Food and service were excellent. Some of the crew were wonderful.
Short flights there is no food and no drinks, such as coffee juice, only water.
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Facilities for short connections.
New 737 and seats too confining
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Klm's consistantly high standards in everything they do."
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
缺點： "Turn the lights on early making it hard to sleep"
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Employees were very friendly"
缺點： "The seats were very small"
缺點： "Our lougage did not arrive"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "Easy to board and easy flight."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "Everything excellent. Comfortable seats in business."
優點： "Professional crew. Good boarding."
缺點： "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
優點： "Wifi on Board"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "KLM food and service are great"
優點： "Flight was quick, professional, friendly."
The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
優點： "The crew was very professional and friendly"
缺點： "Well for the most part it was my first experience so it was good, thank you."
優點： "Crew was excellent. Thank you Sohiwe"
缺點： "Air Canada needs to step up their game and get better in seat technology."
缺點： "Over 11/2 hour late with no explanation."
缺點： "Entertainment system kept kicking out & had to start over. Gave up"
優點： "Boarding easy & fast"
缺點： "Plane lat, extremely hot, & only 1 explanation with no updates"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "Only thing good was the brevity of the flight."
缺點： "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
優點： "The service"
缺點： "Nothing so far, thanks."
缺點： "Very long delay not fair to passengers"
優點： "We got home early by about a half hour and the flight was smooth and quick."
缺點： "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "Food was great"
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點： "Got there with minimal delays"
缺點： "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
缺點： "Aircraft was switched for maintenance. Incredibly late arrival"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
缺點： "That there was no meal included. Only ordering extra through the cafe catalog"
缺點： "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
優點： "Overall service & friendliness"
缺點： "Poor snack options"
優點： "A few turbulents just before landing but great flight crew."
缺點： "Constant gate changes. Getting a seat number assigned was tedious"
優點： "I arrived safely with my children"
缺點： "No snacks"
優點： "There was a hour delay but once on board the crew and flight was excellent."
優點： "Decent movie selection on one of my flights"
缺點： "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
缺點： "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
缺點： "Too hot and cramped"
缺點： "Plane way too cold, seat would not recline"
優點： "Onboard service staff were very good."
缺點： "Flight was one and a half hours late leaving."
優點： "Crew was friendly and courteous."
缺點： "Flight delayed as usual (for Air Canada)"
優點： "Leg room on a wide bodied airplane and movie equipment working well. Stewards were by more than once offering food or refreshment."
優點： "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
缺點： "No food or snack. Only drinks or food for purchase."
優點： "Tv screens were bigger and alot more newer than west jets."
缺點： "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
優點： "Staff was at least friendly"
缺點： "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
缺點： "No cookies or pretzels."
缺點： "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
優點： "Crew members were very helpful and friendly."
缺點： "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
The food was delicious, and the cabin crew was wonderful.
There was a lack of entertainment. I wish the flight had sudoku and crossword puzzles with the flight magazine. Bring that back!! Make flights basic again.
優點： "Crew was a little unfriendly"
缺點： "FOOD.. those meals in the plastic containers are nasty"
優點： "Great service from everyone."
缺點： "Media entertainment selection"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "No major disruptions"
缺點： "Leaving on time, since we didn’t take off until 35 minutes later than ETD"
優點： "The flight was relatively short and uneventful."
缺點： "The workers at the airport, airline door, and flight attendants were all very rude. After sitting in LAX traffic for over 2 hours, they could’ve at least attempted to be friendly and helpful. I swore I’d never fly United again, and this solidified my opinion."
缺點： "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
缺點： "They forgot to stock food and red wine. Ran out of white. A joke. Pretzels. United is not a consumer oriented airline anymore. Attitude is they are doing customer a favor just being there. Best avoided."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Good flight"
缺點： "The restroom on the plane was not clean. The WiFi wasn’t working but we were still able to watch in flight United tv with the app."
缺點： "Missed this flight due the delayed previous glight"
優點： ".... that's because it was a United Airlines code share."
缺點： "Premium economy seats were no better than ANAs standard economy seats. ANA is a much better experience all around."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Seating grouped in twos. Return trip. The stewardesses were friendly and delivered with humor."
缺點： "Nothing free. Plane seemed a little old"
缺點： "Flight had mexhanical problems. Waited in plane for 90 minutes then we came off the plane. I changed flights...still waiting for my bags."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "it was not overbooked, and had plenty of space"
缺點： "Wifi prices were a little expensive"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Other than the boarding issues, it was a pretty standard flight. Left early and got to Newark early."
缺點： "I thought the boarding process for the United Flight departing from Owen Roberts International was very very poor. I understand it is a small airport catering to different destinations in the world but the boarding process was chaotic. The lines were all blending, they started the boarding process very early, many people were still going through security."
優點： "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
缺點： "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
優點： "Everything went well."
缺點： "Just wish the planes had more leg room for the taller people."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Old plane..."
優點： "Not too much. I suppose the fact that they put me on a first class (though 45 minute) flight to get me closer to my destination wasn't a bad touch, and my bag was where they said it would be even if I had to get it myself"
缺點： "The two and a half hour delay leaving for starters. Every 30 minutes someone came on to tell us we would leave in a little while but then we didn't"
缺點： "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
缺點： "Flight attendants were indifferent at best, mean and couldn't be bothered. I travel in 3rd world countries all the time and this was exponentially worse than any travel experience I've had. UAL needs to retire their indifferent employees who are clearly punching the clock until retirement. Several, not all, the flight attendants spent their time in the back gossiping and complaining about UAL management vs bringing out water (which they never did on a nearly 9 hour flight). If you have a choice, never fly UAL international."
優點： "Friendly crew and easy boarding."
缺點： "No inflight entertainment due to the fact I didn't have the United Airways app."
優點： "Flight was fine."
缺點： "We arrived with 10 minutes to make our next flight at ORD. The flight crew could have requested that folks who did NOT have tight connections wait a few minutes so the rest of us could get off the plane efficiently. This did not happen. Folks who lived in Chicago just took their sweet time gathering their stuff while we waited."
缺點： "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
優點： "The experience overall was good. Loved having the plug outlet."
缺點： "Wish I could have had the entertainment on the app."