The people were very professional, from checking in to boarding , to assisting your every need while flying . I have enjoyed flying KoreanAir for over 10 years and I still love them to this very day. They are one of a kind.
Multiple Passport checks Better communication for English speaking traveling people.
優點： "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
缺點： "I’ll use Korean Airlines again!"
優點： "Fortunately plane not full and was able to use adjacent seat(s)."
優點： "Clean, kind cabin crew & nice meals"
優點： "Boarding is quite fast."
缺點： "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
缺點： "Inconsistent entertainment system"
優點： "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
缺點： "I can't think of anything I disliked on this trip."
缺點： "transit was bad. Almost late for my flight"
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "Crew service"
缺點： "Food quality was ok."
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "Comfortable seats. Excellent and courteous, and friendly service."
缺點： "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "Great flight crew, speedy and efficient departure procedure"
缺點： "Horrible delayed and no food offer or available even to purchase!"
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "The flight attendants were great. Food good and drink service also."
缺點： "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
優點： "Room and cleanliness. Crews were awesome."
缺點： "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點： "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Food not too bad, plenty of beverages."
缺點： "Nothing not to like."
優點： "Light flight, extra space."
缺點： "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
缺點： "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
優點： "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
缺點： "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
缺點： "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
缺點： "Long taxi wait before takeoff, may be the airport's fault."
缺點： "We are delayed for 2 hours"
優點： "Service counter check in was very helpful"
優點： "comfortable seats...above average food choices"
缺點： "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "You need to have wifi"
缺點： "Get wifi"
缺點： "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Food, staff, comfort, boarding, amenities + minimal turbulence!"
缺點： "Baggage handling (rough), de-planing."
Flight delayed a couple of times.
We had to change gates 3x. Got off late. Given wrong gate info. The lines were so long I couldn’t get lunch.
缺點： "Excellent experience during covid times."
缺點： "Boarding crew not very friendly"
優點： "Quick boarding process! Everything was on time as estimated."
優點： "The entertainment"
缺點： "Departure times"
優點： "The crew was amazing"
缺點： "Other travellers where rude"
缺點： "Just hate the super smaller seats and the reduced spaces everywhere"
缺點： "The delay was totally unexpected and frustrating particularly when no bad weather around!"
優點： "The crew was great."
缺點： "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
優點： "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
優點： "The crew was amazing. My seat was comfortable."
缺點： "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
缺點： "Flight was delayed due to crew not being available."
優點： "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
缺點： "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
缺點： "Passengers should have the option to ask for additional snacks."
優點： "Crew was friendly and graciously got the hot tea I wanted."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
缺點： "Everything was good!"
缺點： "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
優點： "Being in First Class"
缺點： "Heavier food selection would be appreciated."
缺點： "Seats were a little tight."
優點： "Attentive and friendly crew, great entertainment system"
缺點： "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
優點： "Chairs was comfortable"
缺點： "I had a kid kicking my chair the whole flight."
優點： "Everything in 1 class"
優點： "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
缺點： "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
優點： "Quick, safe flight. Very good pilot."
缺點： "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
優點： "Early arrival!"
缺點： "Didn’t know that I didn’t have a window on the row I was on"
缺點： "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
優點： "Aircraft appeared to be brand new"
優點： "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
優點： "Everything went wonderful. Excellent crew"
缺點： "No problems"
優點： "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
缺點： "Everything was perfect. Nothing negative to report."
優點： "New Plane - super roomy great selections of movies to watch for free on the TV!"
優點： "Everything went smoothly boarding etc."
缺點： "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
優點： "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
優點： "Delta Comfort seats"
缺點： "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
缺點： "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
缺點： "They were rude and notnhelpful lost my luggage"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Overall it was good"
優點： "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
缺點： "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
優點： "When I was finally able to get on a later flight this was a very good one"
缺點： "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
優點： "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
缺點： "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
優點： "Really surprised to see that Deltas new 737's had free in seat entertainment."
缺點： "Boarding was a little awkward."
It was a pretty empty flight. That's about it
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
缺點： "Not charging me 100 dollars For a luggage that was 56 pounds"
缺點： "Smooth flight. Left on time arrived on time."
缺點： "Attitude of flight attendant"
優點： "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
優點： "The pilots did a great job through turbulent air"
缺點： "I wish the seat reclined further back"
缺點： "The experience was excellent."
缺點： "More room I pay for main cabin It feels it was just the regular"
缺點： "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
優點： "Easy in easy out"
缺點： "Lack of entertainment"
優點： "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
優點： "Great crew, comfortable chair. Entertainment was great."
缺點： "Everything was great."
優點： "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
缺點： "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
優點： "The crew was great! The ride was smooth and the plane looked brand new!"
優點： "Great crew!"
缺點： "Flight was too crowded!"
優點： "Crew was nice"
缺點： "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
優點： "Courteous, friendly staff"
優點： "No issues at all"
優點： "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
缺點： "All good"
優點： "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
缺點： "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
優點： "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
優點： "Getting home safely"
缺點： "Finding damage to my luggage"
缺點： "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
優點： "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
缺點： "Couldn't get the entertainment app to work"
優點： "The crew was nice."
缺點： "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
缺點： "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
缺點： "The flight was delayed 3 hours waiting for a flight attendant"
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
優點： "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
優點： "Friendly crew"
缺點： "3 hour delay"
優點： "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
缺點： "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
優點： "American got it right this time. Departing on time with a crew that seemed well qualified."
缺點： "No yves on the plane like delta. Flight delayed 5hrs"
優點： "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
缺點： "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
優點： "Same as above"
缺點： "Same as above"
優點： "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
缺點： "Maybe a couple of other sandwich options might have gotten me to pay for one."
優點： "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
缺點： "The 9 hours delay and zero compensation"
缺點： "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.
優點： "Smooth and fast very clean and attentive crew"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "Everything is excellent!"
缺點： "The boarding procedure."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Late departure- even with snow issues have not had similar problems with WestJet"
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The flight was good"
缺點： "Because I miss my flight"
優點： "Crew was nice"
缺點： "Airplane was old, uncomfortable and no screens"
優點： "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
缺點： "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
優點： "Roomy plane."
缺點： "Restroom no working for disabled. Boarding was disorganized and chaotic."
優點： "Very good crue"
缺點： "Very concientiousvAiur Canada employees"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Staff was very helpful and kind"
優點： "Overall service & friendliness"
優點： "Direct to Toronto"
缺點： "Too many to list"
缺點： "Bumped off a direct flight from Toronto to Fort lauderdale with 6 other people. We all booked back in february. They are overbooking 5 to 10 percent now and kicking off the people who paid the least. There is no advantage to booking early only to be bumped. At the gate the AC employee said we would be credited 3 to 4 hundred dollars but we had to run to the customer service desk and then hop on an AC flight to Houston connecting with United Airlines to Fort Lauderdale. At the customer service desk a herd of people waited anxiously to be re booked and compensated. When they started handing out notice that they would send us 200 in the mail there was an uproar that fell on deaf ears. We then ran to get on the houston flight only to find out that flight was overbooked as well. We had to wait to see if they had any no shows. Fortunately I was able to stay on the plane. Upon arriving in Houston we were quickly ran to the United airline gate only to find out that Air Canada had dropped the ball again. We were not booked on the flight. Five of us had no seats booked , while I was booked to depart on a morning flight the next day with no accomodations arranged? Fortunately for us United Airlines picked up the ball and some how got us on the plane to Fort Lauderdale. Upon arriving around 1140pm! should have arrived at 5:20pm direct! we quickly ran to the AC terminal to get our luggage that was originally checked on the first flight. We were told that it would be there. AC employees with no concern at all told us it's not here and it would have been on the united flight that we just arrived on. After I explained that we werent even scheduled to be on the United flight by air canada, so there's no way it made it onto the plane. They looked at us like we were idiots, closed thier office doors and walked away. We ran back to the other terminal( shuttle buses stop at 11pm in Fort Lauderdale?) only to find no luggage again. Fortunately United picks up the ball again and traces our luggage back to Toronto, AC pulled it and left it sitting there. Because of Air Canada's inept employees I missed my rental car reservation and had to buy new clothes for the wedding the next day. They said they'd have the luggage to me by 11 am , it arrived at 11:30 pm the next day. Save yourself the hassel, fly any other airline other then the iconic continually bailed out by the federal goverment airline. If you know, no matter how bad your company and service is ,you will always be bailed out would you work hard? Probably not, hence the atrocious attitude and poor performance of this dead horse airline."
優點： "Efficient and helpful."
優點： "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
優點： "Where rude also unable to hear safety announcemts"
缺點： "TO - Pearson AIRPORT horrid CUSTOMS layout- all automation with little assistance and little signage what to do... when 300+ people need it simultaneously it is a mess. NO warnings if/when to collect luggage or not- so waste time at baggage carosel when it is not coming out between flights. Too few Attendants sending connections on wild walk through long concourses to undefined line ups. Customs surely...not humored at all. Why the second time 45 mins cattle line up for security pass through before customs?? IN TRANSIT STILL??!! Not having proper crew ready to take over flight when delays make first crew sign off...waited on plane with no service for 1.5 hrs no water or food - should have disembarked to terminal?? Babies kids had 5 hrs onboard with no distractions or food. YIKES!! In the AIRPORT lack of AIR Canada personnel attending gateways! EMPTY until 20 mins before flights. Customer Service Desks somewhat helpful...could do more form their stations."
缺點： "Slow check-in, old plane"
缺點： "The space between the row seat has become too narrow."
缺點： "Old planes,limited food"
優點： "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
優點： "Layla!!!! Mimosa Heineken"
優點： "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
優點： "Fast flight"
缺點： "No leg room Overbooked Bad choice of movies"
優點： "-Direct flight -The boarding by sections. Less of a stampede."
缺點： "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
缺點： "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
缺點： "Flight got delayed over 1 hr"
優點： "I didn't like anything about it."
缺點： "The crew needs to learn how to effectively execute the meal/drink service. It takes entirely too long. Also, on an international Flight, over three hours, you don't provide a snack!? And the small cup of soda we get takes over an hour for some people to get. The seats are entirely too close. I'm 5'9 and my knees were digging into the seat in front of me. Then the guy in front of me reclined and I had absolutely no room. I had to turn to the side. We didn't board until around the time we were supposed to depart. We were over a hour behind schedule. They held the plane to get a passenger's bag off because he was stuck in customs. Unless it's a funeral I need to get to, I'm not flying Air Canada again."
缺點： "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
優點： "Great wifi ap entertainment feature"
缺點： "Being delayed twice- once for late passengers then for door problems"
缺點： "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
優點： "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
缺點： "AIR CANADA charged departure time after original reservation was made for our return trip to a later time that was inconvenient that resulted in a hardship driving for ( senior citizens) arriving home after a 4 hour drive from the airport to Ocala, FL.home arriving at 1 AM."
優點： "Very smooth flight crew attendants very nice"
缺點： "There is no TV to watch movied"
缺點： "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Getting off the plane"
缺點： "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
缺點： "No drink service And no free tv"
優點： "Smooth boarding process."
缺點： "The WiFi wasn’t working."
優點： "The plane was clean and on-time"
優點： "Da food, seat"
缺點： "Da Music"
優點： "The loading and no hassle boarding"
缺點： "Nothing everything was smooth"
優點： "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
缺點： "The crew was very helpful & pleasant."
優點： "Plenty of leg space and crew was friendly"
優點： "Friendly efficient staff with good service and comfortable jet."
缺點： "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
缺點： "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
缺點： "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
優點： "On time and early arrival."
優點： "The service was good along with everything"
優點： "On time departure and arrival"
缺點： "That you charge to watch the entertainment."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Everything was good"
優點： "The blanket was nice. The crew was very friendly."
優點： "Very professional employee! Well thought safety equipments"
優點： "Boarding was easy and there was plenty of overhead space for my carry on luggage"
缺點： "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
優點： "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
缺點： "4 hour delay"
優點： "The crew was very nice and welcoming!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Everything is great"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Turbulence was insane"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "My seat was given away and had to rebook on another flight and another airline"
優點： "Pleasant crew."
缺點： "Tight space between seats. Quite uncomfortable."
優點： "Leg room in economy plus. We were upgraded because of a seat assignment issue."
缺點： "No entertainment what-so-ever! And the wifi didn't work. Extremely warn/hot in the cabin from takeoff to landing and the blower didn't work."