缺點： "I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed."
優點： "Crews were attentive to elders."
缺點： "Food is mediocre."
優點： "The crew did a great job making sure everyone was safe and comfortable."
缺點： "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
優點： "Hello kitty everything!"
缺點： "Have no recommendations...everything was great"
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Food was fantastic, everyone was friendly, plane was clean and orderly."
優點： "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
缺點： "They did not ask me if I want food during the 12 hour flight. They just pass by me and did not give me food. The flight attendant could not speak English so they could not explain when I complained."
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "The price. The staff was professional and friendly."
缺點： "Everything was good."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "They didn’t have tv music videos like air canada"
缺點： "More movies."
優點： "Smooth take off & landing! Great entertainment!"
缺點： "Food, not enough. Snack is not good."
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "The crew was helpful we landed at Taipei was on time."
缺點： "My flight from Vancouver to Taipei was poor I'm not impressed with the menu the vegetables and chicken was half way cooked. I was sick after I eat the foods. My connecting flights was too long I was at Taipei for more than 18 hours. The company could have been provided a hotel. I was miserable at the airport. The EVA Air has excellent foods and good crew. The Air Canada could have been provided a better sets for families with childrens. I was sitting 39 A next to a window. There was a family a mom and two child was separated from there mom. The mother of two was upset that she was separated with her two little girls. I feel bad with the two little girls that their mom was sitting behind us. So, I decided to move where the mom was so that the mom and two little girls could sit together and the mom was very happy and Blessed."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
缺點： "For such a long flight, the seats were too small and not enough leg room."
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Food is good"
缺點： "Delay for 1 and half hour"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
缺點： "Food ia not that good. Need to have more flavor"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
缺點： "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
優點： "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
缺點： "There is nothing to dislike about the airline or employees"
優點： "Staff was extremely attentive and friendly"
缺點： "No complaints"
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點： "Food was actually OK and the alcohol selection was good."
缺點： "I was in the last row aisle seat 73H. Prior to take off I requested to move to the opposite side 73 A and B because they were empty. I had a passenger on the window side and this particular FA said said OK, but she said to do it after the flight takes off. Later I took my things and this time another FA rudely said I cannot move because the empty seats were required for FA's to rest on this 14 hr flight. Fair enough. But not once did they sit at those empty seats at all. When I had to continually get up to allow my window passenger who frequently uses the toilet. Why lie?"
"Orden y organización"
"Clean aircraft timely departure and arrival"
"Is the decime time i don’t receive any help from you"
"Comida y entretenimiento"
優點： "The crew is very polite and organized. They are really making an effort to be on time"
優點： "Buenos protocolos COVID"
缺點： "En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente."
優點： "No hay variedad en el entretenimiento."
優點： "seat comfortable"
缺點： "ticket price"
優點： "Crew was great Food was fantastic Plane was new"
缺點： "Every thing was perfect"
優點： "not much"
缺點： "same reasons given for previous flight"
優點： "Entertainment makes flight go faster. Many choices"
缺點： "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
優點： "I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy."
缺點： "It would be nice to have the option to check carry-on as the overhead bins filled up very quickly."
優點： "They gave us a pillow and a blanket"
缺點： "The earphones for the tv were weird"
優點： "Overall trip was ok"
缺點： "Lady guiding people to register luggage was rude"
優點： "The pilots landed quite peacefully and the airplane was clean"
缺點： "Food was disgusting. Not many options to choose from."
缺點： "The time"
優點： "Everything I liked"
優點： "Rude people"
缺點： "More heart felt people"
優點： "vrew was creat"
缺點： "I asked to put lacto ovo vegetrian meals on my flights since I could not do it at booking and this guy only put it on my outgoing flight and not my returning so when I tried to check in I chatted with an agent he told me it had to be done 24h before and it was too late. So I had only snacks."
優點： "El avión"
缺點： "Las muchachas"
優點： "Crew was friendly"
缺點： "Food is not good, entertainment is very bad."
優點： "I like the service"
缺點： "It will be nice if there are healthy food options"
優點： "The flight itself was fine."
缺點： "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
優點： "We were in business and it was comfortable."
缺點： "When we bought business we thought it would be the same plane we flew to Quito on that had seats that went into beds. It wasn’t."
優點： "The crew was amazing"
缺點： "The food wasn't good"
優點： "It’s was all good great service and great stuff"
缺點： "I can’t think of anything...."
優點： "Just the fact that I’m glad to make it home."
缺點： "The entire flight ordeal. From beginning to end."
缺點： "First flight delayed, which meant I missed the second flight. What should have been a 6 hour trip became 22 hours. After rescheduling first flight and getting to MIA at 2330, I learned my flight for 0455 was cancelled, which meant my bag that was en route was cancelled. Customer service via phone is completely useless (after a 30 minute wait time). They put me in a hotel and told me to get my bag in the morning when getting on my next flight to GUA. Got there @ 1000 and the avianca baggage office AND the ticketing counter aren’t staffed until 1130 am!!!!! Had to leave the country having no idea where my bag was, now stuck in GUA without it. I’m beyond exhausted and will NEVER AGAIN do business with avianca under ANY CIRCUMSTANCE. Terrible doesn’t begin to describe it."
優點： "Our original flight was late arriving, so left late. Did arrive 10 minutes prior to departure time for the connecting flight. They held the flight, which was nice since about 10-15 passengers boarded late. The A330 to San Salvador was OK. An older plane, showing ware. Business seats were average at best."
優點： "We booked a flight in December to meet my daughter and son in law in Cancun on Avianca. We have not traveled very much internationally and wanted to schedule our flights to arrive close to the time my daughter and son-in-law were arriving from Colorado to Cancun on their flight. We had booked this flight especially because of the closeness of the two arrival times. When we got to the airport to check in for flight we were told that the flight was overbooked and that we were being put on a Aeromexico flight that had to go through Mexico City with an arrival time in Cancun that was 4 to 5 Later than originally planned. My daughter and son-in-law were just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for a wat later than originally planned. My daughter and son-in-law war just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for lunch. We will never use Avianca again it was a terrible experience all around. Although Aeromexico was a fantastic airline and the service was excellent with them. I would highly recommend Aeromexico if you were thinking about traveling in central America or Mexico."
優點： "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
缺點： "No much leg roon."
優點： "I liked how everyone took pride in their work / job while considering the costumer as well."
缺點： "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."
優點： "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
優點： "Food. As usual with avianca was amazing."
缺點： "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
優點： "Christian the flight attendant was amazing!"
缺點： "The flight was delayed out of JFK for some unknown reason (definitely not weather or missing plane since it was the first flight of the morning). Several passengers were told their connecting flight would definitely be held for them. A few of us asked for a guarantee because we would rather pay to rebook another flight than get stuck, and the gate attendents at JFK said it was certain we would make our flights. Once we got to El Salvador we were told they never intended to hold our flights. Avianca agents there told the handful of us going to Cancun we we're rebooked on Copa Airline and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Other passengers were stuck in El Salvador for even longer. For our trouble, they only offered a $70 voucher for Avianca which is essentially useless to most of us since it has extensive restrictions. On top of this, the plane seating was small and the food was terrible. When we got switched to Copa there was at least slightly more leg room and better food. Do not fly Avianca!!"
優點： "The route, not much waiting time, the food."
優點： "I was worried about only 45 minutes between connecting flight. Every one must have checked in and boarded early because the plane left 15 minutes early. First time I have every seen that!!"
優點： "Speed and punctual"
優點： "Boarding, plane, entertainment were very good."
缺點： "During a six hour international flight, we only saw the crew once, when they served the not very good food. Actually, bad. After that, nowhere to find something to drink or a snack. It just seemed impossible to get someone, since the back of the plane was full of people all flight."
優點： "The flight was great, the staff was excellent! Unlike US companies, Avianca offers food, drink, blankets, pillows and headphones. This was my first time flying with them and will try to fly with them as much as possible in the future. Keep it up!"
優點： "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
缺點： "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
缺點： "they cancelled flight without giving us warning and we had to fly out following day on different airline"
缺點： "Un servicio terrible, desde las filas de chequeo , salimos mas de una hora tarde y media , en un avión que tuvimos que salir a la pista, para adorarlo soy una persona con discapacidad y subir y bajar esas gradas para mi fue traumático, esta gente sobreviene sus vuelos . TERRIBLE experiencia con AVIANCA"
優點： "Food, crew"
缺點： "Audio system is old and did not play audio stations, just the video, which is displayed in a few small screens."
缺點： "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
優點： "price, on-time, food, entertainment system"
缺點： "Inferior seat-backs have no storage for water bottle and person items like books. What's with that?! If meant to increase legroom, not satisfactory solution."
優點： "The flights were on time, with great service."
優點： "Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections."
缺點： "I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats."
缺點： "No social distancing‼️Service on plane just horrible"
優點： "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
優點： "Crew was awesome."
缺點： "See comments above"
缺點： "Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated"
優點： "Food was good"
缺點： "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."
優點： "The crew were excellent! Always smiling and attentive. Particularly attentive and compassionate towards older passengers and mom’s with children. Kept the restrooms clean/tidy! They made me feel as if I were in 1st class!! Thank you Crew members! You made a difficult journey for me a pleasure!"
缺點： "The seats!! We’re too squeezed together!! We all found it difficult to breathe, as we felt like “SARDINES” packed neatly in a can!! Which also made it difficult for leg room. I tried to not recline my seat, as I knew how I felt when passenger in front of me reclined his seat. Please, try to give us a little more space !!"
缺點： "My baggage was lost and I have yet to receive it."
優點： "patience n attitude of crews"
缺點： "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
優點： "Well looked after from start to finish!"
缺點： "Service was so bad from Istanbul to Kabul"
缺點： "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
缺點： "The Turkish government not allowing me to use my ticket."
缺點： "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
缺點： "See volume issue from earlier."
缺點： "The vegan meal was a bit underwhelming. I ended up not eating."
缺點： "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
優點： "Best flight I had ever seen on the earth"
優點： "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
缺點： "Nothing , it was all good"
優點： "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
缺點： "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
優點： "crew, food, entertainment was great. Seats were terrible"
優點： "Very organized and efficient."
優點： "Good selection of entertainment, comfortable seats."
缺點： "poor to non existence service in economy class. all crew up front with zero crew In back."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
缺點： "Everything was pretty good."
優點： "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
缺點： "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "Good flight service. Nice STAR lounge in Milan"
缺點： "On line check-in does not remember frequent flier info."
優點： "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
缺點： "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
優點： "the crew was wonderful!"
缺點： "the landing was bad"
優點： "kosher meal was good, entertainment was varied , included beer wine attentive staff"
缺點： "no leg room in seat, it took a long time to board waiting in line"
優點： "landing in jeddah was very bad in caressive manner... but all other things were good"
優點： "Turkish crew members are usually very friendly."
優點： "Food, service, toiletries, entertainment"
缺點： "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
優點： "That it was a direct flight ."
缺點： "I usually prefer Turkish Airlines and always seek to take it in most of my travels. This time the service was not as I have been used to . Too many people were changing seats with permission from the air hostesses . The air hostesses missed me 3 times for food and beverage . They passed right by me . They weren't organized at all. I had to call them to remind them to give me some food and drink. Plus when boarding they only announced it in Turkish and not English"
優點： "The service"
缺點： "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
優點： "Crew were very curteous"
缺點： "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
缺點： "Wine program for international business class was sub-par"
優點： "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
缺點： "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"
優點： "Nice crew, clean plane"
缺點： "Flight was 2 hours delayed- late to my connection so luggage was lost and I was 3 days without luggage."
優點： "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
缺點： "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
優點： "I enjoyed the flight"
優點： "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
優點： "The food, crew was very nice abd the service in general is great."
缺點： "A little bit the delay"
優點： "Flowers in the bathroom! WOW! Hot rolls with meals! Wide variety of choices in online movies. Somehow my name was dropped from the Vegetarian Meal list. (It was there DEL to Istanbul, but not Istanbul to MIA). So, the chief made a grilled veggie plate for me that was excellent. Crew was very polite and handled the situation in a friendly & professional manner."
缺點： "I reserved an aisle seat. Due to lower back & hip problems I need to get up and stretch. Turkish Airlines changed my seat reservation to a middle seat. The woman next to me was rather large, took up a lot of real estate (took up her seat and overflowed onto mine) and was unfriendly. It was impossible for me to get up, or to stretch. I was unable to return to work today due to sciatica problems related to flight seating. (I checked with the flight drew. The plane was full. There were no aisle seats available even if I could afford to upgrade to another class.)"
"Our favorite flights. Straight shots, with as much comfort as one would expect."
優點： "The entertainment"
缺點： "The boarding"
優點： "Crew was great, check in was fast. Overall great experience."
優點： "Crew from GNV to ATL was very pleasant."
缺點： "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
缺點： "Old plane with no video screens or room. Boo!"
優點： "Great crew"
優點： "We arrived eventually."
缺點： "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
優點： "Just a great experience Delta is still above the rest excluding Hawaiian"
缺點： "Cant think of anything"
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
優點： "The free movie/entertainment system"
缺點： "Leg room limited, but seats were ok"
缺點： "It was great"
缺點： "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
優點： "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
缺點： "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
缺點： "Great flight. On time and friendly staff."
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "They did get to reschedule me on both my flights, but lost my bag."
缺點： "Really rough landing"
缺點： "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
優點： "Good snack selection, plane departed on time, no issues."
缺點： "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
缺點： "The monitors kept on freezing"
優點： "I enjoyed the upholstery and comfort of the chairs."
缺點： "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
優點： "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
缺點： "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
優點： "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
缺點： "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
優點： "They hade entertainment"
缺點： "No food"
優點： "Crew was nice and accommodating"
缺點： "Even though it’s economy- it feels like the seats have gotten even smaller!"
優點： "SLC ground gate crew was awesome."
缺點： "I lost the flight To hartford and I pay 4 the hotel"
優點： "Polite crew, clean plane, smooth reservation and seat selection process"
優點： "Free earphones"
缺點： "Delayed boarding Delayed flying after boarding Delayed in flight service"
優點： "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
優點： "Friendly and cleanliness."
缺點： "Cold drinks were warm."
缺點： "Got stuck for two hours sitting in the plane because the computer systems went down."
優點： "Friendly Staff"
缺點： "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
優點： "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
缺點： "The plane was small so not a lot of space and didn't offer food other than one beverage"
優點： "Avg flight"
缺點： "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
缺點： "Kids yelling"
優點： "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
缺點： "Only problem was I couldn't get connected to the wi-GI."
優點： "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
缺點： "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
優點： "we got there"
缺點： "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
優點： "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Excellent service and on-time"
缺點： "Baggage charge"
優點： "Smooth flight. On time. Satellite TV."
缺點： "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
優點： "I enjoyed the entertainment and crew"
缺點： "Boarding was way too long"
優點： "Nice flight attendant."
缺點： "Both legs of the flight were delayed, requiring long stays on the tarmac."
優點： "Nothing. We missed our flight due to the fact that no one was at the counter to check us in and we weren't allowed to check in online."
缺點： "Individual seat space is small, nor do seats recline much."
優點： "10 minutes early departure"
缺點： "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
"Never booked this flight"
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
優點： "Very nice airplane and pleasant crew"
優點： "The crew."
缺點： "The time between flights."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Great plane and staff"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點： "The flight crew was so friendly and the food was really good."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
缺點： "Larger meals."
優點： "The crew!!"
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Everything OK"
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Good flight, arriving well on time."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Nice flight, nice crew, and a nice experience."
缺點： "The streaming service didn’t work"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
缺點： "Please Endeavour to put the expiration date on the food served in the flight."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
優點： "Helpful and smiling cabin crew."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
缺點： "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
優點： "Comfort economy well worth the extra."
優點： "good service"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."