優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "The friendliness of the crew"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "All good"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Everything is alright"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "Nothing special"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
缺點： "You are almost always late!"
缺點： "They have mabaged to lost my luggage"
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Booked extra room seat which gave me good room for seating"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： "Very friendly crew"
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "Very friendly and helpful personnel."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Short-hop flight, fit for purpose."
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "good service"
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "On time."
缺點： "No negative"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "On Time. Delayed advice 3 times."
優點： "Seat 5A was great"
優點： "This was a quick flight - 39 mins I also got an upgrade too"
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
缺點： "Seats and screens, usb charging points"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "No food on the International flight from Kingston to Miami."
缺點： "Waiting for 30 minutes a Dublin to dock."
缺點： "Super tiny seats"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew, comfortable flight."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
缺點： "The food"
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
缺點： "Food and drinks could be better"
優點： "Went on time and looked after very well"
缺點： "Going over leg room, a bit tight"
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
優點： "Price, new plane, interactive system"
優點： "Nothing in particular"
缺點： "Flight attendants"
優點： "It was on time. Crew were very good."
缺點： "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
缺點： "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
優點： "Seats were very roomy, both in with and legroom. The whole flight experience was good."
缺點： "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
優點： "The entertainment was updated and refreshing."
缺點： "Snacks was only pretzel"
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
優點： "Eventually we made it"
缺點： "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
優點： "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
缺點： "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
優點： "New plane with leather like seats and good entertainment system."
缺點： "They lost 1 of 4 bags."
缺點： "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
優點： "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
缺點： "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
優點： "Entertainment system has a good selection"
缺點： "No earphones to listen to the soundtrack on the entertainment system"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
缺點： "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
優點： "We arrives early."
缺點： "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
缺點： "Sits not suitable for long distance travel"
優點： "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
優點： "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
缺點： "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Not much"
缺點： "Dirty seat, broken screen & headphone socket."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
優點： "Good trip and on time"
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Very comfortable flight"
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Very nice people working and good service."
優點： "Entertainment and the crew"
優點： "Relatively comfortable seat, decent entertainment and nice crew."
缺點： "50 minutes on the tarmac in Newark waiting for the gate."
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
優點： "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
缺點： "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
優點： "Clean aircraft good entertainment, cockpit crew polite"
缺點： "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Economy seats had ok legroom."
缺點： "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
優點： "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
優點： "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
優點： "The crew The entertainment options The power options The drinks"
缺點： "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
優點： "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
優點： "The flight was on time."
缺點： "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
缺點： "It looks like that there is no respect for Time ."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Nothing again!!!"
缺點： "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."
缺點： "Leg I was only offered economy. Not plus"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew. Aircraft selection."
優點： "Personal, friendly service from the staff. Smooth flight and perfect arrival."