Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
Everything is excellent except for food…
優點： "It was a great service overall!"
優點： "crew was excellent!"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The service are great!"
優點： "Very comfortable and nice atmosphere"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "Nice flight, right on time."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Food was great, plenty of room, lots of movies"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Food and drinks"
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Nothing every things was okay
I kept hearing so many horrible things about the airlines and especially flying internationally. I was nervous but all of our flights to and from Rome were on time and as expected. When we got home to KC one bag didn’t make it, but is located and will be delivered within 24 hours!
I liked that they were quick with the groups to board. I think availability to watch or use the entertainment on board could have been better such as a screen in the back of the seat in front of everyone would make sense.
I didn’t like that they keep changing stuff of the trip, like the flight it self from Guayaquil to Nyc i did a stupid scale to chicago, and one dat before my return trip they change the bag polite
優點： "They held the plane for us due to the air tram malfunction at DFW!"
優點： "Crew was great."
缺點： "Need better snacks on American."
缺點： "2.5 hour delay no explanation"
缺點： "Nothing really: standard AA service"
優點： "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
缺點： "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
優點： "Great service and comfortable; well sanitized."
缺點： "TV screens for movies and shows."
缺點： "Cool AC, it was hot! AC barely working or set too low."
缺點： "I hate pretzels. Another option would be cool"
缺點： "the flight was delayed till the next day and we sat in tarmax 4 hours"
優點： "The seats in first class. But far from adequate amenities for the price paid. There are no USB ports nor are there electric Outlets, yet you're expected to use your own tablet or phone to access their entertainment. When flying across the country that's a little ridiculous in this day and age."
缺點： ". If you expect us to use our own devices you need to provide USB port or outlets. This was a coast to coast redeye,Iwas awake the whole flight. 20 min before landing announcement was made to not get up, We were not given time to use the restroom, brush teeth, have coffee before landing. Bad form."
優點： "Only the food on this trip was good. Everything else had issues."
缺點： "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
優點： "Everything went smoothly, comfortable and staff was terrific."
缺點： "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
優點： "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
缺點： "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
優點： "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
缺點： "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
優點： "Great Service, Plane, Food, and Entertainment. Delayed 1 1/2 hours, but we were kept informed. Premium Economy seats are very comfortable and roomy."
缺點： "Got selected for additional screening...not your fault, but would have preferred to Not be screened in the jetway as other pax boarded in same jetway behind us."
優點： "Every aspect of the trip went very smoothly. Great crew. Very comfortable. The 787 Dreamliner is a great airplane. Row 19 is the way to go in coach!"
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
優點： "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
缺點： "Very tight quarters, but ok for short flight"
優點： "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
優點： "The counter attendant was helpful in changing our seats so could sit together."
缺點： "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
缺點： "There was no entertainment. Serats were something I'd find in a B-grade, derelict porn movie theatre ....not that I have any experience with a B-or even A-grade porn movie theatre"
優點： "Lucked out with extra legroom seat. Seat was broken though."
缺點： "The whole customs process is a seemingly endless mess."
缺點： "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
優點： "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
缺點： "I was a little surprised at the size of the snack (small) at the end."
優點： "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
缺點： "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
優點： "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
缺點： "No food in first class, but it was only a 2 hr flight on a regional"
缺點： "They would not let me board for being less than 5 minutes late."
缺點： "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
優點： "On time departure"
缺點： "Please use the A330 for the return trip..."
優點： "not a lot"
缺點： "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
缺點： "Flight was delayed and then extended by 2 hours due to weather."
優點： "We arrived over an hour and a half early which was great after our previous flights delays. Crew was great and the food was good."
缺點： "airbus A320 doesn't have power ports at seats...."
缺點： "Iwould like my money back notting i bever made it home"
優點： "On time"
缺點： "Reading knight on plane were so dim they were useless"
缺點： "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
優點： "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
優點： "The plane was new and the leg room was worth the extra $20."
缺點： "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
優點： "Tv in front of every seat, how far the seats reclined."
優點： "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
缺點： "Terminal at LAX requires a bus."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Short flight time"
缺點： "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
缺點： "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
缺點： "They delayed the flight 4 times. Very unprofessional"
優點： "Leaving this company in the rear view mirror"
缺點： "Everything was awful"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
缺點： "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
缺點： "Delayed for hours, luggage was lost"
缺點： "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
優點： "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
優點： "Lovely timing. Great crew"
優點： "Crew was very nice"
缺點： "Cannot use a full size computer. Cannot change positions while seated. Not enough room for legs. Trays are tiny. Was very uncomfortable."
缺點： "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
缺點： "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
優點： "Flight crew, flight, getting to plane and retrieving baggage"
缺點： "Seats could be a little more comfortable. What food? Pretzels? Oh boy. Delay was frustrating (especially as I had one on way out.)"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "United - standard and expected fare!"
缺點： "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
缺點： "Delay delay,?and delay and delay Poor communication from personnel Confusion thruout They are on a downward spiral Horrible seats Cattle drive"
優點： "Crew was very kind, helpful, and informative."
缺點： "Outlet doesn't have USB slot for charging."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The flight attendants were polite and friendly on this leg."
優點： "Arriving to my destination."
缺點： "The flight crew was rude, walking through the aisle sounding bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience."
優點： "Was able to fly standby and get home earlier. Crew member was nice and friendly."
缺點： "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Easy to board and everyone very friendly"
缺點： "Nothing negative to say"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "My missed / delayed luggage."
缺點： "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Polite flight attendants"
缺點： "Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone."
缺點： "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"
優點： "Everyone was very polite and easy going. Definitely kept me comfortable(:"
優點： "Plane was clean and crew was helpful and professional."
缺點： "Flight was not on time."
優點： "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
缺點： "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"