優點： "Everything was great!"
缺點： "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
優點： "Everything was great!"
缺點： "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
優點： "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
缺點： "The food is usually good on korean air but wasn’t great this time"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
優點： "Short flight"
缺點： "Dont have lots of option on movie"
缺點： "Old aircraft, tiny seats"
優點： "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
缺點： "Flight delayed by an hour"
優點： "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
缺點： "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
優點： "Staff was very warm and accommodating. Flight was smooth"
缺點： "Delayed flight"
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
優點： "Big screen. Full soda cans. Not too cold. Space for legs"
優點： "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
優點： "They have a enough space even economy’s seat."
優點： "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
優點： "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
缺點： "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
優點： "great staff... treat you like a king"
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
優點： "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
優點： "More legroom Excellent service Good good"
缺點： "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
優點： "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
缺點： "I don't like their policy of closing all the blinds when it is daylight outside."
優點： "Everything was as good as it gets specially the crew"
缺點： "Very long flight....."
優點： "Safe flight"
缺點： "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點： "food selection & crew courtesy"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Polite and courteous crew. Good movies on the flight back."
缺點： "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Staff very helpful in every way."
優點： "Nice friendly staff"
優點： "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
缺點： "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
缺點： "Next time"
優點： "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
缺點： "The seats are small."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Delta crew was awesome"
缺點： "Running to flight"
優點： "Service counter check in was very helpful"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Food Comfort in seatting"
優點： "It was all good. Really no complaints."
優點： "Crew was great"
缺點： "Food sucked, small seats"
缺點： "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
缺點： "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
優點： "Clean airplane"
缺點： "They could serve at least water"
優點： "They moved me to a more comfortable seat"
缺點： "The smell in the bathroom was terrible"
缺點： "Food availability."
優點： "Lovely crew!"
缺點： "The landing was rough!"
缺點： "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
缺點： "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
缺點： "Left very late with very poor communications that kept changing as well as the gate info!"
優點： "Lots of legroom with good complimentary foods and drinks."
缺點： "Overhead speakers in he plane weren’t very loud."
優點： "Smooth boarding, polite & effective crew, functional aircraft, nice weather"
優點： "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."
缺點： "No electrical outlets at seat."
缺點： "American is the worst. Antiquated bins and electronics. Tired planes."
優點： "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
優點： "The flight attendant for the back of the plane was lovely."
缺點： "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."
缺點： "Being delayed"
缺點： "Everything sucks"
優點： "Friendly flight crew and boarding agents."
缺點： "Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past."
優點： "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
優點： "The staff tried all they could to move things along"
缺點： "The congestion at the gate, and the staff’s frustration dealing with the people who weren’t listening caused some of the problems. This plane took about twice as long as it should have to get everyone into their seats. I don’t know why. Maybe it was a lot of people who’ve never flown before. The rollaboard bags always are a problem. There was plenty of room in the overheads."
優點： "WiFi was on the flight. Free with TMobile."
缺點： "Easy and fast flight"
缺點： "Still waiting to get to the terminal."
優點： "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
缺點： "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
優點： "ABSOLUTELY NOTHING TO LIKE ABOUT THIS FLIGHT."
缺點： "Flight was delayed, the baggage was not transferred on the connecting flight."
優點： "Overall, my experience aboard America Airlines was great!"
缺點： "There was nothing not to like!"
優點： "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
缺點： "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
優點： "Viaje de regreso a Panamá estuvo mucho más confortable"
缺點： "El avión de ida a Miami, muy básico."
優點： "Roomy seat"
缺點： "Lousy food"
優點： "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
缺點： "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
缺點： "air conditioning did not work well. heat was coming into the plane from the windows."
優點： "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
缺點： "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
優點： "We were delayed an missed our connection in London. American Airlines employees met us when we deplaned and gave us our new tickets to our next connection to FRA. This has never happened. This was excellent"
缺點： "The delay bur I guess it could not be helped. The flight was safe and we got to London with less than 3 hours delay"
優點： "Nice crew, nice beverage service"
缺點： "This plane was uncomfortable and there were no outlets or entertainment - Very disappointing for a plane going that distance. At boarding, group of people are so dense it's impossible to get to line when boarding group called. They block the entrance for other customers. There has to be a more civilized way to board a plane."
優點： "Other members of the crew were very helpful."
缺點： "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"
優點： "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
缺點： "Pretty much everything"
優點： "Used system wide upgrade to 1st class. Excellent service"
缺點： "bumpy ride"
缺點： "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
優點： "Food and crew were excellent. In flight entertainment vast."
缺點： "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
優點： "I sat next to a friend I haven't seen in almost a year"
優點： "Crew great but entertainment needs an upgrade."
缺點： "Didn't have the wheelchairs for my elderly family members and then gave us attitude when we asked for them."
優點： "Everything was excellent about the flight. I had no issues"
缺點： "Internal America Airlines connection was delayed so my luggage never made it on to my international flight and then it took 2days for them to get it sent over!"
優點： "delayed at both sides with very little announcements keeping us updated"
缺點： "Never took the flight we sat on the runway in Boston 1:30 mins we missed are connecting flight to key west. I had to drive 12:00am to 4am Tom ale it to work"