優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Big selection of movies if you have the United app."
缺點： "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
缺點： "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "boarding was fast, flight was on time, nice crew"
缺點： "pretty basic creature comforts, seats so so"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "United on-board Wi-Fi wasn't available on this plane for this flight. 2.5 hours wasted..."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Domestic flight from IAD to LAX was not great as usual — small space, overbooked, no food, entertainment slow. But LAX-INCHEON-MNL was GREAT! Extra space, efficient, helpful and happy crew ready to help passengers! I was surprised by this!"
缺點： "Very delayed"
優點： "Boarding was seamless"
缺點： "Planes were older and tight."
優點： "Friendly crew, smooth flight"
缺點： "Snacks are never good. No TV."
缺點： "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
優點： "Made up slight delay on take off in the air"
缺點： "Last row"
優點： "Left on time"
缺點： "Seats are too tight and uncomfortable"
優點： "The entertainment really helped pass the time"
缺點： "Not having milk to drink"
缺點： "The plane was very small and crammed"
優點： "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
缺點： "The staff was very pleasant and professional."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They lost one of our bags"
優點： "clean; good movies"
缺點： "no kosher food option"
缺點： "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
缺點： "the wifi connection did not work."
優點： "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
缺點： "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
缺點： "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Flight was 2 hours late and the internet did not work very well"
優點： "Snacks, gate attendants were super helpful with directions to connecting flight gates f"
優點： "Everything went smoothly and was on time."
缺點： "The personnel at the STA check were not very friendly."
缺點： "Had to wait on tarmac 40 minutes before being allowed to exit the plane."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Very clean and pleasant flight personal great."
優點： "Crew was nice"
缺點： "The 5 hour delay"
優點： "Service,crews are friendly and nice"
優點： "I didnt like anything. Once back in USA we were discriminated for talking about our distaste for Donald Trump. Someone was offended and we were kicked off. Unconstitutional."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."