優點： "Easy boarding. The pilot landed smoothly and on time."
缺點： "Clean the planes better"
缺點： "More leg room and more shoulder room."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Smooth flight overall, no major issues"
缺點： "Older plane, limited entertainment options"
缺點： "They skipped me for drinks"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Ease of boarding"
缺點： "Dirty cabin, chairs, and trays. The stewards clearly find it want to be there and it showed in their lack of professionalism, appearance, and service delivered. First class is more like budget class but you board first. Dishes were dirty and and blankets full of hair."
優點： "Left on time and arrived early. Crew was great."
缺點： "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
缺點： "My flight was delayed 4 times and no one knew why."
優點： "2 sear rows so no middle seat"
缺點： "Late departure"
優點： "very comfortable seats, and plane landed early"
缺點： "no free entertainment for personal devices. screen was broken and controller did not work."
缺點： "Got in 30 minutes early and then had to wait the full 30 minutes to get to a gate at midnight when there were empty gates everywhere, completely inane. They could of deplaned us at Southwest next door and then moved the plane for the next day. Really stupid. Think of all the fuel wasted sitting on the tarmac at an empty airport to boot."
優點： "I liked the flight when I thought it was going to happen."
缺點： "That the plane never took off I will never use united again"
優點： "Absolutely nothing!!"
缺點： "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
優點： "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
缺點： "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
優點： "Service was excellent and it was on time"
優點： "Attendants were great"
缺點： "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
缺點： "The pilot didn't show up. A replacement came 1 hour later. Horrible service. It seems that United is never on schedule. They also over booked the flight again........."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
缺點： "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "When we finally landed after hours of delays"
缺點： "Absolutely everything about my United experience. The delays weren't communicated well, we sat on the runway for about an hour and the AC didn't come on for about 20 minutes. I'll never fly United again. My flight from CLT was supposed to take off at 3:30pm and we didn't take off until 10:30pm. Never again."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food."
缺點： "The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
優點： "Not very many people on plane so we were able to space out more."
優點： "The crew members were outstanding. Everything went smoothinly"
優點： "Everything was on time and we even arrived in Charlotte early."
優點： "Roomy space. Nice staff"
缺點： "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I was fine"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "boarding zones were off"
缺點： "It delayed an hour for no reason. It was very late flight and then it delayed one hour which was very inconvenient."
優點： "On time"
優點： "The crew was nice and the flight was on time."
缺點： "I couldn't get the wifi to connect to united.com. I was disappointed after paying $40 for the upgrade to economy comfort that the seats were hard as a rock and the upgrade didn't provide you anything additional - free drinks and snacks - like it does on Delta. The extra inches of leg room is not worth $40."
優點： "The flight was pretty smooth and we made up some lost time from the delays."
缺點： "This is touted as one of the newest in United's fleet. I've flown on this plane twice in the last month and the seats are the worst. They are hard plastic (feel flimsy), and have very little padding. The recline is almost nonexistent. Both times I've come off the plane with my backside feeling numb."
優點： "Boarding went well, Flight was smooth,"
缺點： "Not only the Gate, but the terminal was changed with out advance notice. I got to Terminal C- listed on my boarding pass, only to check the screen to find they switched to Terminal A, which meant exiting the terminal C and taking a bus to Terminal A. Only as I was boarding the plane did I receive a late text telling me there was a Terminal change. The flight attendants passed me by with the drink cart and never came back to service me"
優點： "Aircraft remained grounded for 1h due to a door switch with malfunction."
缺點： "There were a lot of children on the flight."
優點： "Crew pleasant."
缺點： "Tight space and no food to speak of."