缺點： "lost baggage to Kathmandu"
優點： "clean and new plane with enough rrom for decent comfortable foos was ok, fish dish was a bit too salty."
優點： "I liked that the crew were very attentive and smiling."
缺點： "The flight was bad because of the passengers who had no sense of personal space."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
優點： "Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either."
缺點： "Not much"
缺點： "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
缺點： "Very good and friendly"
優點： "I really liked the layout of the seats in Economy. Very comfortable. Didn’t seem like a huge crowded section, and very good service and movie selection. Also bathrooms were very clean. Food service also very good!"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "The food"
優點： "Courteous staff, meal served on a 2 hr flight"
缺點： "Overhead movie was only in Chinese with no headphones distributed. Boarding passes have to be claimed in Guangzhou from a previous flight."
缺點： "Too crowded"
缺點： "It was almost an hour late and no explanations in English were given"
缺點： "The flight was more than 2 hours late and I almost missed my connection. All the explanations given were in Chinese. There was nobody on board who could tell me what is the matter."
優點： "Clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
缺點： "The 737-800 seats are a bit tight in economy."
優點： "Food and beverage service was class. In-flight movies were decent. Flight was smooth and faster than projected."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water."
缺點： "Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning."
優點： "Food & entertainment"
缺點： "Babies crying the entire trip. There should be a special place for families with three young children under the age of 4."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I missed my flight due to certain inevitable reason and kayak or China southern both didn't wanna help me in such case."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "That I got on the flight. That it was cheap."
缺點： "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Everything went smooth"
優點： "Because we had a 10 hour layover in China, the airline gave us a hotel stay including a buffet breakfast."
缺點： "The seats were hard and seemed to be cramped together. The food wasn't the best."
缺點： "The food was very Chinese which makes sense it just wasn't to my taste."
優點： "The flight crew were extremely hard working and efficient."
缺點： "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
缺點： "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
優點： "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
缺點： "Seats were narrow."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Boarding was efficient"
缺點： "Service Crew was not friendly unlike other stewardess in previous flights"
優點： "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
優點： "The staff was very friendly and accomodating."
缺點： "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
優點： "A380 Business class has new seat configuration that offsets all seats and each is its own "pod". The equipment is new and very comfortable. People on both segments were very nice"
缺點： "787 Dreamliner is a fairly new plane outfitted with Business class seats from 15 years ago. They are side by side with no dividers and very uncomfortable. ALSO, they did not even board from jetbridge. We had to take shuttle bus past the entire airport and past the maintenance hangers to our plane. Flight from CAN to SFO makes "stop" in Wuhan, China for 2.5 hour layover. 1) Disembark onto shuttle bus. 2) Travel across airport. 3) Go through immigration or customs AGAIN and then security check of luggage 4) Walk 1/2 mile to business lounge 5) spend less than 10 minutes in lounge 6) get back on bus to be taken back to airplane. 7) wait another 1/2 hour b4 departure. Weird place to stop and even crazier procedures."
缺點： "Didn't even get to take this flight due to the airline moving departure forward FOUR HOURS and NEVER INFORMING US. Most miserable travel experience I've ever had."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "The warm washclothes & blankets were great!"
缺點： "They did not pass out enough water (2-3 cups) to keep hydratedfor a 14hr flight."
優點： "Warm washclothes & blankets were great!"
缺點： "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
優點： "Crew ware kindness with smile"
缺點： "There was like market at gate Therefore no priority boarding"