TPE - SBN
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The crew was very kind"
缺點： "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Crew were great"
優點： "Very professional"
缺點： "Lost luggage"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
優點： "Good for both."
缺點： "Bigger seats."
缺點： "Delays, took my hand luggage into the hold,"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
缺點： "Flight cancelled"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
缺點： "Lost all our bags so couldn’t ski"
缺點： "Larger meals."
優點： "Quick flight"
優點： "All good"
優點： "The service"
缺點： "The food."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
缺點： "My suitcase didn't come with the airline."
優點： "Everything OK"
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "Nothing special"
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Flying with KLM is a pleasure"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
缺點： "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate."
缺點： "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"
優點： "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
缺點： "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
缺點： "The food was pretty terrible, especially the egg breakfast."
優點： "Flight attends are very friendly."
優點： "Crew was amazing. Very helpful and very happy."
缺點： "Cannot think of anything at this time."
優點： "Seats seem to get smaller but overall a good experience"
缺點： "Seat room"
優點： "Plane was changed Seats which we choose were not given to us. My wife’s seat did not recline!!"
缺點： "Seating was poor"
優點： "The seats were comfortable"
缺點： "Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy"
優點： "Left right on time and arrived at early. Relatively efficient boarding. Seats ok."
缺點： "Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!"
缺點： "Checking in was way too long, more than 45 mins"
缺點： "Plane was delayed 6 hours- not AA fault but could have compensated by providing some food without charge"
優點： "Crew was nice, entertainment was good"
缺點： "The food was terrible, no options, Boarding was disorganized and not in sync with what was on the screen."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
優點： "The crew was very attentive and caring."
缺點： "The flight was delayed. The pilot explained that the plane had been sitting in the sun all day and during the flight check, they realized that the interior of the plane had gotten over 100 degrees by not being operated for hours before the flight. Seems like poor planning or preparation."
優點： "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
缺點： "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
優點： "Crew and food"
缺點： "We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane."
缺點： "ages they don’t came"
優點： "I was with Japan airline and they were amazing crew and amazing service with very good food"
缺點： "The seats and entertainment could have been better"
缺點： "Leave on time! On this round trip there were 4 segments and 3 of the 4 flights were late!"
優點： "My money clip was stolen."
缺點： "Have better security and stuff at airport. To be more open to people needs."
優點： "Airplane comfort, charging ports, entertainment, and crew"
缺點： "Delay after boarding for maintenance paperwork."
缺點： "I hate Americans boarding process"
缺點： "Flight got cancelled"
優點： "Late takoff"
缺點： "Late takeoff"
優點： "Organised, clean"
缺點： "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
優點： "Staff are friendly and helpful"
缺點： "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
優點： "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
缺點： "Nothing. It was cancelled with little to none explanation"
優點： "on time flight, excellent crew"
優點： "The seats were comfortable and the attendants were super nice"
優點： "Love the entertainment system, watched a movie and was able to charge my phone too"
缺點： "Gate the boarding process but that's about it"
優點： "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
優點： "Good friendly service. Flights were on time."
優點： "Bulk head aisle leg room"
缺點： "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
優點： "Pasta good. Meatballs we're bad. Breakfast vegetable burrito was bad"
缺點： "Very bumpy ride for such a big plane. Don't know why we didn't fly higher to get over the turbulence"
缺點： "Broken in-flight entertainment system, broken ac plug, broken arm rest"
優點： "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
缺點： "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
優點： "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
缺點： "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."
優點： "Everything was superb! I couldn't believe i was in coach. I travel every year overseas and usually use a different airline, this year i used British air/AA and i will ONLY fly with them again. Everyone was helpful. Plane was clean. Bathrooms stayed mostly clean. Food was pretty good. There was an open row and the attendant offered it to me and my 9 y/o daughter"
缺點： "35 minutes off schedule"
優點： "The crew was nice and because the flight wasn't full we had ample space."
缺點： "Flight was delayed. It was already a late flight with 2 children"
優點： "Snacks and beverage"
缺點： "Flight was delayed two hours then canceled."
優點： "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
優點： "arrived 1/2 hour earlier than expected"
缺點： "it got a bit cold in plane and no blankets/pillows Had to pay for a headset/earphone to watch movie or isten to music!!!"
缺點： "Everything was just perfect .. on time , friendly faces, great attitudes, very helpful . The fight was wonderful ."
缺點： "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
缺點： "Seats need to be bigger (wider)"
缺點： "flight booking was changed from non-stop to connecting!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Quick boarding"
缺點： "No leg room, uncomfortable seat and shitty WiFi kept cutting out or buffering"
優點： "On time"
缺點： "Food was poor"
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
缺點： "Great flight attendants"
缺點： "Flight was very late departing"
缺點： "Leaving on time"
優點： "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
缺點： "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Hard to come up with something"
缺點： "Remarkably, airline was unaware of FAA regulation requiring window seat for Portable Oxygen. Switched at the last minute to the last row, which does not recline. Thus sheer misery for someone with back trouble. Wi-fi also inoperative. Plus, the panel on the siding was loose snd vibrated the whole time."
優點： "The plane was new"
缺點： "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "It was the first of three flights. I was automatically rebooked on a flight that didn’t allow nearly enough time to make my connection. United didn’t want to help because only one of the flights was really theirs. Same with Swiss Air. It was a terrible beginning to my trip. I lost money on shuttle fair since I never went to Minneapolis, too."
缺點： "Not much choice of good movies"
優點： "They were very kind to my very tired toddler for a late night flight."
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "Service was very good, they were on time and considering the flight time food was good too."
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
優點： "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
缺點： "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
缺點： "my checked luggage was delayed a day"
優點： "Quick flight , no complaints"
缺點： "The leg room for the seats is so tiny compared to other planes I’ve been on"
缺點： "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
優點： "Nothing, The flight didn't happen"
缺點： "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
缺點： "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Easy check in. Good flight. Good food."
優點： "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
缺點： "The airline was generous with luggage allowances."
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
優點： "Improve the food and be ahead of the best"
缺點： "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"