Delta and Alaska re the way to fly out of slc
Speedy service, very efficient
Seats are awfully small/cramped and I am a small woman!
Flight delayed a couple of times.
優點： "Great crew and staff."
缺點： "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
優點： "Crew was wonderful"
缺點： "This COVID to be over"
優點： "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
優點： "The crew was friendly."
缺點： "My reservations were messed up and I had to wait for another flight to my final destination."
優點： "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
缺點： "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
優點： "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
優點： "Entertainment on short flights is a nice surprise"
缺點： "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
優點： "Nice new seats"
缺點： "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
優點： "Crew was awesome. Very efficient"
缺點： "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
優點： "Almost everything"
缺點： "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
缺點： "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
優點： "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
缺點： "I was near the bathroom.. stank a bit"
優點： "Quick flight"
缺點： "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
優點： "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
缺點： "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
優點： "Everyone is working the gate and on the plane were amazing!"
優點： "Not much"
缺點： "Almost everything. The flight boarded late but quickly. We sat on the runway for hours. We were VERY delayed for RDU arrival. Luggage was slow in getting to baggage claim. Not enough help with baggage was available."
優點： "It was a short easy flight that actually landed early."
優點： "The flight was good, Boarding was smooth and fast"
缺點： "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
優點： "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
缺點： "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
優點： "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
優點： "Great people and crew early arrival nice passengers"
優點： "Clean plane, friendly staff and timely departure."
缺點： "Waiting to get off the plane. Other customers moving too slow"
優點： "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
缺點： "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
缺點： "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
優點： "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
缺點： "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
優點： "Row 40 was uncomfortable due to inability of seat adjustments."
缺點： "Couldn't adjust seat"
缺點： "Horrible wait if nearly 30 minutes after landing"
優點： "The boarding was efficient"
缺點： "Three hour departure delay. No explanation given. No apology."
優點： "First class crew was great! Smooth ride, arrived early"
缺點： "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
缺點： "Delayed by an hour!"
優點： "Entertainment ( movies) were nice."
缺點： "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
優點： "Exit row seat with no seat in front. Was able to stretch legs."
缺點： "Plane was hot but that seems common for these small planes during the summer."
優點： "Got lucky, and got an upgrade!"
缺點： "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
優點： "Laura, who checked us in was extraordinarily great."
優點： "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
優點： "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
缺點： "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
優點： "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
缺點： "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Crew were friendly, half full flight was nice to have room"
The plane never seemed to cool off. Idk if AC wasn’t working. It was warm most of the flight. Other than that it was a good experience.
O’Hare strikes again. Flight delayed by almost an hour because the previous flight at our departure gate was delayed. Our plane had to wait until that plane had left, which was the entire cause of the delay. Otherwise the crew and plane were great and they tried to make up some of the lost time.
Counter people were very helpful
Great crew! Great plane and very clean!
優點： "Staff was nice."
缺點： "Nothing really"
缺點： "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
缺點： "Just doesn’t compare to the new 787’s"
缺點： "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
優點： "Left right on time and arrived at early. Relatively efficient boarding. Seats ok."
缺點： "Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!"
缺點： "The landing was very rough from Nashville to Dallas"
優點： "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
缺點： "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
缺點： "Just about everything but the crew"
缺點： "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
缺點： "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
缺點： "I missed this connecting flight."
優點： "First class for such a short haul."
缺點： "Lack of service."
優點： "Punctual, connexion gate very close"
優點： "Staff were nice and the pilot got us to Asheville faster than expected."
缺點： "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
優點： "the plane looked new and clean"
缺點： "the leg space"
優點： "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
缺點： "After boarding the plane, it lost power. We sat at the gate with no air conditioning for almost an hour. While they tried to jump start the plane. After deboarding due to the heat (Dallas temps around 105 F), instead of telling us the next available plane to put us on was going to be 5 hours later, they delayed the flight 15-30 minutes at a time. This was a flight from Dallas to Austin and I could have rented a car and driven in a shorter amount of time."
缺點： "The y chance the gate 3 times. And ir was delates."
缺點： "No TVs per seat. Older plane. Food was marginal."
優點： "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
優點： "Smooth flight"
缺點： "Small plane"
優點： "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
缺點： "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
優點： "Even with the weather the flight made it out of Dallas and on to Philadelphia. I am guessing they had to switch crews but not much of a hiccup."
優點： "New plane, great crew on board."
缺點： "seats were hard especially for a 13 1/2 hour flight."
優點： "The Boeing 787 is a much nicer plane than the Airbus we flew on from Chicago to Helsinki. The seating on that plane was horrible. You have to recline your seat or you are on the back of the seat in front of you!"
優點： "Smooth transition with our connecting flight"
缺點： "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
優點： "Due to weather my flight was cancelled. Before I even realized it I had been rebooked on a direct flight. No glitches, no headaches. Perfect!"
優點： "That I made the connection as did my bags"
優點： "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
優點： "That we arrived safely and that the flight attendants were nice"
缺點： "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
優點： "Crew was professional, flight was smooth."
缺點： "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
優點： "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
缺點： "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "Very nice and easy flight, the crew knew English very well"
缺點： "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
優點： "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
缺點： "I really couldn't rate the food or entertainment because there wasn't any."
優點： "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
缺點： "Lots of turbulence."
缺點： "It took too long for luggage to be delivered. The luggage carousel broke and luggage was switched to a new carousel. A flight attendant made a big push for the American credit card. It was annoying."
優點： "I did not get to fly out. Still waiting for my refund."
缺點： "I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund."
優點： "Friendly Staff - on time"
缺點： "No leg room even though I paid to upgrade my seat !"
優點： "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
優點： "Very friendly. Quick & semi efficient."
缺點： "Need bigger chairs for bigger people."
優點： "Got me home safely"
缺點： "Boarded us late. Got us to the runway, realized they didn't have the paperwork they needed and returned to gate. Swapped out a crew member whilst they were there. Lost place in the queue and so we ended up about an hour and a half late. Lots of excuses but don't recall hearing an "I'm sorry for the delay"."
優點： "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
缺點： "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "E-175 is very comfortable"
優點： "Flight was fine. Just like any other."
缺點： "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
優點： "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
優點： "Crew was friendly"
缺點： "Bit of turbulence due to weather"
優點： "New plane, roomy, good free entertainment options."
缺點： "2 short a trip to serve food"
優點： "The crew."
缺點： "Kayak had a glitch. They sent me an email telling me of a gate and terminal change in the Houston airport that wasn't true. Barely made my flight."
優點： "The flight to Indy was not full. The crew did a great job of spreading people out so that everyone would be more comfortable. Everything went smoothly and even landed early"
優點： "The ease of booking the flight and forgetting it until the day I left was awesome."
優點： "On time, boarding strictly by zones, great."
缺點： "Due to the short flight not everybody was served a beverage, nonissue for a one leg flight, but coming from Frankfurt I would have enjoyed a glass of water."
優點： "Fast and effective. On time and crew was nice and helpful."
缺點： "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Nice airport, but terrible organization"
缺點： "We were directed upstairs when entering the airport, then directed downstairs for a so called faster security location. That line was long, so we were directed to a shorter security TSA pre check by a person who took us back upstairs to a 3rd location that was not signed or marked to be a security check area at all. It said employees. This is a disorganized airport."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Pleasant staff. All smiles and very agreeable at the gate and checkin, but..."
缺點： "This new unassigned seat fare that offers the "cheapest rate" also doesn't allow a checked bag. What this means is that you have to do two separate searches to compare the basic economy price and the upgraded economy to see if the difference is less than a checked bag. It makes the booking process unecessarily complicated, so much so that I'm just going to exculde United from the list of airlines when I do a search on one of the aggregators"
優點： "Comfy plane, ease of connection"
缺點： "Nothing really"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Pilot communication with passengers"
缺點： "No food or drinks due to turbulence. No entertainment offered. You should have a N/A option for these questions."
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Too little time allotted between an international flight to catch the domestic connection. If I had checked my bags I would not have made it through customs and security in time."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
優點： "flight attendant guy was nice."
優點： "It was ok"
缺點： "It was ok"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The flight was very delayed into Newark due to weather, but the service and updates were good."
優點： "The pilot provided multiple children on the flight with airplane cards. The children were all thrilled. It was so kind of him to take the time to do that."
優點： "Same as for first leg"
優點： "Boarding process was easy"
缺點： "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
優點： "The flight & the crew were great."
缺點： "Not everyone likes rock-hard crackers."
優點： "Fine. Wish my earlier one wasn't so delayed."