Rude gate staff, not much service on plane
boarding by bus(riding about 10 mins)
優點： "Both flights had amazing service, good food for meat eaters, and they were comfortable."
缺點： "The first flight was to Seoul and it was hot the entire time."
優點： "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Everything. Will definitely chose them again."
優點： "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
缺點： "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
缺點： "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
優點： "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
缺點： "Nothing to dislike."
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
缺點： "Entertainment options are out of date which is painful for long flights"
缺點： "Delayed flight departure and arrival"
優點： "Excellent movie selection."
缺點： "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
優點： "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
缺點： "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
優點： "Reliable, quick boarding, Incheon is a nice airport"
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
缺點： "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
優點： "On time, clean, friendly, comfortable, helpful."
優點： "Crew helpful"
缺點： "Food tasteless"
缺點： "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
優點： "Everything was very clean, on time, very efficient, staff was very polite."
優點： "Great food and service and comfortable seats"
優點： "Everything went well. Crew were helpful."
缺點： "There was no onboard entertainment system."
優點： "Business class lie flat bed"
缺點： "Crew does not pay attention to you"
優點： "Leg room, choice of food and everall services"
優點： "Room and cleanliness. Crews were awesome."
缺點： "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I like to fly on Korean Air. Always done right."
優點： "Great service and decent food, clean new plane!"
優點： "Everything was perfect perfect service excellent food the best I ever flown so far"
優點： "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
缺點： "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Service counter check in was very helpful"
優點： "They listen to your request kindly."
優點： "I liked everything, their friendly and professional service a board!"
缺點： "I was going nuts the whole ride the TV screen was broken!!!!!!"
優點： "Good food. Good movies. Plenty of room."
缺點： "Long flight, nothing you guys can do."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "food. antertaiment"
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點： "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
Smooth flight. Communications were good. Food quality was so-so.
Too north airlines among all.
Got me to the destination, long delayed.
No pillow provided, crew very friendly
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Best airline ever for economy
優點： "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
缺點： "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
優點： "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "Great seating"
缺點： "Free internet in long flights"
缺點： "flight on time. flight was delayed and gate changed"
優點： "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
優點： "Well organized boarding, friendliness of staff, food service"
缺點： "Flight was delayed by about an hour."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
優點： "My neighbor"
缺點： "Fight war delayed and we got a security check upon arrival"
優點： "The attentiveness of the flight attendants and the new plane."
優點： "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
缺點： "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
優點： "Clockwork prompt"
優點： "Staff, food and emenities great for economy class"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "business seats were excellent"
缺點： "all was good"
優點： "SQ did a great job again. I plan to fly them in the future."
缺點： "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
優點： "The seats seem to have more leg room, food was actually good, and the staff was delightful."
缺點： "It was a 17 hour flight, but they made it bearable."
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "Service was nice."
缺點： "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
優點： "Overall experience"
缺點： "Could have had a better selection of movies"
優點： "Crew service"
缺點： "Very old entertainment system. Poor screen visibility. Cramped"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "Crew was great. Food not bad for airline food . It was clean."
優點： "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "The friendliness of the staff, the food and overall the experience."
缺點： "That our bags weren't check in all the way to SEA"
優點： "Reasonable price"
缺點： "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
優點： "Very helpful and polite staff"
缺點： "Old B777-200 with small personal screen. And they don't have pillows on board."
優點： "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Attention to detail, good leg room, entertainment options and a brand new plane"
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "Crew was outstanding"
缺點： "No sound on my entertainment system"
I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).
優點： "All great, except limited entertainment and wifi was n.a."
缺點： "Wifi, I was on replacement aircraft and no wifi for the whole flight"
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
缺點： "Terrible service and all around outcome. Would not fly Air New Zealand again"
優點： "All good"
缺點： "It was very cold so the cabin could have been warmer"
優點： "Seat hard on older aircraft, needs new cushioning on seat"
優點： "Ground staff were particularly helpful"
缺點： "Seats, food, entertainment"
優點： "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
優點： "Seat was comfortable (exit row) for a commuter jet."
優點： "Comfortable seat."
缺點： "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
優點： "Very friendly and helpful staff"
優點： "Very efficient trip."
缺點： "One flight attendant was subdued and not too bubbly."
優點： "The entire experience is well thought out"
優點： "I love the entertainment system. The airline attendants uniforms are very colourful."
優點： "We made it to Christchurch safely and on time."
缺點： "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
缺點： "Was not informed a return flight listing required Was not informed $260 baggage fees"
優點： "A bit late leaving Auckland but we were kept well informed of the changes"
缺點： "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
優點： "Left on time and arrived on time"
缺點： "ATR seats uncomfortable No food"
優點： "I got there on time"
缺點： "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
優點： "Good flight. Good crew. An overall good experience"
優點： "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
缺點： "Nothing at all!"
優點： "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
缺點： "Not enough time booked by kayak between an international arrival and domestic departure"
優點： "good entertainment"
缺點： "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
優點： "Nothing really. Smooth boarding.on time departure"
缺點： "Passengers with more than one bag as hand luggage"
優點： "Great customer service, from boarding to disembarking. Great care for comfort and needs."
缺點： "Selection of video options on the app entertainment systems."
缺點： "They charged $120 per checked bag- none are included in airfare. Also, no free food."
優點： "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
缺點： "I was not able to board flight because air new Zealand Staff would not assist."
優點： "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
缺點： "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
優點： "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
缺點： "All g."
優點： "smooth flight, good treats, great legroom and fun crew!"
優點： "Comfortable, easy flight."
缺點： "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
優點： "Everything FA even got our bags out while taxiing into gate"
優點： "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
優點： "The inflight seatback entertainment."
缺點： "Tiny seats and no snacks or drinks in flight."
優點： "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
優點： "No complaints at all"
優點： "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
缺點： "Nothing, as usual excellent service from Air New Zealand."
優點： "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
優點： "Good Service"
缺點： "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
優點： "Clean. Enjoyed the entertainment."
缺點： "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
缺點： "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
優點： "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
After cancelling our connecting flight from Hong Kong to Bali, forcing us to book that leg with another airline, they didn’t want to check our bag all the way to Bali because it wasn’t a partner airline. They finally relented, but our bags still didn’t make the connection through Singapore and arrived a day later.
Same with previous comments
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew amazing."
缺點： "Food variety should be increased."
缺點： "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "The flight was good"
缺點： "Everything was great"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
缺點： "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "Nice plane. Crew was great. Seat not bad for economy."
缺點： "Only complaint was the 5 or 6 hour delay because of the weather."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Very professional and attentive"
優點： "Yup all gud"
缺點： "All gud"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Friendly and efficient staff."
優點： "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "A perfect landing/touchdown into Auckland. Great pilot"
缺點： "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
缺點： "The crew service very lack"
優點： "Modern flight and silent Large monitor"
缺點： "Uncomfortable seats Degraded quality of food and drinks"
缺點： "The stopover in Hong Kong was longer than I would have liked."
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "All went to schedule and flight attendants very good"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Great food, great movie selection."
缺點： "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "The crew is excellent. Travelling with baby and they take care of us attentively"
缺點： "Delayed 30min in the end."
缺點： "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
Just Crew service and Boarding pass team were very good. Uncomfortable seats!!!
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
優點： "Boarding through two doors made the process faster."
缺點： "A better explanation of the lunch choices would be helpful"
缺點： "For a flagship airline, a in seat screen should be a given. This is not a budget airline."
缺點： "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
優點： "The boarding process was easy, less hassle no extra security with lot of hassle"
缺點： "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
優點： "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
缺點： "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"
優點： "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
優點： "Love qantas airways! Such a great and safe airline."
優點： "It was our first time flying on Qantas. everything was above expectations."
缺點： "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
缺點： "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."
優點： "good seat"
缺點： "rude crew and unsanitary bathroom"
優點： "The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!"
缺點： "The coach seats were wide enough, but a couple of more inches leg room would have been better."
優點： "Online check in"
缺點： "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
優點： "great food, entertainment & service"
優點： "Normal standard for that kind of trip"
缺點： "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
優點： "warm food even on domestic flight"
缺點： "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
優點： "staff were very friendly"
缺點： "the entertainment equipment had a glitch and not function properly"
優點： "Lunch served was good."
缺點： "The flight was delayed a bit."
優點： "Exit row seat. Lovely aircraft and cabin crew."
缺點： "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
優點： "Check-in & flight staff were very pleasant."
缺點： "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."
優點： "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
缺點： "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
優點： "Good crew"
缺點： "Poor meals in cardboard boxes"
優點： "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
優點： "Economy seats were comfy."
缺點： "Food was terrible! Literally inedible."
優點： "The entertainment is great and food is great. Some of the crew were grumpy but it is a lot of time for them."
優點： "It was a pleasant flight."
缺點： "I'm satisfied"
優點： "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
缺點： "got stuck in middle seat, def not comfortable; crew not very cheery"
優點： "Boarding was quick and the crew was very pleasant."
缺點： "I noticed duct tape repairs on the chair in front of me. Also the armrest between my partner and my chair was broken and wouldn't stay up. The food was average. I've noticed a huge decline in food quality from 4 years ago. Also the airline's choice to serve stinky fish on a plane was questionable."
優點： "The flight itself was fine. Point a to point b with no hiccups."
缺點： "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
優點： "Dinner meal"
優點： "A cut above all others"
優點： "The entertainment had a great selection"
缺點： "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
優點： "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
缺點： "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
優點： "Close to two hours delay leaving Australia"
缺點： "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
優點： "On time dep and arr."
缺點： "Nothing specific."
缺點： "Having to pay for food in American Airlines codeshare flight."
優點： "I cannot thank the Qantas staff enough for our recent, very smooth trip from Melbourne to Dubai. I was a little worried about the 14 hour trip since I am 7 months pregnant and wanted to be sure I had enough room to move about as needed. Both the desk and plane staff arranged for my husband and myself to have 4 seats to ourselves (luckily, it wasn't a full flight!) which allowed me to rest and put my feet up (literally!) through our long journey. They also checked on us frequently to make sure we were comfortable throughout. Thanks so much Qantas, we will definitely be traveling with you again with our little one in tow!"
優點： "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
缺點： "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
優點： "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
缺點： "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
缺點： "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."