優點： "Super good crew."
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
優點： "Superior standard"
優點： "The staff was amazing"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
優點： "Ok boarding, plane was new, entertainment system was up to date"
缺點： "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
缺點： "No complain . It’s singapore airlines and not dirty air India or jet Airways"
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
優點： "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
優點： "Great seats and efficient service all round."
優點： "Efficiency, good."
缺點： "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
缺點： "For better leg room in business class go for the bulkhead seats"
優點： "Flight was very pleasant and enjoyable, on time for both departure and arrival."
缺點： "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
缺點： "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Extra leg room, great service and good food."
缺點： "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
缺點： "I liked everything"
缺點： "Very tight space"
優點： "The inflight entertainment was great, lots of movie selections"
缺點： "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
優點： "The service is exceptional!"
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "The staff is amazing and know what parents of bubs need."
缺點： "The toilets were a little unsanitary."
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "The comfort and caring staff"
缺點： "Food serve a bit slow with the no of pax and long queue for the washroom"
優點： "The crew was very nice and professional and the amenities were top notch."
缺點： "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
優點： "Food, service"
優點： "Food, service"
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
優點： "Crew very friendly"
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
缺點： "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
優點： "Loved the food/Movies/seats."
缺點： "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
優點： "Brand new aircraft, excellent service and food"
缺點： "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
優點： "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
缺點： "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
優點： "Flight was nice and on time"
缺點： "No toothbrush toothpaste and eyes shades provided"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The counter workers upgraded my seats to window and a better boarding group."
優點： "The crew was helpful. Flights were on time."
缺點： "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
優點： "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
缺點： "No suggestions"
優點： "Very friendly crew, and great entertainment options."
缺點： "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
優點： "cheuk in 快！吾使等太耐！"
優點： "Cabin crew services"
缺點： "Food could have better"
優點： "The service was great and the entertainment tv worked better than the first plane."
缺點： "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
優點： "on time departures,kochi airport is great ,overall a nice trip"
缺點： "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "departure on time, seat comfort, service okay at time when I expect to have it."
缺點： "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
優點： "good entertainment, great staff"
缺點： "plane a little older, but all in, it was fine"
優點： "Very Very Good"
優點： "Very responsive and friendly crew"
缺點： "Would like to see more vegetarian options"
優點： "Very helpful and arranged for me to move next to a friend (we had booked separately )"
優點： "The food was pretty good and the one ICE video center that was working offered a ton to watch."
缺點： "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
缺點： "Terribly long flight. Unclean toilets."
優點： "The cabin crew was attentive and helpful."
缺點： "The flight seemed crowded and did not have enough room for carry on baggage."
優點： "The staff is always exceptional. Providing service for my every need."
優點： "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
缺點： "The crew were really young and not very talkative."
缺點： "Departure time ruins the whole night"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
缺點： "I like it"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
缺點： "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
優點： "The excellent service and the very attentive cabin crews."
優點： "Overall a pleasant and comfortable flight."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
缺點： "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
優點： "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
優點： "It felt like home. =)"
缺點： "it felt too much like home. ;)"
缺點： "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
優點： "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
缺點： "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
優點： "The cabin crew"
缺點： "It was delayed for 8 hours!!!"
優點： "Excellent experience. The airline I will be looking to fly from now on."
優點： "The FA that served my part of the cabin was polite, friendly, and cheerful."
缺點： "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
優點： "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
缺點： "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
優點： "Very clean and comfortable. Staff very attentive."
缺點： "Many sick passengers on board."
優點： "Late departure but kept informed. Food good."
缺點： "The crew should be more kind."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Entertainment option"
缺點： "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "3 hours delay for a flight of 1 h 45 min"
優點： "Wheelchair assistance..very dignified"
缺點： "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
缺點： "Seat was very uncomfortably"
優點： "Everything was excellent, crew, seat, food"
缺點： "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
優點： "The flight was delayed from sfo to Hongkang. Very disappointed."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
優點： "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
缺點： "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
缺點： "flight always late as usual"
缺點： "flight lates as always"
缺點： "flight delayed as always"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "flight delayed as usual"
缺點： "short haul business class seat very uncomfortablev- flight delayed as usul"
缺點： "1h30 delayed as usual"
優點： "The crew is very proactive."
缺點： "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
缺點： "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"
優點： "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
缺點： "Seats too narrow in Economy."
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
優點： "Yup all gud"
缺點： "All gud"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "nothing to add"
缺點： "nothing to add"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Friendly and efficient staff."
優點： "Everything, thank you. See you next time. The best airplane"
缺點： "Nothing it was perfect .the flight was so excellent .no words to say"
缺點： "I didn’t have a pillow."
缺點： "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "A perfect landing/touchdown into Auckland. Great pilot"
缺點： "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
優點： "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
缺點： "The food on Cathay still has not improved compared to other airlines'"
優點： "The flight is on time"
缺點： "Immigration waiting time is long"
缺點： "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
缺點： "The crew service very lack"
優點： "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
缺點： "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
優點： "They were really nice and the plane was pretty new"
缺點： "No bad experience"
缺點： "Indian food could be better"
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
優點： "Cathay never let you down. Good service, great staff."
優點： "Not much to like particularly for this flight."
缺點： "The crew was a bit rough."
優點： "The customer service, the seats were comfortable and the food was great"
優點： "It was ontime"
缺點： "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
缺點： "Seat legroom"
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "It was a true Turkish Airlines experience! Awesome as always!"
優點： "Good movies good food"
缺點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "Everything went well"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "Best service, food, seats, space, amenities."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing!"
優點： "Crew efficient and tried to accommodate everyone."
缺點： "On the runway, the crew upgraded a family with two small toddlers. They cried on and off non stop and walked back and forth in business class. I pay for business class so I can have some peace and quiet ! Crew informed everyone that they switch this family seat due to the safety of this family seat. I understand they need seats but crew should upgrade another couple with no toddlers and maybe a star alliance gold member rather than give this family with the toddlers the upgrade. No one wants to pay for business class with 2toddlers crying and up and down aisle ."
缺點： "A little late"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
優點： "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
優點： "Food and service in business class were exceptional."
缺點： "Lie-flat seats hard as plank boards!"
缺點： "Connecting flight From plane to the gates"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Organized overall"
缺點： "Cabin way too cold"
優點： "Professional nice food"
優點： "todo la gente la comida la chltura me encanto esta ciudad espero visitarla pronto"
優點： "Boarding and arrival was on time."
缺點： "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
優點： "Istanbul Airport has good facilities and F&B options"
缺點： "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點： "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
缺點： "No inflight entertainment even for business class passengers."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
優點： "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
缺點： "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
優點： "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
優點： "Comfortable, on time and as always good service from Turkish Airlines"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
缺點： "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
缺點： "The worst airline I have ever flown with, worst disruption management"
優點： "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
缺點： "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
優點： "Well looked after from start to finish!"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "All is good"
優點： "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
缺點： "The leg room was a bit limited on long flight."
優點： "their services in the plain and they are very discipline as well"
缺點： "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
優點： "Friendly good service"
缺點： "Istanbul changing gate to get to such long walk"
優點： "Food was good. Flight was good. Crew during the flight was good"
缺點： "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
缺點： "Free wifi"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "The aircraft"
缺點： "No overbooking next time!"
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "The flight crew was so friendly and the food was really good."
優點： "Crew was nice and friendly"
缺點： "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
缺點： "Larger meals."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Good comfortable seat with extra leg room. Pleasant crew."
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
優點： "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點： "No charging ports for electronic devices."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
缺點： "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
缺點： "The streaming service didn’t work"
優點： "Boarding was quick, Flight on time....just a regular service and plane"
缺點： "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
缺點： "Amesterdam airport employee was really rude"
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點： "They were awesome."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "The crew was very nice and helpful."
缺點： "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
缺點： "seats on Jet air flight are very uncomfortable"
優點： "Short flight friendly crew"
缺點： "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
缺點： "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
缺點： "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
優點： "The service of the crew onboard"
缺點： "Entertainment not to many recent movies and the boarding process was a little bit confusing."
優點： "Staff was excellent. Entertainment options pretty good."
缺點： "Seems very dated. Business Class felt cramped and not very luxurious."