Airplane always broken, delay couple times. Impact my travel plans. Worse experience ever in my life. Will never flight Delta again.
All the things are good people are very nice thanks ☺️
缺點： "More water, more comfortable seats"
優點： "I like ailes center seat it's easy to get in or out."
缺點： "Should have the option for reserved the seat not only priority travelers ."
優點： "Food was good."
缺點： "Not enough soft drinks and ice has to be asked for."
優點： "Crew was friendly food was great, flight was safe."
缺點： "More room"
優點： "Clean, kind cabin crew & nice meals"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
缺點： "Flight wasn’t as long but if you add up the lay over time, it end up being long."
優點： "A comfortable flight, with fine service."
缺點： "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
缺點： "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
優點： "The employees were soooo nice and friendly"
缺點： "Wheelchair service"
優點： "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
缺點： "I have no complaints."
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
缺點： "Seat room was too small, couldn't comfortably fit in seat"
優點： "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
優點： "the movie selection"
缺點： "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
缺點： "Entertainment options are out of date which is painful for long flights"
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
優點： "All. The best airline."
優點： "Polite, attentive crew"
缺點： "Lie flat seats on the 777 did not go completely flat."
優點： "Business class lie flat bed"
缺點： "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
缺點： "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "Food was pretty good too. Great service for the price!!!"
優點： "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
優點： "The crew are friendly, the flight was comfortable"
優點： "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
缺點： "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
優點： "I liked that i had two seats to myself"
缺點： "No VR goggles"
缺點： "Terrible service. Old plane."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Same as acove."
缺點： "Same as above."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Crew was great"
缺點： "Food sucked, small seats"
優點： "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
缺點： "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
優點： "My flight was round trip from JFK to Incheon in Seoul South Korea. It was about 13 hours and I couldn't be happier with my experience. The crew was fantastic and the entertainment offered was sufficient. The food was very good for airplane food and the plane was easy to walk around."
缺點： "My only complaint was that the seats weren't very padded. My rear did go numb once in a while and I felt like I adjusted a lot, but I assume that that would have been the case no matter what the seat was like."
優點： "Delays on both legs, but major snow storms at both departure points. Lucky to have gotten out."
優點： "They're live up to their on time promise."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.
缺點： "Flight crew is great!"
缺點： "They should always have WiFi!"
缺點： "The flight was very full, but overall; good service and on-time performance!!"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness."
優點： "Crew was amazing and helpful"
優點： "Crew is great and professional"
優點： "The seat was comfortable"
缺點： "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"
缺點： "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
缺點： "Meal the beef steak taste like beef jerky"
優點： "Leg room. Food was pretty good all things considered"
優點： "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
缺點： "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Typical airline"
缺點： "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
缺點： "It was freezing cold in the airplane."
優點： "The food is so good."
缺點： "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
缺點： "I didnt get the right seat that i chose when I purchased the ticket"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Flight attendants doing their best"
缺點： "1.Your food quality is declining. I have some second thoughts now referring the airlines to friends.2. Very narrow seats. Not a lot of leg space."
優點： "Flight attendants doing their best."
缺點： "Your food quality is declining. I have some second thoughts now referring the airlines to friends."
缺點： "Delayed flight. Baggage claim was also dragging"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The food was good and the service was super friendly and helpful. We really appreciate kind flight attendants. We also loved how comfortable the Incheon airport was during our stopover."
缺點： "There really isn't a lot of selection in the TV series section. It looks like a man chose 3 series that he liked."
缺點： "Tgey don't put much effort on the special meal I order."
優點： "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
缺點： "Not being able to speak Korean. Good thing they understand English."
優點： "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
優點： "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
優點： "I was the only one in my row."
缺點： "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
優點： "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
缺點： "Not applicable"
優點： "Everything except my have severe gi distress"
缺點： "That i got sick from somthing vegetarian served on 2 asiana flights. Im still sick 2.5 days later after arrival"
缺點： "No good Korean movies to watch."
優點： "The crew was very friendly and helpful. I checked in two bags and did not get charged."
缺點： "The seats are uncomfortable and it was very hot inside the airplane. I woke up a few times because it was very hot and had to drink water to cool down. Also, the day before my flight I had a medical emergency and had to be sent to the hospital. I missed my flight and Asiana does not cover medical emergencies...other airlines do! Way to go! Had to pay extra to get another flight."
優點： "Halal food like fish or fried rice with egg would be a better options"
缺點： "Rice porridge"
優點： "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
缺點： "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
優點： "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
缺點： "Nothing. Had a great experience."
優點： "Flight attendants were awesome. Much better than US."
優點： "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
缺點： "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
優點： "Excellent customer service."
優點： "The food is delicious!"
優點： "Being 6'3" have trouble with leg room but happily surprised I had more leg room than alot of US Air lines."
優點： "Again a very friendly and attentive cabin crew and I enjoyed the Korean food options. Legroom was good for a coach seat. The boarding process was fine and the Incheon airport had an interesting cultural center as well as good food options during a fairly long layover."
缺點： "I had some problem operating the controls for the movie options and could only get to the first four Hollywood movie options. I probably should have asked for some help."
優點： "nice seating on this plane. Roomy and comfortable."
缺點： "Korean passengers smell bad"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Everything was on time and the food and service was good."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Good movie selection, good meals and great crew"
缺點： "Next time I will book early to get the business class"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "Food. The blankets and pillows were dirty and smelly. Seats are old."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Crew very friendly and helpful"
缺點： "Delayed because of a sick passenger"
優點： "The crew was hard working, food was ok"
缺點： "Line up for boarding as well as storaging of our carry-on could have been managed better"
優點： "the flight itself was fine. the crew is professional"
缺點： "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Flight was great."
缺點： "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Food is fine."
缺點： "washrooms are small and dirty."
優點： "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
缺點： "Bulk head seats. People walked over me all night including staff"
優點： "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
缺點： "The economy seats could recline a little more and be slightly wider for more comfort."
優點： "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
缺點： "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
優點： "On time Good service Nice crew"
優點： "Flight was delayed Made connection just in time"
優點： "On time Nice crew Good service"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
缺點： "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
WestJet Needs to improve.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
Internet access was much better than non-existent American Airlines. Need higher speed, to watch entertainment on our phone would have been great!
Another good flight newer plane therefore better seats. The landing was excellent!
優點： "That i was able to watch movies and headphones and ratEr and snacks was provided"
缺點： "Nothing really!"
優點： "new plane good flight"
缺點： "seat space"
優點： "All of it"
缺點： "Nothing Best flight"
優點： "Crew was excellent, seats are never excellent"
缺點： "Superb service on board and at kiosk!"
缺點： "Too many flight delays and gate changes"
優點： "The flight landed early. Check-in staff were great."
缺點： "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
優點： "Connecting flight attendant was extremely helpful"
缺點： "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
優點： "There was an available seat next to me"
缺點： "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
優點： "The crew was amazing. Kat and the other stewards were very friendly."
缺點： "Maybe the option for free upgrade to first class if flight is not full??"
缺點： "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
優點： "individual TVs"
缺點： "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
缺點： "Flight was delayed."
優點： "Good snacks"
優點： "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
缺點： "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
優點： "There were actual meals served on the flight. They were pretty good. Free movies available."
缺點： "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
優點： "Extra leg room was great"
缺點： "Entertainment system was flickering"
優點： "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
缺點： "No complaints"
優點： "Crew were helpful and pleasant"
缺點： "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
缺點： "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
缺點： "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
優點： "On time, great service, a lot of legroom."
優點： "Left on time all went well in Atlanta"
缺點： "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
缺點： "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
優點： "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
缺點： "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
缺點： "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
優點： "Delta and Westjet staff are of great help to me."
缺點： "Not applicable"
優點： "The service was good"
缺點： "The flight was very rough on landing"
優點： "The staff is very friendly. Most pleasant airline I've flown with."
優點： "On time as scheduled."
優點： "Left early and arrived early."
缺點： "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
優點： "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
缺點： "Barking dogs. 4 around us! Middle seat."
優點： "Refurbished plane. Lighting was good"
缺點： "No TV screen"
優點： "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
缺點： "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
缺點： "No space in the seats"
優點： "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
缺點： "3 hours there before the departure."
缺點： "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
缺點： "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
I liked the staff. They were helpful despite all the delays. Pearson Airport needs to find a way to be better organized. Not sure how the current problems get solved, but very few flights are leaving on time. It seems like Air Canada is doing it’s best but it’s struggling to keep up with plane maintenance, baggage, and having enough staff for each flight.
Lots of delays and broken parts. TVs didn’t work, charging ports didn’t work. Overhead luggage bins also had trouble closing properly. Overall was not happy with my experience
Took off 3 hours late for 50 minute flight.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
缺點： "My wifi was not working for the entire trip!"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "Friendly crew in business class."
優點： "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
缺點： "Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
缺點： "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
缺點： "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
缺點： "Had to spend the night in Toronto for flight delay"
優點： "Overall service & friendliness"
缺點： "The food on the flight to/from Delhi was too spicy to my taste. I'm generally allergic to certain spices and ended up eating next to nothing during the flight."
優點： "The snack selection is excellent"
缺點： "No complaints"
缺點： "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
優點： "Food was fair, and the pilot was great, all the rest was very bad"
缺點： "-The seat was super uncomfortable (I paid for a bulkhead seat, I had a regular seat. I'm tall, I didn't fit in the seat) -The flight attendant was rude, not nice, she crashed with the cart like 3 times, and she did not even apologize for hitting me. -We had a 4 hours delay at Montreal because of the weather, the one of AA wasn't delayed. -The entertainment was movies from 10+ years. -You have to pay for everything, so when you buy a ticket for ex. 250$, you have to pay for the seat, even if is not a bulkhead seat, or the first suitcase."
缺點： "Disappointed in the lack of room for one small carry-on. By the time I boarded following the proper protocol, all overhead space was taken. I hate that Air Canada charges extra for emergency exit, as I am tall so I do not fit in normal economy seats if the person in front of me reclines. Overall, would NOT recommend Air Canada because of all of my leg room issues."
優點： "Flight was on time and crew was friendly"
缺點： "Old airplanes, not very clean"
優點： "The plain was new"
缺點： "I asked for a blanket and they told me that they are out of blankets"
缺點： "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
優點： "Crew was very nice"
缺點： "Canada Airlines lost my luggage and I still don't have it."
缺點： "Too small for long flight. No big screens nor personal screens. You can get entertainment thru your own laptop, tablet, or smartphone, but selections are not very much. Very unsatisfied!"
優點： "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
優點： "friendly prompt service, comfortable seats - free tv and movies"
缺點： "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
缺點： "7 hour delay combined with the most rude airline staff I have ever met."
優點： "That the plane didn't crash."
缺點： "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
優點： "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
缺點： "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"
優點： "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
優點： "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
缺點： "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
優點： "I like the service s over all"