優點： "Crew very helpful. Seat was very good, food excellent."
優點： "Plane was super clean and comfortable. A long flight but we'll cared for by host."
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
缺點： "I recomended yo my friend"
缺點： "Security screening very slow"
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "Dim sum between Hong Kong & Singapore."
優點： "I like everything crew, etc"
缺點： "Nothing reallly"
缺點： "Everything was fine."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
缺點： "The toilets were a little unsanitary."
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "The comfort and caring staff"
缺點： "Food serve a bit slow with the no of pax and long queue for the washroom"
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "My neighbor"
缺點： "Fight war delayed and we got a security check upon arrival"
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "The attentiveness of the flight attendants and the new plane."
缺點： "Boarding didn’t give priority to passengers with children"
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
優點： "All of services, food, Language, clean air even so beautiful ~~"
缺點： "So nice and beautiful wearing also food is very good"
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
缺點： "I am a vegetarian and they served a chicken piece along with my main course."
優點： "Crews were all nice, respectful and helpful!"
缺點： "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
優點： "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
缺點： "Nothing to mention, all was good"
優點： "I like the services from Singapore Airlines."
缺點： "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
優點： "Non stop to HK"
缺點： "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
優點： "Crew was nice"
缺點： "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
優點： "Very comfortable great personal service. Smooth flight,on schedule."
優點： "Not much turbulence"
優點： "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
缺點： "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
缺點： "Headphones were not functioning properly"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Entertainment was awesome. Boarding was fast."
缺點： "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
優點： "The seat comes with foot rest attached to the front seat."
缺點： "I asked for decaf coffee and the attendant totally forgot about my request."
優點： "Almost everything"
缺點： "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
優點： "Crew is remarkable"
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "again, the crew anticipated our needs"
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "Aircraft was OK."
缺點： "Cabin crew service can definitely be better. Should offer more snacks for long flights."
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Lots of movie and game options"
缺點： "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
優點： "Extremely polite flight crew"
缺點： "-The food was pretty bad -Not much leg room"
優點： "1) New seats 2) Good IFE 3) Helpful crew"
缺點： "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
"I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically."
缺點： "Was perfect"
缺點： "Fod no good"
缺點： "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
優點： "Good food, good crew, free beer"
缺點： "Late by 20 minutes. Touchscreen is starting to go out."
優點： "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
缺點： "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
缺點： "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
缺點： "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."
優點： "I really liked the selection of food, beverages, and movies"
缺點： "Economy is SO cramped for such a long flight."
優點： "overall, service was great"
缺點： "seats are too narrow"
優點： "Attendants were very nice."
缺點： "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
優點： "great service"
優點： "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
缺點： "Maybe charge just $10.00 more and serve a little bit better food."
缺點： "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
缺點： "Customer service"
優點： "I liked the food and the staff were very friendly"
優點： "We didn't crash"
缺點： "Took too long. Build a transporter soon"
優點： "Confortable, great food, great crew as normal."
缺點： "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."
缺點： "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
優點： "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
缺點： "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"
優點： "How cheap it was. Good price. Everything else not so great."
優點： "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
優點： "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
優點： "Always love THY's customer service!"
缺點： "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"
優點： "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
缺點： "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
缺點： "I requested for a vegetarian meal both times and I was denied both times because they said they didn't prepare any vegetarian meals. The flight attendant was so rude about it. They also lost my baggage TWICE. Upon arrival in Tel-Aviv and upon return to Stuttgart."
優點： "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
缺點： "I feel the food could have been better."
優點： "everything is the best,I fly a lot but turkish airlinesis the best"
缺點： "I reported my bag was broken on arrival to Athens.. I reported it through fb but have not heardfrom you.. I only have the picture of the damage.. I did not see anyone to report this .. My flight was Sept 4 and arrived Athens sept 5"
優點： "Good price and great food"
缺點： "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
優點： "Great service overall"
優點： "Plane was nice. Crew was very nice."
缺點： "The plane was blazing hot. The in flight entertainment system was down for half the flight."
優點： "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
缺點： "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
優點： "The flight was amazing with every detail. Big thanks from cabin crew as well as i had a free upgrade to business seat"
缺點： "Everything was awesome and nothing was bad in this flight. Big thanks to the cabin crew team"
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "The screen of the entertainment programme is too busy to find things"
優點： "Crew was great, very friendly"
缺點： "Everything else. Small space, food was not very good, bathrooms were dirty."
優點： "Fast. Tasty food. Good movies. Great Service."
優點： "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
優點： "Great crew service and food. Great entertainment features."
缺點： "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
缺點： "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
優點： "Once on board flihht was fine."
缺點： "Had to board from tarmac up plane steps in the rain. Everyone got soaking wet. They should have some covering. Also some of my clothes in my suitcase arrived damp."
優點： "I liked the easy boarding and the food"
缺點： "The planes interiors could use some updating"
優點： "The service was excellent. It will be the airline for me the next time I am going to Europe"
優點： "Great food and crew"
優點： "Easy journey, not too much delay. Service very nice"
缺點： "Seat very narrrow for leg"
優點： "Super friendly crew."
優點： "As usual, crew and food were superb! I was rather comfortable."
缺點： "The plane was old so we didn't have individual screens."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
缺點： "The plane is so old..,"
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "Just as I expected. And I made my last connection easily."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Good for both."
缺點： "Bigger seats."
優點： "Crew was ok."
缺點： "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
缺點： "Long haul flight made pleasant by KLM"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
缺點： "Larger meals."
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "Quick flight"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Light snack and complementary wine"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Good service onboard, good food. On time."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "Good Experience"
缺點： "Nothing much"
優點： "Premium economy service was good."
缺點： "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "In flight food was enjoyable"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "quick and relaxed"
優點： "Good multi media access and content"
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "Eveything is well arranged"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."