過去3天找到最便宜的單程機票是多間航空公司（NT$23,701） 和 美國航空（NT$25,233），最低的來回機票則是多間航空公司（NT$37,014） 和 日本航空（NT$37,710）。
優點： "crew was amazing"
缺點： "nothing. amazing flight"
缺點： "Good space with large seats. Good food and service."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "I would recommend to everyone JAL"
優點： "Check in was fast, the staff was helpful and nice. Simple streamlined process"
缺點： "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Nice and quick flight, had a free space next to me on plane"
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
"Great flight Will go again!"
優點： "The seats were so comfortable"
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "Larger meals."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
優點： "punctuality of boarding and flight time"
缺點： "attitude of crew in business class: no sense of true hospitality"
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
缺點： "Customer service"
缺點： "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
缺點： "Bit cramped for space"
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
缺點： "Amesterdam airport employee was really rude"
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
缺點： "Two hours delay in the start."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
缺點： "old plane, tight and uncomfortable"
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
缺點： "OLD plane without comfort or entertainment"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Friendliest economy class service I've ever encountered."
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "Quick and efficient flight. Crew very organized. Great language skills"
缺點： "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
優點： "The crew was nice"
缺點： "They need sub titles for the movies for deaf people !!!and they need to work on there social distancing way more smh delta has no one sitting in the middle seats but American Airlines just packs the whole plane out! Smh"
缺點： "Delayed for an hour and a half because of a flat tire"
優點： "Crew was great"
缺點： "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
缺點： "more room, better boarding procedure, on time take off"
優點： "Crew was good"
缺點： "Plan was in poor condition and needs updated and cleaned"
優點： "Entertainment was good and flight was clean"
缺點： "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
優點： "Ground and flight staff terrible."
缺點： "Will not fly AA again."
缺點： "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
優點： "Flight attendants were two hours late"
優點： "Everything was great!"
優點： "Great crew"
缺點： "We experienced flight delays, lots of turbulence, and my knees were pressed up against the seat in front of me the whole duration of the flight. They also overbooked the flight, so some people had to take a flight the following day."
缺點： "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
缺點： "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
缺點： "The crew seemed annoyed and not into it."
缺點： "Make seat available for two of us together not every one in a deferent row"
優點： "One of our fellow passengers was willing to change seats so my wife and I could sit together."
缺點： "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
優點： "Crew was kind!"
缺點： "Seats bigger"
缺點： "Leave on time"
優點： "nice flight attendant"
缺點： "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
優點： "Crew was good"
缺點： "They moved us to 6 different gates and took us off a plane due to computer problems."
缺點： "Smelling booze on obviously wasted passenger who invaded my personal space multiple times."
優點： "It was a quick flight! The crew was nice & the landing went smothly!"
缺點： "It was a full plane!"
優點： "I liked boarding first and the additional leg room that I purchased"
缺點： "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
優點： "Legroom was great!"
缺點： "Food was dreadful and plane was very cold and that was in first class"
優點： "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
缺點： "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
缺點： "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
優點： "It was a very good fight"
缺點： "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
優點： "Flight arrived safely"
缺點： "Everything else"
優點： "This was a horrendous experience."
缺點： "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
缺點： "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
缺點： "The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane."
優點： "Not over crowded"
優點： "No drama- always great flying from Long Beach"
缺點： "Really wish that there were power adaptors. Landed with a dead battery."
優點： "Said it all above"
缺點： "Said it all above"
缺點： "Delayed flight"
缺點： "flight from Philly to Ithaca was late also"
優點： "Staff was nice."
缺點： "Again boarding and unboarding was very slow."
缺點： "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
優點： "Easy to book. Reasonable price. 10/10 would book again."
優點： "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
缺點： "It's cold in Ohio"
優點： "Ontime working airplane with good crew"
缺點： "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
優點： "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
缺點： "There is nothing I can say negative."
優點： "Snacks were good. Staff was nice and accommodating."
缺點： "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
優點： "Fares were great"
缺點： "No update for upcoming travel arrangements"
優點： "The stewardess was professional and engaging; very helpful."
缺點： "I would have liked to watch a movie, and I don't believe there were any monitors."
缺點： "Didn't take this flight"
優點： "Flight had 2.5 hours delay"
"Seating less than desirable, multiple seats on the plane open w no option to change"
優點： "The crew was fine"
缺點： "Cramped old A319,totally packed"
優點： "Crew was very friendly"
缺點： "Turbulence, but other than that it was quick"
缺點： "The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Timely departure and arrival!!"
缺點： "Immigration at O'Hare was good and speedy, transfer from another era (long lines for shuttles, cumbersome drive to other terminal, long security lines). Will try to avoid layovers there in future if possible. UA plane was ridiculously tight after the Swiss Air experience."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Bad service Unfriendly crew"
缺點： "Considerate staff and crew."
優點： "Ease of changing flights same day"
缺點： "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
優點： "Comfort was great"
缺點： "Mu flight got delayed...but that wasn't in anyone's control so...."
缺點： "Sits not suitable for long distance travel"
優點： "This was a horrible experience from the onsite until the landing."
缺點： "Better communication from the beginning and feedback about what was actually going on would have been helpful."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
優點： "The newer Embraer 175 had more leg room than most which is much appreciated."
優點： "Nothing, to be honest."
缺點： "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
優點： "All fine except entertainment"
缺點： "Entertainment didn’t work."
缺點： "Made us reboard because of a miscommunication, causing an overall hour delay"
缺點： "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
優點： "Ditto to above"
缺點： "Ditto to above"
優點： "Again, the staff & assistance received were extremely pleasant & professional from the rebooking process & the boarding & deboarding process to the luggage retrieval were excellent. I could not have made this trip without all their help."
缺點： "These planes are so small & the seating is so tight that it makes the trip very uncomfortable especially for someone with special needs who might no be able to afford the extra expenses."
優點： "On time"
優點： "Nice plane"
缺點： "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
優點： "Smooth, on time service"
缺點： "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Quick, smooth flight"
缺點： "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
優點： "short duration"
缺點： "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
優點： "I missed my flight with Spirit airlines due to their extremely slow and unfriendly service I booked a flight through Kayak on the spot, it was easy and prompt and the Kayak employee was knowledgeable Thank you"
優點： "Wasn't thrown off"
缺點： "Another delayed flight with United"
缺點： "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
優點： "The woman who helped me check in"
缺點： "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
優點： "Plane side checked bags. Kind flight crew."
缺點： "Perfect weather. Delayed an hour."
優點： "Quick flight"
缺點： "No food and didn't use the entertainment system.. the economy plus seating could be improved"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
優點： "I don't like the small planes United uses."
優點： "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
缺點： "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
優點： "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
缺點： "No complaints"
缺點： "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
優點： "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "I've never been on a flight with so many screaming children and mothers walking up and down the aisle, dispersing the screaming. Awful flight."
優點： "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
缺點： "Seat size and leg room!"
優點： "Flight departed on time and arrived a few minutes early."
缺點： "The plane didn't have direct tv."