優點： "Everything was great. Fast flight"
優點： "Yes everything was great"
缺點： "Nothing everything was great"
缺點： "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
優點： "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
缺點： "Lots of delays and sometimes confusing communications from the airlines about departure times."
缺點： "No turbulence"
優點： "That the flight ended"
缺點： "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
缺點： "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
缺點： "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
優點： "Nice crew. Newer comfy seats"
缺點： "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
優點： "No entertainment system only for those who are vested with AA and using their app"
缺點： "A modern plane not old A320 without entertainment system"
缺點： "Foods and movies"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "That I was able to charge my phone and watch my own movies... That’s it"
缺點： "Better Temperature control"
缺點： "The service from the check in desk to the stewardess"
優點： "Boarding and entire flight"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "They forgot to plan a pilot....also the crew was 45 min late"
優點： "We left on time and we arrived before schedule. They did let us board first with the baby."
缺點： "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
缺點： "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
優點： "Flight attendants"
缺點： "Late flight"
缺點： "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
缺點： "The flight was delayed like 4 times!! It was crazy the wait!"
優點： "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
缺點： "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
缺點： "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
缺點： "Equipment malfunction at 11 pm is always really nice."
缺點： "Flight crew was very rude and seems she was not happy to attend customers request."
優點： "Said it all above"
缺點： "Said it all above"
優點： "Pasta was good."
缺點： "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
優點： "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
缺點： "Not a thing!"
優點： "New planes, in seat entertainment"
缺點： "Very hot plane, never cooled down."
優點： "Great crew. Friendly and reaponsive. Easy boarding."
缺點： "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
缺點： "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
缺點： "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
優點： "Non stop"
優點： "Flight was on time, not crowded, landed ahead of schedule"
缺點： "Two hour wait in line just to drop a checked bag off. International security took one tenth as much time. Not sure why American Airlines couldn't handle the influx of baggage."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
缺點： "Should be allowed one checked bag per person at no charge."
優點： "Flight was good."
缺點： "Just getting through immigration in Miami fl."
缺點： "Huge delay"
優點： "Entertainment and great beverage options"
優點： "wi-fi access"
缺點： "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
缺點： "Not good my carry on bag they send it under and they said I get it at my final destination"
缺點： "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
缺點： "Very slow to board and deplane"
優點： "Landed early and everything was just as expected."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The crew was really nice"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "We had a 3 hour delay."
缺點： "Sits not suitable for long distance travel"
優點： "Organized crew"
缺點： "Travel delay was a bummer and landing was felt like a huge bounce and skid. Not sure if that was unavoidable due to weather or a hiccup so to speak."
優點： "The female crew member was a bit abraisive. The wifi didn't connect to my phone."
缺點： "Better wifi connection"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Loved that I was in the single seat and it was a quick flight"
優點： "On time"
缺點： "I flew 1st class WIfi should be included. Eve free wifi for the whole plane"
優點： "Crew were nice and friendly"
缺點： "Skimpy snacks and drinks"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
缺點： "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Orderly boarding seat nice crew good"
缺點： "Snacks in first class were lame"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Clean waiting area; enough room overhead for my carryon bag."
缺點： "Couldn't get internet based entertainment on my iPhone as advertised"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
缺點： "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
優點： "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
缺點： "Nothing! It was great!"
優點： "The flight attendant was professional and pleasant"
缺點： "Boarding in Houston was disorganized"
缺點： "Two hours late!"
優點： "We ultimately landed safely."
缺點： "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
優點： "I like the television system"
缺點： "United changed my 10 am reservation to 6:40 which meant, in addition to getting up at 4 am, missing a great free breakfast at my hotel, that I had to spend $55 on a cab rather than take public transportation to the airport. Further more, the 4+ hour layover at Newark (horrible terminal) led to 6+ hours. Arrived home at the end of an 18 hour day barely functioning."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The flight was on time and everything ran smoothly."
優點： "Onboard service"
缺點： "The fact that we had to pay extra in order to have room to Cross our legs."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "I was between two heavy set people and could barely move."
優點： "Delays, rudeness, doesn't have its act together. Must be United Airlines"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The price"
缺點： "The size of the plane"
缺點： "A 6:30 pm flight that leaves at 8:15? What is there to like?"