This was a short connecting flight, so food and entertainment were not available. Just light snack, which was understandable. Flight on time, and no complaints.
By far the worst flight experience I have ever had
Kind and caring flight staff. Comfortable flight
I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems.
優點： "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
缺點： "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
優點： "Entertainment Screen in the seat back in front of me"
缺點： "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
優點： "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
缺點： "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
缺點： "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
缺點： "It’s perfect"
優點： "Very nice crew today! On time to depart and arrive."
缺點： "Another American Airlines delay"
缺點： "WiFi entertainment not working"
缺點： "Unable to play entertainment on my compatible device."
優點： "The crew was great!"
缺點： "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
優點： "The Crew was great. Very courteous and respectful."
缺點： "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
優點： "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
缺點： "The special meal I requested was not available"
缺點： "Least comfortable flight I've ever been on. It is hard to mess up the boarding process so that was okay, but the seats were cramped and awful. there was no crew around to offer water or anything. No snacks or anything to do for a 5 hour flight. long lines for the bathroom. Luckily I brought a tablet, but having no room whatsoever to move and never even seeing a flight attendant that i could ask for water made for a miserable flight."
優點： "Pilot did well on rainy flight"
缺點： "Only pretzels for snack"
優點： "We boarded quickly"
缺點： "The plane was freezing!!!"
優點： "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
缺點： "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
缺點： "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
缺點： "Couldn't take it due to delay, delay, cancel at RDU"
優點： "Overall smooth. No delays. No major roadblocks."
缺點： "There was some type of leak above my seat that would periodically drip on me."
優點： "We didn’t crash, so that’s a plus."
缺點： "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
優點： "Very smooth flight. Competent crew."
缺點： "It was all good."
缺點： "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
缺點： "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
缺點： "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."
缺點： "Wait for Baggage and 20+ mins getting to gate after we landed"
優點： "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
缺點： "Not a thing!"
優點： "The plane had a wider aisle - much appreciatedz"
優點： "Flight was direct and on time."
缺點： "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
優點： "I enjoyed the Gps chart showing the flight data from takeoff to landing."
優點： "Quick flight, no pressure issues in flight."
缺點： "There were two delays."
優點： "On time departure and arrival"
缺點： "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."
缺點： "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
優點： "Flight staff was friendly"
缺點： "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
優點： "The sweet flight attendant on our flight was the only good thing about our experience."
缺點： "Flight of stairs to the shuttle and no working elevator"
優點： "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
缺點： "The layout of the Vegas airport is not one of my favorites"
優點： "Very smooth flight with excellent crew!"
缺點： "There were no individual monitors at the seats."
優點： "Friendly staff, clean plane, and comfortable seats"
優點： "Crew helpful & friendly"
缺點： "Felt squished"
優點： "Checking in was a breeze. Flight crew was pleasant."
缺點： "Extra baggage fees. Older plane missing some of the common amenities like wifi and individual tvs. The cabin Tv was small."
優點： "Having free entertainment again is very nice!!"
缺點： "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
優點： "Frequent flight updates"
缺點： "Could not hear gate instructions when standing in hallway."