Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Polite crew, got our selected seats, clean"
缺點： "WiFi didn’t work"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
缺點： "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Lots of legroom"
缺點： "No complaints I was pleased"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Crew service responsive and helpful."
缺點： "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "It seemed more spacious. Food was pretty good."
Seatcomfort and food selection!
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
The crew were great the food was just ok
They let me board first because I'm a cancer patient & 75 years old. That was greatly helpful.
缺點： "Food and entertainment"
優點： "Seat was very comfortable"
缺點： "Missing snacks"
優點： "The second flight was perfect."
缺點： "No vegetarian options at all without advance notice."
優點： "Efficient, no worries."
缺點： "Movies out dated"
優點： "Crew was great food was great flight was safe"
缺點： "More room"
優點： "The crew was on it when it came to responding to the call button."
優點： "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
缺點： "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
優點： "Everything. Seat...crew...food...all of it."
缺點： "Can't think of anything. All was great."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Got me there and back on time!"
缺點： "Could've had a larger movie selection"
優點： "Service and food was good."
優點： "Service was great. Food was good."
優點： "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
缺點： "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
優點： "Wheelchair assistance"
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
缺點： "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
優點： "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
缺點： "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
優點： "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
缺點： "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "Boarding was a free for all. did not board by aisle."
優點： "Good service and on time"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I enjoyed the service and the touch screen TV."
缺點： "I didn't enjoy how cramped the seats are."
缺點： "too little leg room."
優點： "Great leg room and wonderful flight staff. Coffee was excellent."
缺點： "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
優點： "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
缺點： "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
優點： "Staff was great! Great food and fed frequently. No extra charges for luggage, beer or wine. The best flight experience we have ever had! Korean Air goes out of its way to know multiple languages!"
優點： "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
優點： "Service and leg room!"
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "We are delayed for 2 hours"
優點： "Service counter check in was very helpful"
優點： "same as above"
缺點： "same as above"
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "I liked the service of korean airline, thier cabin crew are polite and friendly."
缺點： "I was disappointed if their food.,,"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Great service and entertainment"
缺點： "Food was no good"
優點： "Lots of entertainment options and nice crew."
缺點： "Food made my partner nauseous."
優點： "Food Comfort in seatting"
優點： "Boarding was good, crew was friendly."
缺點： "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"
優點： "Flight was great. The service and kindness of flight attendants was the best I ever had."
缺點： "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
優點： "Very friendly service."
缺點： "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
缺點： "Major turbulence made the flight miserable"
缺點： "Seats were changed twice for this flight. It was very cold on the flight"
缺點： "Flight status"
優點： "This was the best plane I’ve ever been on. 737-800"
優點： "Short flight. Great helpers with my mom!"
缺點： "My tv didn’t work my WiFi didn’t work and no beverage service"
缺點： "delayed an hour even though the flight took less than an hour"
優點： "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
缺點： "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
缺點： "Honestly? Not much could have been worse. Long delays, rude employees, lost bag with no help at all a day later. Say on tarmac for 2 hours with no AC. A piece of the plane fell off onto me the flight attendant did zero I’ve also had some shining star experiences but this flight wasn’t one of them."
缺點： "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
優點： "Apologetic crew"
缺點： "Massively delayed with no compensation"
缺點： "delayed and lost luggage! thanks"
優點： "Quick flight with no delays"
缺點： "Cramped seating."
優點： "Crew was nice. I liked getting regular meals/snacks."
缺點： "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
優點： "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
缺點： "Nothing actually. It was a very enjoyable flight."
優點： "Food and service was very good."
缺點： "Relocating us to vacant seats so that we weren't crammed all together."
優點： "Flight attendants were very attentive"
缺點： "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
優點： "Smooth flight and landing"
缺點： "Paying for upgrade seats that was tight"
優點： "Better space between the sits and the crew were nicer than prior fly with AA"
缺點： "Need better food"
缺點： "Entirely too crowded."
缺點： "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
優點： "Exit Row Seating"
缺點： "Delayed Flight 1 hour and 20 minutes"
優點： "Flt attendent was really nice, friendly, courteous"
缺點： "Flt not on time. A/C did not work properly."
優點： "No complaints at all. Comfortable and on time."
優點： "The flight was smooth and quick."
缺點： "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
優點： "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
缺點： "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
優點： "The smooth boarding process and the enterainment."
缺點： "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
優點： "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
缺點： "No interactions with the crew this time. Boarding is okay."
優點： "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
缺點： "No complaints."
缺點： "Broken in-flight entertainment system, broken ac plug, broken arm rest"
優點： "Crew was friendly and boarding was smooth"
缺點： "Plane took off a little late but not enough to mess up my plans"
缺點： "Too little room for legs and cabin was colder than usual."
優點： "Cheap seat had leg room"
優點： "on time"
缺點： "very cold"
缺點： "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
優點： "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
缺點： "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
優點： "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
缺點： "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
優點： "Direct Flight from LAX to RDU on a redeye."
缺點： "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
優點： "- Departure and arrival ahead of schedule - Great entertainment system and choices"
缺點： "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
缺點： "Plane was delayed by 4 hours due to mechanical issues"
優點： "Crew was the best."
缺點： "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
優點： "It served the function of crossing the ocean. The crew was kind."
缺點： "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
缺點： "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
優點： "No delays, speedy boarding and off boarding."
缺點： "Nothing..it was great."
優點： "Great customer service and attention"
缺點： "No inflight entertainment"
缺點： "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Private business class seats
Notwithstanding a delayed departure to allow passengers stuck in security to make the flight, all went very well.
Crowded and uncomfortable. Chaos with overhead bin space. Staff are pleasant.
優點： "First time traveling with my dog and it went well."
優點： "Timming Was ok"
缺點： "No Food, old tv, poor confort seat"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone."
缺點： "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Food was OK, entertainment good"
缺點： "Paid almost $500 to upgrade to Premium economy - electronic window shades were not functional and was sitting on the South side getting full sun for all the flight. Eventually tore out pages from magazine and stuck them in the window to get some shade. This is the second Air Canada flight in 2 months with electrical issues that I have experienced."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
缺點： "Economy is never very comfortable but was better than a lot of other airlines"
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點： "Ease of service and efficiency."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
缺點： "I ordered vegetarian food, but not shown on list ."
缺點： "Crew never respond to the bells"
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
缺點： "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
優點： "Getting off the plane."
缺點： "My flight was delayed and that's understandable, my luggage however was lost and I was not fully informed about the delayed luggage process with Air Canada. Now I will be at least 4, maybe even 5 days without my luggage at an international destination."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Everything was great"
優點： "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
缺點： "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
優點： "Overall service & friendliness"
優點： "Nothing! I was treated like garbage."
缺點： "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
缺點： "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."
缺點： "tight seats, charge for food"
缺點： "I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience."
優點： "It was a short flight and there was entertainment on board."
缺點： "Missed my original flight due to the delay in the flight from Newark. Had to be placed on standby and this was the third available flight to Toronto I got on. Boarding took forever for some reason. People were in line for at least half an hour so they gave out free earphones to compensate. Otherwise you'd have to purchase it."
優點： "Flight attendant did his best to make light of a tough situation."
缺點： "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."
優點： "Very accommodating and friendly staff. Very attentive to our needs."
缺點： "The selection of entertainment onboard to pass the time (eg movies, TV shows, etc..). It could of been better."
優點： "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
缺點： "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
優點： "The first leg of the trip was great from Montreal to Toronto on wide body plane."
缺點： "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."
優點： "I liked the boarding lines based on groups."
缺點： "Only was offered a small bag of mixed snacks and a drink."
缺點： "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault."
缺點： "No tvs. Delays. Worst airline ever"
優點： "once i got through checking in everything was ok"
缺點： "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
缺點： "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
缺點： "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
優點： "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
缺點： "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."
優點： "The ground staff were vl.ery helpfull"
缺點： "More leg room and more shoulder room."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Once on board, everything was great."
缺點： "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
缺點： "They skipped me for drinks"
優點： "Great service from the tiny crew. No issues with boarding, either."
缺點： "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
優點： "I loved how smooth the flight was"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Nothing about United is good."
缺點： "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
優點： "Left on time and arrived early. Crew was great."
缺點： "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
優點： "2 sear rows so no middle seat"
缺點： "Late departure"
優點： "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
優點： "everything was on time and no one got kicked off of the flight!"
優點： "Attendants were great"
缺點： "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
優點： "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
缺點： "Flight movie didn't work"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Not very many people on plane so we were able to space out more."
優點： "Left on time and landed early"
優點： "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
缺點： "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
缺點： "back of lane smelled like lavatory - ugh"
優點： "Roomy space. Nice staff"
優點： "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
缺點： "We were delayed 3 hours, and didn't get in until 2:00am"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "I was fine"
缺點： "boarding zones were off"
優點： "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
缺點： "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Everything was great"
缺點： "I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Professional and timely"
優點： "Great service"
缺點： "Waiting an hour to take off"
優點： "I was given TSA precheck which was great."
缺點： "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
缺點： "There were a lot of children on the flight."
優點： "Crew pleasant."
缺點： "Tight space and no food to speak of."
優點： "Most things"
缺點： "Some things"
缺點： "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
優點： "The crew was awesome and the flight wasn't bad at all"
缺點： "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"