優點： "I liked everything. The crew was nice, there was leg room and if people wanted they could watch a movie. There was a nice small meal even though it was only an hour flight."
缺點： "Well, I'm not exactly sure. I understand why there were many different languages for the announcements. English, Korean and Japanese. Even though that stops what you're doing on the screen, it can't really be helped, unless they know which language each person prefers in each seat and programs the message to only play in that language for each individual seat."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
缺點： "Perhaps, the movie choices could have been expanded."
優點： "lots of legroom. courteous staff. bathroom is clean"
缺點： "everything is excellent"
缺點： "No phone charger."
優點： "Staff are very nice"
缺點： "Few selections of movies"
優點： "Even coach had plenty of room"
缺點： "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
優點： "Same as above"
缺點： "Same as above"
優點： "Flight attendants are nice and working hard"
優點： "Very nice crew."
缺點： "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
缺點： "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Food was good, friendly service"
缺點： "Movies were not good, not enough selection"
優點： "the beautiful and polite crew"
缺點： "seats lack of cusion"
優點： "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
缺點： "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Great service. Comfortable seating."
缺點： "More variety in foods available would be nice but whatever we did have was good."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
缺點： "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
優點： "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
優點： "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
缺點： "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
優點： "Boarding was pleasantly quick relative to other flights I have been o"
缺點： "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"
缺點： "I'm still in Korea. I want to go home."
優點： "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
缺點： "the seats are not comfortable,"
缺點： "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
優點： "I am on the plus size and I always have a hard time choosing an airline that would be comfortable for my size. Its was my first time to fly with Asiana and I was so impressed with how generous their seat space is."
缺點： "Food is not the great"
優點： "The leg room is very spacious and the staff are very friendly."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
缺點： "Got sick from veg food"
缺點： "No good Korean movies to watch."
優點： "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
缺點： "I have nothing negative to say about my entire experience."
優點： "Flight attendant are smiling&friendly...nice landing."
缺點： "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
缺點： "The flight was late more 2 hours. The beverage didn't deliver usually and enough."
缺點： "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
優點： "Meal was good"
缺點： "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seou"
優點： "Very comfortable seat (business class)"
缺點： "Choice of movies was not that varied."
優點： "Food is excellent. Friendly and courteous flight attendants."
優點： "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
優點： "Excellent customer service."
優點： "- gentle crews"
缺點： "- old avion especially very small monitor - few snack"
優點： "see above"
缺點： "The entertainment console was very outdated. You couldn't select a movie as it played on a reel--so you had to wait until it was over to watch it. ALso, the screen would go blank or black and would be fuzzy not due to turbulence but just plain bad equipment. The stewardess couldn't help as it was something they could obviously not correct. This made the 12 hour flight not fun."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Crew was polite and served cabin well"
缺點： "Outdated entertainment system - plane should be replaced! Much less comfortable seats than United flight we took from Newark to Beijing"
缺點： "flight was 30 minutes late, requiring me to run to catch a connecting flight."
缺點： "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
優點： "Overall great, compared to the price."
缺點： "Need more selections of foods."
缺點： "Too many kids"
優點： "The CS is very good and we boarded the plane with a SWA level of efficiency."
缺點： "The inbound plane was delayed."
優點： "Smiling stewardess"
缺點： "So far so good"
優點： "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
缺點： "low price air ticket doesn't mean low quality service!"
優點： "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
缺點： "Basically nothing considering what LCCs provide."