缺點： "No option to watch movies"
優點： "Crew was friendly and efficient."
優點： "Just ok"
缺點： "Can't understand why it was delayed"
優點： "I reached y destination."
缺點： "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
優點： "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
缺點： "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
缺點： "Work on those delays"
優點： "Always Veg Meal for All"
缺點： "N A"
優點： "Clean Washrooms"
缺點： "N A"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
缺點： "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
優點： "On time flight, bag made it, great price, can’t complain."
缺點： "Seat pretty tight for an average size adult man. No inflight phone charger."
缺點： "Great flight. On time and friendly staff."
優點： "Crew were ok. Not that comfortable."
缺點： "seat need to be more comfortable"
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "The crew was amazing"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Old plane, long delay, sketchy WiFi."
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
缺點： "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
優點： "Boarding was quick"
缺點： "No entertainment, plane was small"
缺點： "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "i likes that drinks were free"
缺點： "i shouldn’t have to pay for headphones"
優點： "Staff and flight were good"
缺點： "The chicken dinner was mediocre"
優點： "got there on time, no delays. very smooth"
優點： "In rescheduling us they only charged us $54 per person"
缺點： "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
優點： "On time flight courteous service"
缺點： "The flight dely 1 hour"
優點： "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Friendly service. Frequent snacks which is nice on a 10-hour flight."
缺點： "Cramped conditions"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
缺點： "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
優點： "Everything works and quick to get to destination."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Seat comfortable"
缺點： "Flight was delayed and overhead bin space was very small"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "KLM staff is great"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
缺點： "Long haul flight made pleasant by KLM"
優點： "I love the food"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "All good"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "The service"
缺點： "The food."
缺點： "My suitcase didn't come with the airline."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "wasn't able to take the flight since I missed it"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Quick flight time even though we left late."
缺點： "Needed larger plane. The passengers were smashed together in small seats."
缺點： "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
優點： "Not a lot. Entertainment options on board were decent. Food was alright."
缺點： "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
缺點： "Boarding slow"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "Everything was fine"
優點： "Is ok"
缺點： "More space between seat and free food"
缺點： "Gin availability"
優點： "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
缺點： "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
缺點： "On Time. Delayed advice 3 times."
缺點： "I wish my booking came with a record locator for easy check in"
優點： "The crew was nice."
缺點： "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
優點： "It was 3 hours delayed"
缺點： "Fly in time"
優點： "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
缺點： "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
缺點： "Short flight there was no entertainment but that’s ok"
優點： "Plane was new and clean..good leg room."
缺點： "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
缺點： "I didn’t like the food, worse I’ Ever taste"
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
優點： "We arrived safely"
缺點： "Flight was delayed 4 hrs., missed connecting flight and then next flight was delayed. Arrived in Barcelona 6 hrs. late."
優點： "No problems, arrived early"
優點： "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
缺點： "Super tiny seats"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Great crew, comfortable flight."
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "Legroom was great!"
優點： "I needed special assistance due to limit of mobility and I have been refused assistance twice"
缺點： "On the top of that my luggage was damaged"
缺點： "Food and drinks could be better"
優點： "No complaints at all. Comfortable and on time."
優點： "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
缺點： "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
優點： "Worst airline food in years."
缺點： "Food was bad on all 4 legs of trip"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
缺點： "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
缺點： "No complains"
優點： "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
缺點： "Hit a bit of turbulence, food was good, but can be improved"
優點： "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
優點： "the flight was AVIANCA , not American Airlines"
缺點： "Tiny airplane. We had a delay of 2 hours."
優點： "Good food, kind staff, free booze"
優點： "Good food!"
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Leg room between seats"
缺點： "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
優點： "Inflight movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The food and the crew"
缺點： "Entertainment system, it is outdated"
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Amabilidad de la tripulacion"
缺點： "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
優點： "That the flight wasn't any longer than it was"
缺點： "A bit hot n stuffy"
優點： "On time"
缺點： "Food was poor"
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
缺點： "On time departure. A comfortable seat."
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
缺點： "Flight was canceled due to United's mismanagement of crews."
優點： "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
缺點： "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean, comfortable and on time."
缺點： "No screens in the seats. Food options are the usual limited fair"
缺點： "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
優點： "Comfortable seats with screens"
缺點： "Mediocre snack"
缺點： "I didn't get to get on the flight."
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
缺點： "Slow boarding, no food no drinks, no tv."
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
優點： "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
缺點： "The flight was delayed and we were not given any information about what was going on."
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "On time"
缺點： "No snavks"
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "The TV shows and movie collection is good."
缺點： "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
優點： "WiFi and entertainment on board the aircraft"
缺點： "All goof"
優點： "all smooth"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
優點： "Very nice people working and good service."
缺點： "Mediocre service, cold bread, impolite staff"
優點： "The flight went very smoothly from start to finish"
優點： "Entertainment and the crew"
優點： "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
優點： "The pilot"
缺點： "Everything else"
優點： "bad movie choices"
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
缺點： "Delayed for so long! 5 hrs"
優點： "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
優點： "Getting back to the UK"
缺點： "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
缺點： "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."