優點： "Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing."
缺點： "Service inside the plane by the crew members!!"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Food was okay"
缺點： "Media system had to be fixed"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
缺點： "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
優點： "The plane is quite comfortable and took off on time."
缺點： "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
缺點： "Milk and sugar in the coffee."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "I like the part that the check in personnel and flight attendants were courteous and helpful."
缺點： "That I cannot check in online and the seats are prearranged by the airline. I wont be using the agency that book my travels. CSair was hard to contact to confirm the flight."
優點： "Busines class seats (pods)."
優點： "The movie selection was good and the seats were comfortable. The attendants were friendly and efficient."
缺點： "The food was ok, but not bad for airlines food. The drink portions were very small...esp. the water. I was very thirsty throughout the flight. Other than that, it was a good flight."
優點： "Business class seats were as good as any first rate airline. Cabin crew was excellent"
缺點： "The crew has difficulty communicating in English which makes even a small request stressful."
優點： "We were a day late in arriving due to lack of assistance by China Southern to get us on our originally scheduled flight"
缺點： "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
缺點： "Please help me find my luggage!"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The plane was awesome. It was very spacious and very smooth ride."
缺點： "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
缺點： "Only allow one piece luggage."
優點： "November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: email@example.com 23 Nov, 2017"
缺點： "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
缺點： "Minimal choice of breakfast - no artificial sweetener"
缺點： "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
優點： "On time..Great!"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Good service, crew members are very helpful & the canine is clean"
缺點： "The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "At least serve food during the flight"
缺點： "Passengers go out n change plane at the middle of the runway, no tube. We got delayed both ways and the China airport is so pack and very noisy."
優點： "I had never flown China Southern and the 777 flight from JFK to CAN was very nice. Business class seats were some of the most comfortable I have been in."
缺點： "No complaints about anything."
缺點： "plane was 7 hours late. no information was given , just constant 1 hour delays"
優點： "The in flight entertaint is good."
缺點： "The economy seats on the new Boeing Dreamliner are very uncomfortable. I could feel the bar under my seat digging into my backside for the duration of the 12 hour flight. I suspect that China Southern went cheap on the seat cushions they purchased from Boeing. Additionally, on my particular flight from Guangzhou, China to Vancouver, the flight was delayed for several hours for no apparent reason. The delay caused me to miss my transfer flight to Calgary, and what was supposed to be a two hour layover turned into a nine hour layover. China Southern thought to fix the situation it would be a good idea to provide me with a $10 food voucher.... Is that really enough for sitting around the airport for an additional seven hours? I am an expat that lives in China that has experience flying with multiple airlines, and this was my first and will be my last flight with China Southern."
優點： "It was an inexpensive flight. Flight attendants were nice enough. Drink cart came by several times and one meal was served. Counter for check in opened on time and flight was on time."
缺點： "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline."
優點： "Complementary free acamodation"
缺點： "Really unconfortable"
缺點： "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "The WORSE check in service EVER./ Rude, arrogant and ignorant."
優點： "Singapore to Guangzhou was good. Crew helpful. Reassigned our seats so my spouse, who sprained her ankle, could keep her foot up."
優點： "The crew was very pleasant and the plane was very clean."
缺點： "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
缺點： "Prior to the flight I could not bring it up online using the confirmation code with the airline or yapta or kayak."
優點： "Big new plane (A380)"
缺點： "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
優點： "Additonal transit stop not mentioned on itinerary. No through check -in for luggage was disappointing Vegetarian meal not available evn though it was requested much in advance"
優點： "Flights ran on time. Price was less than other airlines"
優點： "I fly 10 time to india in past 12 year. But never Sean poor service like china southern,staff was not to good refused to give water. No all"
缺點： "People on wheel chair all upset in China because they refused to take to take them on wheelchair after I involved then finally they agree to took person on wheel chair and still only take half way"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Flight was delayed, but well handled."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "Just be ready for a long day but I liked the airline. It was my first time flying China Eastern."
缺點： "Terrible customer service. This is not a good airline."
缺點： "Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying"
缺點： "Very limited English speaking programs/movies"
優點： "the price"
缺點： "boarding process"
優點： "Comfortable seats"
缺點： "The food choice was between pork rice and pork . I would have preferred chicken or other meat. There was no entertainment on that flight"
優點： "Full plane yet service went well."
缺點： "Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown."
優點： "I like the tiket price, i am planing I will take a vacation next year and buy tiket from kayak."
缺點： "Transit hours to long."
優點： "Everything was perfect! No complaints."
缺點： "No complaints!"
優點： "On time departure and early arrival"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Overall ok plane, comfort, service."
缺點： "Food and plane comfort was below average for a four hour flight."
優點： "Clean aircraft and great value for the price"
缺點： "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
缺點： "My stuff was stolen from the outer compartment."
缺點： "Food, lack of water,."
缺點： "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Nice crew and care of passengers."
缺點： "I fly internationally often, and this was my first experienceb with China Eastern Airlines. Unlike other airlines, I was surprised the flight was limited on quantities of red wine, which I admit I have two or three glasses to help me sleep on the flight. This flight I was allowed only one with the first meal service, and was told there was no more available. Otherwise the meals, service and responsiveness by the crew to passenger needs was top rating. Thank you for your services. Keith Schultz"
優點： "Safe flight"
缺點： "There was no beverage for me while others got it. Ran out of beer and wine. Not acceptable"
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Everything else except the rough ride"
缺點： "The turbulence. I was very uncomfortable and scared. The plane ride was just too rocky and it just lasted too long. Thought it was going to crash. But it's not the pilot's fault I would travel with China Eastern again."
優點： "The cabin crew were all very attentive. You just rang the call button and they came quickly."
缺點： "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "There's only one type of red wine and they ran out."
缺點： "They have one tiny bar of soap in there restroom..."
缺點： "- at the time of booking could not select seats or make a meal request. SHANGHAI - ORL was not given any meal at all, because they had nothing vegetarian on plane. A crew member felt bad and offered me his "crew vegetable dish" and it had shrimp. So I could not eat that. On the way back I called vayama as their website was down and made my meal request over the phone. Requested vegan meal, was served something made with egg. Very disappointing"
優點： "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
缺點： "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Very efficient staff. Great operating system"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "New planes. Comfortable. They include a small snack for a short flight. Free baggage included in the price."
缺點： "The 1h flight was late for 1h. There is no English magazine or something to read. The staff is a bit rough, a bit precipitated."
缺點： "Small space in economy"
優點： "Completely pleasant and satisfactory in air."
缺點： "Poor inter carrier baggage communication and change over, delayed flights caused overnight stay in a hotel in Shanghai out of pocket, terrible spoken English in Vancouver and Shanghai. Changes of flights in both directions caused huge increases in travel time. On the ground ruined my experience. Cost me out of pocket an additional $175 CAD and at least 24 hours round trip extra time."
缺點： "Awful flight, this domestic flight must be one of the worst you can take in China, won't do it again, seriously uncomfortable, awful food, crew in bad mood, no entertainment, no flight status update, seriously I hated this flight;"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "No complimentary alcohol"
優點： "Attentive stagf, but less attentive than previous flight."
缺點： "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
豁免更改費用。 搜尋台北市 臺灣桃園國際機場飛往合肥的彈性機票