優點： "The crew was excellent!"
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "Clean and comfort"
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "THE CREWS ARE VERY POLITE"
缺點： "More water"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
缺點： "Need to improve the food qyality"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
優點： "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
缺點： "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
缺點： "No wifi"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "Great Service, friendly staff, clean planes."
缺點： "Larger seats"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
優點： "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day. Wifi would have been great if available."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "on time, good service and food"
優點： "Customer service is very good"
優點： "The food is outstanding, the on-board service is wonderful."
缺點： "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
優點： "The Service"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Great Staff"
缺點： "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
優點： "I dont have somebody sitting beside me"
缺點： "Boarding and Food"
優點： "Superb courtesy and attention."
缺點： "I would like to have a vegetarion menu option"
缺點： "re you trying to register for? ~ Garrett"
缺點： "The seat is small"
優點： "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
優點： "Felt safe and sanitary"
優點： "Crew was great very clean and comfortable plane"
缺點： "Food was very inapropriate for the hr"
優點： "I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!"
缺點： "I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go"
優點： "Leg room in comfort +"
缺點： "Removal of food trays could be done sooner"
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
優點： "Crew was excellent, seats are never excellent"
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
缺點： "No entertainment available."
優點： "nice crew and newer plane"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
缺點： "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
缺點： "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
缺點： "Best option across the pond"
缺點： "Best option across the pond, amazing upgrade prices"
優點： "Always Veg Meal for All"
缺點： "N A"
優點： "Clean Washrooms"
缺點： "N A"
優點： "Got to Houston on time"
缺點： "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
優點： "The crew was so nice and funny!"
缺點： "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
缺點： "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
缺點： "food options"
缺點： "Ran 2 1/2 hours late, poor customer communication"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "Crew was very nice."
缺點： "Long delay with vague explanations why."
優點： "Crew was so friendly!"
缺點： "Food; movie choices"
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
優點： "Timing was good"
缺點： "Plane was too small. Attendant was almost nonexistent."
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
缺點： "Every thing was excellent"
優點： "When we need help but nobody come to help ."
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "Being in First Class"
缺點： "Heavier food selection would be appreciated."
優點： "On time flight courteous service"
優點： "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
缺點： "The 3-hour layover was long. 2 would be nicer."
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
缺點： "The choices of free snacks were limited. They should also give more than 1 package of peanut."
優點： "Crew was good, plane was clean. We left on time and got in a bit early."
缺點： "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
優點： "Flight was safe, smooth & fast."
優點： "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
缺點： "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
優點： "Just as I expected. And I made my last connection easily."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Delays, took my hand luggage into the hold,"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "Lost all our bags so couldn’t ski"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "All good"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
缺點： "Not enough leg room"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "Nothing special"
優點： "Good flight, arriving well on time."
優點： "Food and staff behaviour"
缺點： "They have mabaged to lost my luggage"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
缺點： "Bit cramped for space"
優點： "Good flights. Good prices."
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Everything. A truly faultless experience!"
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Good efficient flight crew friendly and helpful"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "Short-hop flight, fit for purpose."
優點： "quick and relaxed"
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "good service"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Loads of leg room"
缺點： "Loved everything"
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
缺點： "Very small cramped aircraft"
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
優點： "On time"
缺點： "Food was poor"
優點： "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
缺點： "On time departure. A comfortable seat."
缺點： "Sits not suitable for long distance travel"
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
缺點： "Aircon too cool"
優點： "Flight was nice and empty"
優點： "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
缺點： "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
缺點： "My suitcase handle was broken"
優點： "Not much"
缺點： "Dirty seat, broken screen & headphone socket."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
缺點： "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
優點： "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
缺點： "The flight was delayed and we were not given any information about what was going on."
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Service was very good, they were on time and considering the flight time food was good too."
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
缺點： "Very cramped with staff who I found overbearing. Not the most pleasant experience."
優點： "No faults"
缺點： "Very pleasant flight"
優點： "Entertainment and the crew"
優點： "Pleased with all"
優點： "The check in was good. The craft was clean."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Easy check in. Good flight. Good food."
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
優點： "Improve the food and be ahead of the best"
缺點： "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
優點： "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
優點： "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
缺點： "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
優點： "Security Video was interesting. Seat was wide and comfortable."
缺點： "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
缺點： "Flight was full to capacity"
缺點： "The flight was full to capacity"
優點： "Boarding was really easy"
缺點： "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Luggage bag broken by baggage handlers"
缺點： "Luggage bag broken by baggage handlers"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Food was good. Staff were great. Headphones not the best."