缺點： "The seat, the food, the services, the boarding could have been better!"
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
缺點： "Overall experience is good."
優點： "The crew was on it when it came to responding to the call button."
優點： "Fast boarding sequence and take off."
缺點： "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
優點： "crew was excellent and food was great"
缺點： "boarding disorganized, business class seats were average and screens too small"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The flight was comfortable and service was good"
缺點： "In flight entertainment movies were limited"
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
缺點： "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
優點： "Flight attendants friendly and helpful."
缺點： "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
缺點： "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
優點： "Economy seating leg room is better than US domestic airlines."
優點： "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
缺點： "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
優點： "Tv movie"
優點： "The staff was great"
缺點： "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
優點： "The service is great. The food good. The seats are standard sleeper seats, so also good."
缺點： "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
優點： "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
缺點： "Request for more movie & TV options after 18 hours of flying."
優點： "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
缺點： "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
優點： "they are so nice and helpful"
優點： "bring you anything you need. so helpful."
優點： "Cleanliness and professional crew."
優點： "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
優點： "Food and accommodating flight attendants."
優點： "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
缺點： "The only problem was the long layover"
優點： "The flight crews are friendly."
缺點： "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
優點： "Polite, attentive crew"
缺點： "Lie flat seats on the 777 did not go completely flat."
優點： "The flight attendants were extremely nice to everyone on the phone."
優點： "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
缺點： "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
優點： "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
缺點： "Nothing comes to mind."
優點： "The food was delicious. Stewardesses awesome."
缺點： "Ths length of the flight, but that is normal."
優點： "Leg room, choice of food and the overall services"
缺點： "Check-in procedure is confusing, needs better improvements"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Fare was cheap w/ beuatiful service from korean airlines"
優點： "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
缺點： "I had to wake up so person behind me could eat."
優點： "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
缺點： "No plugs for laptops"
優點： "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
優點： "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "I liked the service of korean airline, thier cabin crew are polite and friendly."
缺點： "I was disappointed if their food.,,"
優點： "I liked the price of my ticket."
缺點： "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "the Crew as always on ANA flights is amazing"
缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
優點： "Crew was friendly, eager to help. Flight arrived on time."
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."
缺點： "add low carb meal option please!"
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "The crew was amazing. They were all very nice to us."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Everything was as I paid for. All the planes left on time. No issues."
缺點： "What can you expect in economy?"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "Great service by the crew! Excellent food and flight was on time,"
缺點： "Film and movie offerings and music entertainment while on board should be improved with more selections."
缺點： "Flight attendant didn't mention so well about drink service."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Staff are super kind."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
缺點： "The in seat entertainment was a bit clunky"
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Same as above"
缺點： "Same as above"
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
缺點： "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
缺點： "crew not able to understand English"
優點： "All staff were very helpful and polite!"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "Service was amazing."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
優點： "The staff were polite and highly professional. It was an enjoyable flight."
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
優點： "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
缺點： "There was really nothing to dislike. The video choices could be more imaginative."
優點： "Very quiet. Plane very clean"
優點： "The food, service and entertainment options were definitely good."
"The service was vrey poor. 3 flight attendeds late coming in 35mins late. Then we had to wait on the runway for a storm to pass us by which was about another 30 mins. Very Very Poor service."
優點： "Seat very v=comfotable"
缺點： "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
優點： "Free entertainment"
缺點： "More comfortable seating"
缺點： "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
優點： "On schedule"
缺點： "Seat power charger didn’t work"
優點： "Both flight attendants were excellent"
缺點： "Everything perfect"
缺點： "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
優點： "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
優點： "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
缺點： "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
缺點： "Delayed departure"
缺點： "Flight was late for one hour"
優點： "We left on time and arrived early. The seat in comfort class had excellent leg room."
缺點： "The food was mediocre, to say the least."
優點： "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
缺點： "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
缺點： "Late departure"
優點： "The seat was great, I wish all seats on the plane were that comfortable"
缺點： "Nothing, everyone was great"
優點： "New plane, charging stations"
優點： "Friendly fast service to Albany"
缺點： "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
優點： "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
缺點： "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
缺點： "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
優點： "The crew was very good. So was the food."
缺點： "The flight was 1 hour delayed"
優點： "Flying first class was wonderful. Great crew. Good food."
缺點： "Can’t think of anything."
優點： "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
缺點： "No enough carry on baggage space"
優點： "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
缺點： "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
優點： "After the long overseas flight this was quick. Nice that it included snacks and beverages."
缺點： "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
優點： "Boarding was quick and efficient."
缺點： "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."
優點： "In-flight entertainment, speed of flight"
缺點： "Last seat by bathroom smelled of urine"
優點： "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
缺點： "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
優點： "Quick service, good information."
缺點： "Not applicable, it was a good flight."
優點： "Getting off the plane"
缺點： "Boarding was a mess Seats had no leg room Flight attended was a jerk"
優點： "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
缺點： "Mechanical repair on nose wheel"
優點： "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
缺點： "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
優點： "Complimentary upgrade"
優點： "The crew was amazing. They were attentive and very professional"
缺點： "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
優點： "The staff"
優點： "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
缺點： "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
優點： "Flight was comfortable and the crew was professional and friendly."
缺點： "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
優點： "Amazing experience thank you Delta"
優點： "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
缺點： "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
優點： "staff was good, flight was not so good"
缺點： "Hated the storm we flew through, luggage came out of overheads....ugh"
優點： "The temp"
缺點： "It was too hot."
優點： "Friendly crew"
缺點： "Had the seat at the very back, which made engine sounds loud for most of the trip"
優點： "The meal on Air France (a code share with Delta) was excellent."
缺點： "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
優點： "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
優點： "The crew was great and nice. Very professional and clearly made safety number one."
缺點： "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
優點： "Crew was nice and friendly."
缺點： "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."