優點： "it's the second time delta breaks my checked bag"
缺點： "it's the second time delta breaks my checked bag"
缺點： "Delta is always a step above the rest."
缺點： "Love delta. Everything was excellent"
優點： "The space between passengers."
缺點： "Nothing it was perfect."
優點： "The seat was ok, but the crew was very good and helpful"
缺點： "Good company, have the very good attendants"
優點： "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
缺點： "No entertainment available."
優點： "The crew on both legs of our trip were nice and accommodating."
優點： "The crew was polite and welcoming."
缺點： "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
優點： "Flying first class was wonderful. Great crew. Good food."
缺點： "Can’t think of anything."
優點： "Not much. Just a cattle cart to go from here to there. Let's not pretend."
缺點： "boarding process."
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
缺點： "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
優點： "Great entertainment system."
優點： "It is a short flight, no inflight service but we boarded quickly and deplaned the same."
缺點： "Had to wait for some of the flight crew but that isn’t anybodies fault"
優點： "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
缺點： "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
優點： "Flight attendants we were very nice and efficient. Flight was short"
優點： "Inflight Service is great"
優點： "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
缺點： "Food wasn’t great. What’s new?"
優點： "We were on time"
缺點： "The plane was terrible. Trim pieces falling off the seats. In very rough shape. The crew did ok, nothing terrible but the service was mediocre and they were very stingy with the snacks and drinks."
優點： "Easy transition from one gate to the next.."
缺點： "The food was not fut for human consumption and the servers did not care"
優點： "The Captain greeted each guest both on and off the plane !!"
優點： "The friendliness of the flight crew and professionalism"
缺點： "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
缺點： "Delayed, for close to 6 hours and missed our connection"
缺點： "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
優點： "Crew was friendly"
缺點： "We were delayed an hour and a half"
缺點： "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
優點： "Staff, Ease of boarding"
缺點： "Bring back in flight meals, please"
優點： "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
缺點： "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
優點： "Had a fast flight from LA to SLC was very pleasant crew was great."
優點： "The staff was excellent, and very patient with the customers"
缺點： "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
缺點： "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
缺點： "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
優點： "Flight attendants were very helpful and attentive"
缺點： "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
優點： "The staff and crew were great help all along the route and the planes were well kept and clean."
缺點： "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
優點： "The flight attendants were very attentive and available."
優點： "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
優點： "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
缺點： "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
優點： "Very friendly and efficient. Food was hot and red wine excellent."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Overall it was good"
優點： "Flight attendant was very nice."
缺點： "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
優點： "One of the flight crew"
缺點： "It was crazy crowded"
優點： "All went well"
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "Slow service."
缺點： "Better communication!"
優點： "No delay and nice staff"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The friendliness of the crew"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Everything excellent. Comfortable seats in business."
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Booked extra room seat which gave me good room for seating"
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
缺點： "Bit cramped for space"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Great crew service. Among the best ever."
缺點： "magazines very dog eared and some badly torn"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "The staff and crew"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "Food and drink service"
缺點： "Boarding pass facility"
缺點： "I slept didn't have snack offered and no entertainment"
優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."
優點： "Captain was updating us with the delay status."
缺點： "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
The crew and staff have no control over issues that are not satisfactory. However, administration could and should make passengers comfort only secondary to that of safety. The cramped seating. The rule of only accepting credit cards through the app to purchase food and drink…REALLY?? You want us to complain about the crew when in reality it’s a board and management that are TOTALLY UNSATISFACTORY..
It was a decent flight. The waiting time after we landed was a bit inconveniencing but it was fine.
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
缺點： "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Gusty winds in CID - the crew handled this quite well. Smooth flight."
缺點： "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
優點： "Losding procedure orderly, staff helpful."
缺點： "Pretzels are getting old, anything new out there?"
優點： "On time"
缺點： "Space a little cramped.for spmepne 6'3""
優點： "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
缺點： "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Clean, good crew, not too cramped."
缺點： "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
優點： "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
優點： "waived entertainment fees for our flight; crew at gate & in flight were friendly and helpful; stoopwafel instead of the typical peanuts or pretzel as a free snack; got us to our destination safely"
優點： "The service was excellent! The crew was happy and accommodating."
優點： "In flight staff was fantastic"
缺點： "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
缺點： "One hour on tarmac."
優點： "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
缺點： "I like that they had freer media for us to see and wifi abalibl"
優點： "Same as above (for both flights"
缺點： "Same as above (for both flights"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
缺點： "Doesnt make sense to sell tickets with conections so close that there is not enough time for migration issues and all the necessary stuff. I could not take the flight aqnd had to take one the next day."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Short flights"
優點： "everything is perfect"
缺點： "i wish i have something to say"
優點： "The employees were kind, considerate and professional."
缺點： "I don't have any complaints at this time"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Delayed 2 hrs without reason."
優點： "The crew was very attentive. They offered refreshments when we needed."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The wifi entertainment was great."
缺點： "It was really hot in the flight. I complained to the flights attendants about the temperature a couple of time and the nothing was done about it. One flight attendant replied that she felt cold. The gentleman next to me also complained about the temperature and nothing was done."
優點： "Flight attendant had a great personality, and wasn't a robot."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "After the 2nd broken plane, they gave everyone $10 food coupon"
缺點： "Three hour delay, two broken planes, but all things considered not too bad."
優點： "Much better leg room on the upgrade. Thanks for the blanket too."
缺點： "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."