優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Over all"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "服務 電影 雪糕"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "Best customer service"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點： "Great flight, great staff. The food wasn't bad either."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Short flight."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "It seemed more spacious. Food was pretty good."
優點： "Customer service is great."
"We had to change gates 3x. Got off late. Given wrong gate info. The lines were so long I couldn’t get lunch."
優點： "Crew was great and seats were totally perfect and comfortable"
缺點： "Nothing could have been better, except steak and lobster 🦞😃 Thank you very much for your ability to make customers welcome and comfortable."
缺點： "Flight was almost an hour late to board and depart."
缺點： "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
優點： "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
缺點： "Everything was great!"
優點： "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
缺點： "Get our bags to us in the morning"
優點： "The crew."
優點： "They were late and and tried to blame weather"
缺點： "Explain that we will get hotel and else... Cheep asses."
優點： "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
缺點： "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
優點： "Crew was great"
優點： "Flight was delayed for more than 3 hours."
缺點： "Could have left on or close to schedule."
優點： "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
缺點： "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
優點： "Seat was decent and only a $10 upgrade. Worth it!"
缺點： "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
優點： "Plane was on-time, that was the only thing nice to say about this flight."
缺點： "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
優點： "Boarding time, and timely departure"
優點： "The Crew on this flight was great and the flight was quick."
缺點： "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
優點： "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
缺點： "It’s an older plane and needs a little work; but don’t we all?! ;)"
優點： "The crew work well together."
缺點： "The boarding process was very inconsistent."
優點： "It’s become a mediocre airline."
缺點： "20 minutes late"
優點： "There were actual meals served on the flight. They were pretty good. Free movies available."
缺點： "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
優點： "Comfortable seat."
優點： "Direct flight from Indy to CDG is great."
缺點： "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
優點： "The crew was nice."
缺點： "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
優點： "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
優點： "On time leaving and landing"
缺點： "Every thing went well"
優點： "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
缺點： "Flight was cancelled"
優點： "Flight was on a 787! Great plane"
缺點： "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
缺點： "Old plane, bad food & old crew"
優點： "SLC ground gate crew was awesome."
優點： "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
缺點： "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
優點： "On time; safe flight"
缺點： "Service from boarding to landing was impersonal. No headphones etc. Etc."
優點： "Updated plane. Had usb charging available!!"
優點： "The crew was very cheerful"
缺點： "No entertainment and uncomfortable seats (at least for trying to take a nap)"
優點： "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
優點： "Very on-time and fast, respectful crew."
缺點： "The airplane was old and with no entertainment."
缺點： "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
優點： "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
缺點： "Tiny old plane, props blocked my window view, no entertainment system."
優點： "Very Comfy plane."
優點： "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
優點： "Flight attendants"
缺點： "Tv wouldn't work and delay that wasn't weather related and the food was awful"
優點： "Great staff, polite and helpful"
缺點： "Small seats"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Good uneven full flight"
優點： "Efficient, comfortable, on time"
優點： "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
缺點： "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
優點： "Very kind folks in the airport and on the flight. That is always the best thing."
缺點： "It was an early morning weekday flight greater than one hour duration and there was no coffee offered on the flight. I would have loved a cup of coffee."
優點： "Got my first class seat, smooth ride, early arrival"
"This is not customer service. Let’s not pretend. Flying American is transactional at best. I pay for transportation, the airline provides transportation (unbound by comfort and convenience)… the end. No one is there to impress or innovate, they simply just exist as part of the transportation process. Avoid if you have other options."
"I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much"
缺點： "Not charging me 100 dollars For a luggage that was 56 pounds"
缺點： "Food options that arent flour carbs or flour carbs."
優點： "Crew was helpful"
缺點： "Old plane. Too hot. Seat has no cushioning"
優點： "Everything was great"
優點： "Entertainment and air hostess"
缺點： "American Airlines have to improve with their food. Spend more than 500 for ticket and they cannot provide lunch for > 5 hour flight? We had to buy that food as well. They also boarded us too soon and didn't have time to grab the food outside as our time between flight is only 50 mins."
缺點： "Food availability."
缺點： "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
優點： "On Time Departure / Early Arrival. Pleasant Crew"
優點： "Comfortable seating"
缺點： "Too small of a plane for that long a flight. Cabin was too damn hot."
優點： "It was average."
優點： "Easy access and commute"
優點： "Many movies too choose from."
缺點： "Not enough space and food was horrible"
缺點： "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
缺點： "Took over an hour to get baggage."
優點： "See above"
缺點： "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
缺點： "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
缺點： "Very cold cabin despite request to make it warmer, making it impossible to sleep. Food was cheap, carb-heavy fare - rice, crackers, a roll, sugar dessert bisquets all in one meal."
優點： "Wasn't full, plenty of room. Free booze offered!"
缺點： "Delayed, crew didn't help couple to calm their children and restore morale"
優點： "On time departure and arrival. No suprises. Predictable"
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "Boarding was efficient"
缺點： "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
優點： "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
優點： "All prompt boarding smooth flight early arrival"
優點： "Made it home in one piece"
缺點： "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
優點： "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
缺點： "The usual. More legroom would be good. That's about it."
缺點： "They broke a wheel on my luggage."
缺點： "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
優點： "Entertainment was good."
缺點： "AA lost my luggage for several days. This is unacceptable. It required my wife and I to spend money on items that were unnecessary. We could not obtain good information on whether they were lost or mis-routed. The worry of whether we should buys clothes, toiletries, etc. was a daily concern. Way to ruin a customer's vacation."
優點： "The crew was very accommodating. We were delayed at the gate one hour and the captain allowed us to deboard which was nice."
缺點： "The food was not great- a very plain pasta for dinner and a muffin top and yogurt for breakfast. I thinking was an older plane because there were no individual screens and no place to plug in devices. They played Pirates of the Caribbean on small overhead monitors."
優點： "On time. Crew was nice, too"
優點： "Very friendly gate agents & Flight staff"
優點： "Very dirty and unconfortable Airport Environment."
缺點： "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
優點： "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
缺點： "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
優點： "Choice of entertainment was excellent , ice cream excellent"
缺點： "Food options poor except for ice cream too many extra fees"
優點： "The entertainment"
缺點： "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
缺點： "Good service and smooth flight"
優點： "The crew was friendly and served multiple snacks through the flight."
缺點： "The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again."
優點： "Boarding was structured as usual"
缺點： "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
優點： "Actually coming home was great. Thank you"
缺點： "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
優點： "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
缺點： "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
優點： "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
優點： "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
優點： "Early to navigate"
缺點： "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
"I’m glad this flight had a snack service as this flight generally only has non-alcoholic beverage service. The Canadair regional 200 jet is one of the worst aircraft experiences you can ride, but it’s better than flying the Dash 8."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Crew was accommodating"
缺點： "They has us deplane twice. Flight was delayed 2 hours. Need to upgrade plane equipment"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Non stop flight"
缺點： "Every flight was delayed or ran late on this trip. Going to and headed home."
優點： "Customer service in Business Class."
缺點： "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
優點： "Da food, seat"
缺點： "Da Music"
優點： "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
缺點： "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Courteous attendants"
缺點： "My seat smelled like urine."
優點： "We were 2 min late for check in and the agent got our bags and got them on the plane"
優點： "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."
優點： "There was no lunch just snacks"
優點： "Comfortable, pleasant Attendants and friendly Pilots"
優點： "Gate agent was sincere and professional."
缺點： "Aircraft cabin temperature far to warm and uncomfortable."
優點： "Uneventful, as expected"
缺點： "The stewardess was Young and NOT the epitome of the Friendly skies. She lived upto a my expectatuons of a stereotypical Millenial! She served us, but not well. Not what I have come to expect from the Friendly skies. All others have been gooD or better."
優點： "Friendly crew"
缺點： "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
優點： "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The air did not work on this plane and it was hot and uncomfortable! Usually once you take off the plane cools down. We sat on runway for 15 minutes due to weather(which the airline cannot control). However once we took off the air still did not work and the plane was uncomfortably warm with little air movement."
優點： "Chicken wrap was very tasty. Very attentive flight crew."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Our flight was cancelled just as we were leaving for the airport. We had to rebook on another flight which then was delayed 4 hours. Since this was a much longer than we were planning on being at the airport, we had to eat at the airport while waiting for our flights. It was expensive and not good. Then our connection was literally 20 minutes. Very tight."
缺點： "No issues"
缺點： "Wi-Fi charge sucks and leg room"
優點： "Short flight"
缺點： "Chilly in the cabin"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Not a thing."
缺點： "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "See above."
缺點： "Couldn't cancel or change flight. Website makes it difficult."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Nice people."
缺點： "No entertainment. The snacks tasted old and I wasn't even sure what some of the things in the mix were. The flight seemed really long."
缺點： "It was the most uncomfortable seats and the plane was delayed. My luggage was also damaged."
缺點： "I am Asian who was not allowed using restroom located in the front of airplane close to the 1st class cabin, but people sit next to me can. I feel insulted."
優點： "Nice flight, not packed"
缺點： "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
缺點： "The long delay waiting for pilots kicked out butts. I'm about done flying United."
優點： "Flight in general was very good"
缺點： "No leg room. Seats are crammed in so close there's virtually no room to move, very uncomfortable"