"I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”"
優點： "Excellent service."
優點： "The seat was comfortable for a change must be a different plane"
缺點： "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
缺點： "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
優點： "Not much"
缺點： "Why no service in first class??? Cost cutting measure?"
缺點： "Better organization of when a flight gets delayed at another airport due to weather."
優點： "You sold my seat , now I am sleeping in the airport it is no nice"
缺點： "Yes if you keep my seat"
缺點： "Mejorar el espacio"
優點： "Crew was nice. Plane was clean."
缺點： "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
優點： "Crew was great, boarded quickly."
缺點： "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
優點： "That we didn’t crash"
缺點： "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
缺點： "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
缺點： "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
缺點： "Seats could have been better and inflight entertainement missing"
缺點： "In-flight snacks and lack of working entertainment."
優點： "The seats were very comfortable and the staff was friendly"
缺點： "The flight was delayed in arrival to Chicago, so we were delayed in departure."
優點： "Crew had great personalities"
缺點： "Late to leave and arrive"
優點： "The service was great"
缺點： "That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre"
缺點： "the seat space just to tight not any leg room on long flight"
缺點： "Might have been the least friendly flight attendants I have ever encountered"
缺點： "Flight delayed multiple times and then again upon landing at destination."
優點： "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
缺點： "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
缺點： "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
優點： "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
優點： "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
缺點： "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
優點： "I got here."
缺點： "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
缺點： "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
優點： "We didn't go to Dallas!"
缺點： "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
優點： "I usually fly Air France but AA was terrific. Tasty food, pleasant crew, even the toilets were nicely maintained during the 9 hours flight. The only thing that AF does better is provide a full array of printed matter before boarding."
優點： "The flight was quick once we took off!"
缺點： "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
優點： "Quick flight"
缺點： "seating too small."
優點： "Nice crew clean airplane"
缺點： "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
優點： "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
優點： "The boarding has become much clearer and efficient since the new system is deployed (instead of calling each level, you just see the boarding group no.)"
缺點： "The seat is cramped to its maximum. Leg room is no longer a thing. Entertainment system is lacking... sigh..."
缺點： "Food not so great"
優點： "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
缺點： "No respect for customers anymore"
優點： "The friendly flight attendant."
缺點： "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
缺點： "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
缺點： "$8 for cheap wine?! Disgusting."
優點： "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
缺點： "The departure was delayed approximately an hour."
優點： "everything went smooth"
缺點： "The flight was delayed about 2 hours. The crew did not know what was going on and did not even care to update us. Once we had boarded it took about an hour for the crew to give us water! The airplane's size was too small and uncomfortable specially when flight was delayed and without water."
缺點： "No food. No entertainment"
優點： "I liked crew and ride"
缺點： "Delayed more than 2 hours without promt update on status. Stuff at airport kiosk wasn't friendly. Crew was visually very tired which raised safety questions."
優點： "The flight was fine - once I was on it."
缺點： "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
"Seating less than desirable, multiple seats on the plane open w no option to change"
優點： "The crew was fine"
缺點： "Cramped old A319,totally packed"
優點： "Crew was very friendly"
缺點： "Turbulence, but other than that it was quick"
缺點： "The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Timely departure and arrival!!"
缺點： "Immigration at O'Hare was good and speedy, transfer from another era (long lines for shuttles, cumbersome drive to other terminal, long security lines). Will try to avoid layovers there in future if possible. UA plane was ridiculously tight after the Swiss Air experience."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Bad service Unfriendly crew"
缺點： "Considerate staff and crew."
優點： "Ease of changing flights same day"
缺點： "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
優點： "Comfort was great"
缺點： "Mu flight got delayed...but that wasn't in anyone's control so...."
缺點： "Sits not suitable for long distance travel"
優點： "This was a horrible experience from the onsite until the landing."
缺點： "Better communication from the beginning and feedback about what was actually going on would have been helpful."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
優點： "The newer Embraer 175 had more leg room than most which is much appreciated."
優點： "Nothing, to be honest."
缺點： "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
優點： "All fine except entertainment"
缺點： "Entertainment didn’t work."
缺點： "Made us reboard because of a miscommunication, causing an overall hour delay"
缺點： "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
優點： "Ditto to above"
缺點： "Ditto to above"
優點： "Again, the staff & assistance received were extremely pleasant & professional from the rebooking process & the boarding & deboarding process to the luggage retrieval were excellent. I could not have made this trip without all their help."
缺點： "These planes are so small & the seating is so tight that it makes the trip very uncomfortable especially for someone with special needs who might no be able to afford the extra expenses."
優點： "On time"
優點： "Nice plane"
缺點： "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
優點： "Smooth, on time service"
缺點： "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Quick, smooth flight"
缺點： "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
優點： "short duration"
缺點： "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
優點： "I missed my flight with Spirit airlines due to their extremely slow and unfriendly service I booked a flight through Kayak on the spot, it was easy and prompt and the Kayak employee was knowledgeable Thank you"
優點： "Wasn't thrown off"
缺點： "Another delayed flight with United"
缺點： "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
優點： "The woman who helped me check in"
缺點： "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
優點： "Plane side checked bags. Kind flight crew."
缺點： "Perfect weather. Delayed an hour."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
優點： "I don't like the small planes United uses."
優點： "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
缺點： "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
優點： "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
缺點： "No complaints"
缺點： "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
優點： "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "I've never been on a flight with so many screaming children and mothers walking up and down the aisle, dispersing the screaming. Awful flight."
優點： "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
缺點： "Seat size and leg room!"
優點： "Flight departed on time and arrived a few minutes early."
缺點： "The plane didn't have direct tv."
優點： "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."