缺點： "Baggage Claim"
優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed"
缺點： "The rest of the food, all asian menus; however, the cree tried their best to feed me"
缺點： "Milk and sugar in the coffee."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "According to ticket bought, there was no stopover and immigration process mentioned. However it turned out that there was a stopover between Frankfurt and Guangzhou. As a result: Chinese "One China policy: collided with a sticker in my passport, so that I was declined necessary entry into China for transit purposes. 1) The staff in Frankfurt should have checked my documents first and should have pointed out that problem. 2) It should have been clearly highlighted on the tickets and during booking, that there is a stopover with necessary immigration into China."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
優點： "Airline provided wheelchair for my injured friend and priority boarding"
缺點： "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
優點： "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
缺點： "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
優點： "I missed the flight because delta was late"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Food was okay compared to Melb-Guangzhou journey that was excellent."
缺點： "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."
缺點： "Only allow one piece luggage."
缺點： "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."
缺點： "air con dripping"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "They lost my luggage."
缺點： "The flight was delayed"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Good food and very comfortable!"
缺點： "They didn't have individual TV's onr the flight."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I missed my flight due to certain inevitable reason and kayak or China southern both didn't wanna help me in such case."
優點： "I like the gentleness and politeness of the stewardesses, the toilet were clean very often by the stewardesses on board , they always keep it clean n fresh"
缺點： "The announcement in the aircraft was not very clear, could be due to the sounding system. My flight was delayed for one n the half hours ."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
缺點： "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
優點： "My seat (first row in the compartment) was comfortable and I slept almost 6h, when I woke up, it surprised me totally that it was only 4 h left to the destination. It took only 11 h 50 min (ahead of schedule) from Guangzhou to San Francisco and it was no delay."
缺點： "Food (fish and rice) was not hot enough."
缺點： "on the return flight the headphone female jack doesnt connect well so the sound is terrible. i had to use my earphone but the sound only one side. the food is not as good the depart flight"
優點： "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
缺點： "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."
優點： "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
優點： "I ate food"
缺點： "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Efficient crew."
缺點： "Chaos at gate. Use English for announcements as well. Delays."
優點： "Meals were served. Seats were comfortable."
缺點： "Nothing really."
缺點： "have the arabs take over the airlines they know how to run airlines well."
優點： "The planes are new."
缺點： "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
優點： "All of the flight crew spoke enough English to be helpful and kind. Little food for an international flight."
優點： "Crew was fine. Not as good as my flight to Jakarta though."
缺點： "The meal was terrible. The rice was hard as a rock and the beef was so tough you could hardly chew it."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Terrible! Delayed Flight and didn't inform us ahead of time that China recently passed a law where Kazakh citizens couldn't transit through the airport without a visa! I had to buy her a new ticket with a direct flight! I also had to check my baggage and get a new ticket at every stop!"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
缺點： "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
優點： "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
缺點： "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
缺點： "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "The food was good."
缺點： "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
缺點： "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."
缺點： "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
優點： "No food choice"
缺點： "Online check in No food choice"
缺點： "I have to change schedule but cannot do it on-line. I ended up purchasing a new ticket. I try to cancel the ticket but cannot do it on-line."
優點： "I did not take this flight becase of overbooking. I cannot understand why it is assumes that I took this flight."
優點： "See above"
缺點： "See abovr"
缺點： "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Smooth, right on time, good food."
優點： "The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing."
缺點： "Zero entertainment. I know it's only a 4-5 hour flight but still."
缺點： "Food was terrible. Drinks are served room temperature without ice. Staff was rude. Tried multiple different televisions that barely worked. They will not let you have your phone on even on airplane mode for music or games, etc. Would not take again."
優點： "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
缺點： "Terrible online check in."
優點： "Nothing specially"
缺點： "The seats were unconfortable."
優點： "Cheap price, on time."
缺點： "Seats, food, entertainment"
優點： "Nice plane"
缺點： "Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems."
優點： "That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them"
缺點： "Cannot check your bags when in transit and go to your business lounge."
優點： "Flying on Air China typically works for my travels to Los Angeles. I think they are a great choice given the cost and services : )"
缺點： "The departure out of Beijing was delayed some 1.5 hours because of one person who apparently left his passport near the gate prior to boarding. It was a full flight. I was just stunned that they would inconvenience hundreds of people whose schedules, including mine, were affected by their decision. May be it was a policy issue. But the crew didn't explain it very well, seemed more sympathetic towards the individual. While that was a kind solution to that one individuals but I wondered about the judgement of the crew. It was very frustrating for the rest of the people waiting onboard. Also this was the first time booking through justfly.com because it seemed the cheapest but the hidden (additional) cost was in the seat selection stage afterwards. Kinda misleading."
優點： "It was cheap and prettt fast"
缺點： "they cancelled my flight connecting in beijing to shanghai. no reason this just happens all the time in china. they lost my luggage for hours. they didn't have another flight until the next day. and i was traveling alone meeting my husband in shanghai. so i was just stuck in beijing. they were incredibly unhelpful and unconcerned that i was alone with no luggage, without a phone that worked since i was getting a chinese sim from card from my husband in shanghai, no hotel, transportation etc."
優點： "The price."
缺點： "Flight delayed over 40 hours, in China! Nothing anyone can do about it. Totally got screwed by Air Gina. Almost missed the wedding I was officiating. Worse part is that Kayak has no customer service number to call for help. Never again. If that wasn't enough, they lost a bag on my return flight. Pay the extra money and get treated like a human being."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
缺點： "Food, entertainment"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Late take off and need vegetarian dishes"
缺點： "Bad costumer service"
缺點： "Delayed for 2.5 hours."
優點： "Only crew"
缺點： "1 No provision for veg food 2.you cant use phone even in flight 3Even in this age buses ferry you from plane to the terminal,disgusting 4Security/immigration people lack smile on their faces"
優點： "On time"
缺點： "They accidentally switched my last name and first name."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Nothing much"
缺點： "My overseas flight was cancelled and I was not made aware until I tried to check into the flight. Then the flight was delayed without letting the passengers know."
優點： "I liked the food and how quick everyone was to help us when we needed something or had a question."
缺點： "The flight was extremely rough for the last 4 hours which was nerve wrecking."
缺點： "The seats uncomfortable and the crew was not attentive enough. Only offered me a beverage twice in 13 hours."
優點： "Nothing really"
缺點： "Narrow layover time in Beijing was extremely stressful when trying to catch the connecting flight. Food tastes like cardboard, no USB plug in to charge your devices, poor selection of movies, and crew member's attitudes can lighten up."
缺點： "Our 2am flight from Phuket was delayed 2 hours so we missed our connecting 14 hour flight from Beijing to NYC. Once our plane in Phuket was ready we were then shuttled group by group from the terminal to the plane on a bus which took about another hour, at 3 in the morning. There is zero concern for people missing their connecting flights or any mention of what to do if you do have a connection. The airline does not coordinate with its own connecting flight - how hard can this really be - which we missed by about 5 minutes. We could see the plane sitting on the tarmac still connected to the gate but yet we had to go through security and immigration multiple more times and pass through the funnels of the airport like cattle. We were then stuck in Beijing for another 5 hours before our 14 hour flight after already traveling for about 10 hours thanks to the Phuket ---> Beijing fiasco. Additionally, whatever they serve as meals on these flights should not be confused with actual food. Do better, people. Flying across the world is tough enough without your total lack of consideration for your passengers on these epically long flights."
優點： "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
缺點： "Terrible airline with several safety violations. Stay away from this one."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Was worried about losing my luggage originally but everything turned out fine."
優點： "This time Air China were pretty on time for both all the trips I took, in contrast to its constant delay in the past."
缺點： "The food was not appealing. The service of the crew is ok but not too enthusiastic or friendly"
優點： "nothing good"
缺點： "Crew's behavior was very rude to me, firstly they barly understand English and they lie to me by giving me non-vegetarian food and said it is vegetarian. When I resist and said I'll complaint against you guys so they took food and trashed it immediately without my permission."
優點： "The only good thing was punctual arrival of flights to all the destinations."
缺點： "Boarding: bad, I couldn't check-in online because of some error which apparently only I faced. I still don't know the reason Customer care: horrible, either there are no reps with Air China or they just don't pick their phones. Tried calling them on various occasions for various things but wasn't answered even once (except for booking the meals). Baggage care: irresponsible, my luggage couldn't be loaded on time despite a good 3 hour layover at Beijing airport. I stood at the baggage belt for a good 45 mins (on the edge of crying) before the person responsible to inform me that my luggage hasn't arrived yet showed up. After that as well, I wasn't given a file reference number through which I could track my luggage. Also, nobody picks the phone at baggage claim office unless you call repeatedly for 50 times. What's with the distance between their phones and reps? Inflight crew: impolite, just one word for them. Food: boiled veggies for Hindu vegetarian meals, I mean I wouldn't place a special request for a meal like this. Seats: uncomfortable, the small monitor hangs so frequently that you give up watching even your favourite movie inside a boring flight."
缺點： "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."