Both airports totally understaffed. Awful experience.
New 737 and seats too confining
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
優點: "I liked how generous they were with food and drinks"
缺點: "Free WiFi could have made the flight a lot better"
缺點: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點: "Klm's consistantly high standards in everything they do."
缺點: "Nothing"
優點: "Everything works and quick to get to destination."
優點: "KLM STAFF WERE VERY PROFESSIONAL"
缺點: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點: "economy plus seats were nice, great movie selection, especially international movies"
缺點: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點: "The aircraft"
缺點: "No overbooking next time!"
優點: "Crew was nice and pleasant"
缺點: "Flight very late"
優點: "Crew were great"
缺點: "Refreshments"
優點: "Great plane and staff"
缺點: "Delayed"
優點: "Great crew, comfortable seating with enough leg room."
缺點: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點: "No delay and nice staff"
優點: "Friendly crew"
缺點: "KLM lost one piece of my luggage"
缺點: "Delays, took my hand luggage into the hold,"
優點: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點: "The crew"
缺點: "Seat comfort"
優點: "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點: "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點: "Flight duration"
缺點: "Very stingy with the drinks Cramped seats"
優點: "Gaps between seats are very narrow."
缺點: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點: "Nice crew pilot food and beverage"
缺點: "No wifi"
優點: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點: "Easy to board and easy flight."
優點: "Very friendly crew going out of way to assist in making trip comfortable"
缺點: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點: "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點: "No charging ports for electronic devices."
優點: "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
優點: "Delayed flight but staff apologized as for safety reasons."
缺點: "Very late arrival"
優點: "Friendly staff"
缺點: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點: "Good flights. Good prices."
缺點: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點: "In flight food was enjoyable"
優點: "The flight was great."
優點: "Got to Amsterdam on time and everything was great including the staff"
優點: "That we didn’t crash"
缺點: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點: "Service"
缺點: "Only one queue for boarding. Flight late on arrival."
優點: "Atmosphere, crew were very professional and friendly"
缺點: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點: "It was a short flight so it was O.K."
缺點: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
優點: "Crew was excellent"
缺點: "Economy was very tight! Seats were uncomfortable"
缺點: "I missed my flight because of MU"
優點: "Plane service"
缺點: "1h30min delay at airport"
優點: "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
優點: "Quick and efficient flight. Crew very organized. Great language skills"
優點: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"