / organisation"
缺點： "The flight was delayed for over 30 mins."
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "Singapore to Hanoi flight."
缺點： "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
缺點： "It was moving a lot!!! :\"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
缺點： "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
缺點： "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
缺點： "Nothing really"
優點： "Seats were comfortable. Boarding process was easy."
缺點： "Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all."
缺點： "The seats are kind of worn out. One must really listen carefully when they talk in English"
優點： "Good for a budget airline"
優點： "Nice and pleasant service during the flight."
缺點： "Nothing much to ask for."
優點： "Nothing. They charge me my carry on for half the price I bought the ticket."
缺點： "All good...your excellent button would not work...so good. Price for food a bit high. Free water would be good..."
缺點： "Was not able to board as the flight was overbooked"
優點： "The ground crew at KIX was prompt and efficient, and asked which seat I prefer (aisle or window) since I agreed to take the emergency row. I was expecting that she would just assign me random seat but at least she asked for my preference."
缺點： "I bought a croissant and muffin in-flight. Crew (except for the Service Manager) appeared serious and was not smiling. I was asked for my credit card twice since "they" accidentally voided the initial one."
優點： "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
缺點： "The night before the flight, I tried to add more to my baggage allowance and the website would not take my credit card (I was within the correct time frame to add the extra baggage). When I explained this to them, they did nothing. The additional cost of 9 kg of baggage doubled the price of my flight. Never again. There are lots of other choices out there and I will choose something else. May karma bite them in the butt."
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
缺點： "No refund oferred for my error"
缺點： "Plane was a bit old. Seats are a bit narrow."
優點： "Low price, aisle seat"
缺點： "crowded seating"
缺點： "Flight cancelled. No refund or accommodations."
優點： "Easy boarding and relatively smooth flight"
缺點： "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
缺點： "- My attempt to upgrade my seat online resulted in my existing paid ticket being put on hold 'Pending Payment' which took nearly an hour to sort out. - Gate was change at the last minute from 5 to 2 sending everyone scrambling. - Once on the plane I was never offered water, coffee or a drink despite being seated in an upgraded seat in the front row. Passenger beside me was showered with attention though...i was essentially ignored. - Plane was nearly an hour late departing resulting in even further delays into Singapore circling waiting to get in the landing Q."
優點： "On time, polite staff."
缺點： "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
優點： "People where friendly"
缺點： "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
缺點： "Buy guaranteed seats and cost of taking luggage, which ends making not a good deal"
優點： "Timely, courteous Pilot Crew"
缺點： "No beverages ! Not even free water. That's really cheap. Service staff needs to be more polite, friendly and professional."
優點： "Check in counter staff in Phnom Penh Airport were professional and helpful."
缺點： "The aircraft flooring, seats and fitting appeared unattractive and dirty. Staff at checked in in Phnom Penh International Airport were helpful and fantastic."
優點： "I did not like anything about this flight."
缺點： "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
優點： "The flight was on time and the crew were nice."
缺點： "Nothing is complementary, including water."
優點： "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."
優點： "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
缺點： "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
優點： "staff was friendly"
缺點： "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
缺點： "Late counter opening - causing long waiting time for large number of passengers. High luggage fee"
缺點： "Called customer service during check in for luggage issues but they were not helpful"
缺點： "$50 to check a bag for a 2 hour flight. Brutal."
優點： "The crew"
缺點： "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
優點： "Nice plane, but knees in the back of seat in front."
缺點： "60sgd for a carry on bag that was supposedly too heavy for carry on and had to be checked. their limit for carry on is 7kg."
優點： "extended leg room seats were worth it!"
優點： "Experience Pilot , Punctuality , Cleanliness , discipline Air hostess , polite and competence Stewardess , good food and duty free item ."
優點： "On time, great cabin crew and clean aircraft. Smooth flight."
缺點： "Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk."
優點： "cheap for a reason. get what you pay for."
缺點： "smallest seats ever. bag fees insane"
優點： "Boarding and in flight crew were fine"
缺點： "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
優點： "Make no mistake, this is a bargain airline. They get you there but it's going to be a cramped space, no real service deal. But the price is right. Works fine for a 2-3 hour flight. You would not want to use them for 6 hours. Pay close attention to their baggage rules. Others have complained about surprise charges. I thoroughly studied it, bought extra weight ahead of time and had no problem. Seat selection was difficult on the website for some reason."
缺點： "Your flight attendants were very distant. Most of them did not smile or say hello. They tried very hard not to make eye contact. The women where very beautiful and well groomed, but their spirit was ice cold. Air Asia and Bangkok Air all have better flight attendants."
優點： "It's legit"
缺點： "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."
優點： "Clean, comfortable travel"
缺點： "No entertainment and seats were bit small for a 6 ft person"
優點： "The plane flew."
缺點： "Super limited beverage service, they ran too quickly down the aisle to actually get anything. Unorganized boarding process, seats made for people around 5'5"."
優點： "The price of the flight"
缺點： "bare basics- minimal leg room and no beverages offered"
優點： "Boarding was relatively simple, and on time."
缺點： "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
優點： "It is a discount airline, be prepared to be nickeled and dimed to death"
缺點： "Baggage allowance, it is only 15 kg with a hefty charge for overage."
缺點： "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
缺點： "More orderly boarding process by zone, on-time departure and arrival"
優點： "it was on time crew are very nice."
缺點： "there no entertainment system, everything is charged even water bottle. some airlines give small water bottle."
優點： "Seats and timeliness were good"
缺點： "Checking in process should be improved"
缺點： "Free snacks and drinks"
缺點： "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
缺點： "CUSTOMER SERVICE"
優點： "Early boarding and arrival!"
缺點： "The landing was a bit rough."
優點： "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
缺點： "Trained your staff!!"
優點： "Nothing but cheap airfare"
缺點： "No entertainment had to buy coffe food and water"
缺點： "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
優點： "Good looking flight attendants"
缺點： "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
缺點： "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
優點： "CHEAPEST FARE"
缺點： "Very long time to wait"
優點： "Fast boarding"
缺點： "Significant delays."
缺點： "Seat is uncomfortable"
優點： "Not much"
缺點： "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
缺點： "No free snacks"
優點： "I liked that the flight was on time which is a big deal in the philippines"
缺點： "No food and drinks. Which is to be expected from a budget airline"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "Cabin is well air conditioned."
缺點： "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
缺點： "not bad"
優點： "We arrived safe & sound"
缺點： "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
優點： "No hassle checking in"
缺點： "The seat was a little unc"
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
優點： "Flight delayed."
缺點： "Some food that we bought taste good"
缺點： "The boarding was always late"
缺點： "Plane is always late."
優點： "They have online check in."
缺點： "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
缺點： "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
缺點： "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
缺點： "2 hours delay"
優點： "The crew was very nice and helpful."
缺點： "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
優點： "The people are so nice!"
缺點： "The flights were often hours late."
優點： "Not Much"
缺點： "Old plane that was delayed at every possible point in the process."
優點： "everything was ok"
優點： "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
缺點： "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
優點： "The price the price the price"
缺點： "You get what you pay for."
缺點： "I tried to cancel my reservation, no refunds, no changes and no cancellations. Lost all my $400 for nothing. I would not recommend them to anyone."
優點： "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
優點： "Air Asia said, my ticket was refunded back to my account, I called my card company and talked to the air Asia crew teller at the airport's counter at the same time. My card said, my purchased went through successfully but air Asia at Manila airport didn't understand that! My parents went home straight front the airport frustrated!! So I had to purchased another plane tickets with anothe airline, and now they're enjoying Macau and Hong Kong!! I will not give you my business ever again and my whole family. :( P.s I even got a flight reminder email on 1/22/16 and their flight with you was supposedly yesterday 1/28/16. -not a happy customer-"
缺點： "Frustrating sitting on the aircraft waiting for clearance. Really? Heavy traffic in Kalibo? No weather issues."
缺點： "Rescheduling flights, then rescheduled flight is late departing. Poor staff. Very poor web design."
缺點： "I don't like the two times charging of check-in baggage. One charge for each way rather than doing a discounted roundtrip charge given the fact the my ticket was a roundtrip one."