There were no snacks in a 31/2 hours flight very strange
Wasn't impressed with a desk member that I observed not letting a family get on their flight to Orlando as they arrived literally as the doors closed. Their flight from Calgary had been delayed. Very poor customer service!! Our flight was 3 hours late! Considering all the chaos at the airport we've heard about ,our first flight since covid was good.
I had smooth check in process and boarding.
Everything when without a hitch
缺點： "Make sits more comfortable, they are terribly uncomfortable for such a long flight at night."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "they gave me the special food"
優點： "The crew was kindly and friendly"
缺點： "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "Comfortable flight, good service."
缺點： "The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored."
優點： "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
缺點： "Ran out of half the food options halfway down the plane."
缺點： "No snacks unless you are willing to pay more than 10 dollars lol"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The boarding and take off is good-getting to the destination a bit ahead of schedule is welcoming"
缺點： "Flight attendants so ordinary in what they did, lack of professionalism, service so so, talk a lot but do little"
缺點： "Never happened. See above"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
缺點： "No individual entertainment on an eight hour flight."
優點： "Returning to London and Paris in 2018 and hope w/ no snafus"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The seats were large, and they had power."
缺點： "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
優點： "My first flight with Air Canada (TCA) was 64 years ago in 1953 and the airline still feels safe and solid."
缺點： "Food seemed OK but we both suffered severe stomach upset after the flight. From gate to gate in Montreal was many thousand steps. Crazy."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "There was nothing outstanding on this flight."
缺點： "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
缺點： "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Late start on each leg. Entertainment not available in every flight."
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
缺點： "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
缺點： "Poor entertainment selection for such a long flight. Very little food for Sydney/ Vancouver leg and I am small eater."
優點： "Food was good and flight attendants were very professional. Our first time flying Air Canada and I was very impressed!"
缺點： "To pay so much for a transatlantic flight and have to pay $10 for an IPad on the 8 hour trip home??? It would be nice if even limited internet was included so we could use our own device. The worse experience was getting through customs at the airport in Barcelona on the way home. Only two agents available to stamp passports on a Sunday morning when the world's largest cruise ship (Royal Caribbean Harmony of the Seas) had docked earlier that morning? We arrived at the airport at 8:30 and no Air Canada agents were available to check us in until 9:00. After waiting to get through customs and we proceeded to our gate, our 11:45 flight was just beginning to load! Lots of shoving and people cutting line to avoid being late for their flight. I heard one person mention they had missed their flight, and I'm certain many others did as well. With the chaos and delay, I'm surprised altercations didn't happen. The airports/airlines need to work with the local authorities to avoid these delays and provide their customers better service."
優點： "The price :)"
缺點： "Wasn't able to play the videos on my iPhone."
優點： "Transatlantic flight with charge for a beer? No free entertainment, not even audio? $10 for iPad rentals? Macaroni & Cheese as main dish?"
優點： "Flights were on time"
缺點： "Service was good"
缺點： "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
優點： "Plane was super old...peeling paint, barely any full size luggage space, no in flight tv and always late or delayed. 4/4 flights we took were delayed. This airline is the worst and were terrible at keeping us updated on delays or cancellations."
優點： "politeness and helpfulness of crew"
缺點： "boarding was very slow--people went to the gate unprepared -eg boarding passes misplaced and were not asked to step aside"
Smooth traveling, United holds strong and delivers while many other airlines struggle on daily operations.
Air travel has become a “human cattle call” but United tries to make a bit better. However, getting across the USA in one day is awesome!
缺點： "Hire better competent people"
缺點： "Small seats. Uncomfortable. Limited and expensive food."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Service was fantastic everyone so friendly."
缺點： "Nothing. It was fantastic!"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean, new, amplíe seats... in Economy!"
缺點： "45 min delay..."
缺點： "We were delayed to no fault of the airline"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "3 hour delay. Had to reroute."
優點： "Quick and smooth"
缺點： "Worst crew, bad food, small personal space. Cheapskate company."
缺點： "Lost my baggage at united, better not cooperate with them"
優點： "Nothing! Rude staff. They did nothing to help when the flight was delayed and i missed connection when I got home because of them."
缺點： "The staff was awful! The flight was delayed and Janelle was not helpful at all. i then tried to get Carmen the supervisor to help me and she did Nothing."
優點： "It was cheap"
缺點： "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
缺點： "the costumer service at the Newark Airport, was bad."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
缺點： "Did not like that on the low-fare I could not choose a seat next to my traveler. This made me ask the person next to my wife if they would like to switch, which they nicely did. But I imagine this asking of switching seats will probably create tension for your customers in the future. You might consider going back to the original model of sitting next to your fellow travelers."
優點： "This was very different than most United flights I have been on. Even in Economy the seats were wide, well padded, with actual legroom. How I wish I had this plane on the 4 hour trip that preceded it. Way to go, United. Buy more of these planes."
缺點： "The flight was too short to say much about. Everything went very well."
缺點： "Delay delay,?and delay and delay Poor communication from personnel Confusion thruout They are on a downward spiral Horrible seats Cattle drive"
優點： "The staff, especially the male flight attendant, watery knowledgeable, professional, and went out of husband way to make everyone satisfied."
缺點： "The televisions breifly went out of service during my return trip from Denver to Des Moines. The issue was resolved promptly, but on such a short flight I was unable to use the service."
優點： "Crew members were nice"
缺點： "Very uncomfortable and crammed , my seat wouldn't go back and the headphone jack was broken so I couldn't enjoy movies"
優點： "The fact that I actually arrived"
缺點： "Original flight was cancelled. Had a crappy middle seat because the rebooked flight was over booked. New layover time was an hour and a half longer than the original. And THEN, the flight was delayed for 4 HOURS PLUS. different reasons were given for the flight delay each time. Gate staff didn't really seem to care. Horrible horrible experience."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Horrible smell in the cabin, lavatory out of service"
缺點： "Horrible smell in the cabin, lavatory out of service"
缺點： "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
優點： "Not much, except maybe the price."
缺點： "Rude ground staff (air staff were nice). Several delays and not organized at all."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
優點： "Polite, professional and kept us informed"
缺點： "Seats were uncomfortable"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "The landing was rough!"
缺點： "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
優點： "My father got into the hospital so I called United to try to reschedule the flight I already had. The woman on the phone rescheduled my flight right away without charging me for any flight change fees and told me several times that she wished my father to get well. I was truly impressed and I'm very grateful! Thank tou for a wonderful service and getting me to my family so quickly!"