優點： "Everything was how should be"
缺點： "I like how you are now."
優點： "Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late."
缺點： "The flight could have been on time and the boarding crew could have been considerate."
缺點： "3 hours delayed"
優點： "Nothing because the fly was delayed"
缺點： "The flight has to be on time"
優點： "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
缺點： "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."
缺點： "Personal monitors. Free food."
缺點： "I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear"
缺點： "The crew could have been more polite."
優點： "The seats in first class. But far from adequate amenities for the price paid. There are no USB ports nor are there electric Outlets, yet you're expected to use your own tablet or phone to access their entertainment. When flying across the country that's a little ridiculous in this day and age."
缺點： ". If you expect us to use our own devices you need to provide USB port or outlets. This was a coast to coast redeye,Iwas awake the whole flight. 20 min before landing announcement was made to not get up, We were not given time to use the restroom, brush teeth, have coffee before landing. Bad form."
優點： "Quick flight with no delays"
缺點： "Cramped seating."
缺點： "Didn’t make the flight because of previous flight was delayed"
優點： "Arrived safely"
缺點： "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
優點： "seats were nice, upgrade appreciated. one crew member was very nice and personable."
缺點： "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."
缺點： "A 41 min flight took 4 hrs..AGAIN. LAST THREE TRIPS AVERAGED 5 HRS LATE"
優點： "I got there"
缺點： "Being on time for once"
優點： "Courteous employee interactions from bag check/gate to arrival!"
缺點： "Everything was truly GREAT"
優點： "The crew made the best out fo the terrible situation."
缺點： "Right after we boarded the plane our flight was delayed because of thunder. Instead of keeping us from boarding until our flight was clear to go. We stayed on the airplane at the gate for over 3 hours. In those 3 hours we were served pretzels and one cup of water. When the legal time limit had been reached and they were about make us exit the plane they decided we could take off."
優點： "Fast and much more efficient than the previous leg of our trip"
缺點： "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
缺點： "Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!"
優點： "Got two seats to myself."
缺點： "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
缺點： "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
優點： "The flight was smooth sailing from the beginning to the end and the meal service was good."
缺點： "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
優點： "The quickness at which they discovered my suitcase was missing even before I got to the luggage carousel and sent me text. The quickness at which my suitcase was found, put on another plane and returned to me the next day by noon to my home. There was nothing missing."
缺點： "That damage on my suitcase is not covered. Corner was torn 8 inches and a tear in the fabric. But it wasn't my expensive suitcase. It got caught on the carousel I sure because the paper identifying strips got caught somewhere."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "Comfortable seats, boarding was quickly and departed on time. Staff was very nice and courteous"
缺點： "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."
優點： "They did have lots of entertainment movies, tv shows, games"
缺點： "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
優點： "i loved everything but there should be more variety of food and snacks"
優點： "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
缺點： "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
缺點： "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
優點： "it was easy to check in and short layovers"
缺點： "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
缺點： "Bags left behind."
缺點： "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
優點： "Check in Miami Stewards Miami Quito portion"
缺點： "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
優點： "The staff tried to help as much as possible."
缺點： "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
優點： "The professionalism of the pilots in handling the extremely rough weather during the flight"
缺點： "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
優點： "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
缺點： "Can't complain. Pleased."
優點： "Flight was very timely (boarding, getting everything ready for take off, & getting to destination & off flight quickly)."
缺點： "Flight attendants in back of plane were rude on several occasions. I'm pregnant & had an almost 2 year old in my lap. I was only given one pretzel & not offered any drink for my son or me. We had 4 people in our row (including my son in my lap), when I let my son walk down the aisle I noticed rows with only 1 person. Flight crew should of asked if someone wanted to move for more space. They ran over the guy's foot across the aisle from me & were rude about it."
缺點： "Boarding, food"
優點： "Not much"
缺點： "Not much"
缺點： "Not flying."
優點： "It was cool"
缺點： "Spent over 30 minutes taxiing because another plane was in our plane's gate."
缺點： "They did not enforce masks. Person sitting next to me had mask off the entire time."
優點： "La puntualidad"
缺點： "La comida"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "We boarded quickly. That was nice."
缺點： "The plane was old and tiny with barely any room for carry on. And no in flight entertainment or WiFi or anything. Bummer."
缺點： "Sits not suitable for long distance travel"
缺點： "Bigger seats and food service"
缺點： "Crew was late. Delayed the flight by 45 minutes."
缺點： "On time departure and arrival"
缺點： "Entertainment system did not work. Wifi did not work so could not use personal devices. Light did not work so couldn't read a book. Looking at the back of the seat in front of me for 5 hours was pretty tedious."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
缺點： "Delayed departure; cramped seat; minimal amenities"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "On time flight."
缺點： "Security was overzealous. I didn't know the standards changed for how many ounces you could carry over three days. The normal ounces of liquid was no more than 4.0 ounces. I had no problem going through security with that amount of spray deodorant flying from IAW, Dulles. DFW airport security says the limit is no more than 3.4 ounces. So they kept my harmless deodorant. I need TSA to get on the same sheet of music worldwide. People don't have time or money to waste having to deal with different TSA standards everywhere they go."
優點： "Lots of space"
缺點： "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
缺點： "The pilot is inexperienced and did not aware early landing more than 30 mins would be undesirable as the assigned gate is still occupied by another plane. Therefore, we were forced to taxi around leading to excessive delay more than 20mins caausing a lot of conencting passengers had to run. The pilot should be retrained"
缺點： "All was good"
優點： "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
缺點： "It's a 12 hour flight. It's exhausting"
缺點： "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
優點： "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
缺點： "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
優點： "They gave us free tv since we had to wait so long and they made us wait for an hour on the tarmac."
缺點： "We had a connecting flight from San Francisco that we missed due to their delays. We still don't know why it was delayed. They didnt give a clear or concise reason for the delays. Our flight landed a few minutes before our connecting flight departed and instead of holding the plane like they have done in other reviews I've read they actually took off early. We were automatically given tickets to the next flight out to our final destination (which was 6 hours later.) This was sucky but we didn't have control over it so we dealt with it. However when we went to customer service to print our new tickets we were "greeted" with two apathetic employees. The first one we didn't actually get to interact with because after waiting in line for 10 minutes when it was finally our turn he held his hand up to stop us from walking up to the counter and just left. No explanation just headed out. So we headed over to the "premier" line for a procedure that should literally take 3 minutes to interact with the next employee who made it somehow our fault that we were mildly upset with the situation. My father always told me United "sucks" we gave them a chance but we should have heeded his fatherly advice. Oh and a bonus my traveling partner has a broken pelvis so sitting around for hours on end was just salt to the wound."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight attendants were top notch."
缺點： "It was a very nice flight."
缺點： "Flight canceled for weather on beautiful sunny day. Staff not trained well to rebook. Process horribly slow and frustrating."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
缺點： "Need more free snacks"
優點： "The meal that was served was exceptionally good."
缺點： "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
缺點： "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Entertainment system cannot function on Android 5.0 and above. Likely due to Flash which is an Antiquated software that cannot adapt to Android. Won't catch me on any United flights any time soon."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Nothing, as you sent this prematurely and my flight hasn't even left yet and was delayed by more than two hours."
缺點： "Being told we could stretch our legs and leave the plane, only to be told a minute later "never mind" because it should be "just a few minutes". That was an hour ago."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Felt a little cramped. Baby was crying the majority of the 4 hour flight."
優點： "Crew courtesy"
缺點： "Seat space No food at all Internet too expensive"
優點： "Arriving 30 min earlier Old plane"
缺點： "Old plane, bathrooms are very small and seats were not comfortable"
缺點： "My 5hr layover that was not supppose to happen"